General Terms and Conditions for SBB gift cards.
The SBB gift card is an electronic payment card (debit card) that allows customers to hold a credit balance with SBB. Customers can use their SBB gift card to purchase goods and services from SBB. These General Terms and Conditions govern the relationship between customers and SBB. Customers accept and undertake to comply with the latest version of SBB's General Terms and Conditions.
2. Purchasing and loading credit onto SBB gift cards.
SBB gift cards can be purchased and loaded at any staffed SBB ticket office. Credit can be loaded using cash or a debit card. It cannot be loaded using Reka Checks or credit cards.
The minimum credit load is CHF 10 per card. The maximum amount that can be loaded onto a single card is CHF 3,000.
3. Uses of SBB gift cards.
SBB gift cards can be used as a means of payment at SBB ticket offices, SBB ticket machines and participating transport companies listed at www.sbb.ch/geschenkkarte.
SBB gift cards cannot be used for the following services: foreign exchange transactions, TravelCash, InternetCash, Western Union, Prepaid Mobile, Bitcoin, Gift cards.
Credit balances on SBB gift cards (full value or remaining balance) cannot be paid out in cash.
To pay for goods and services with an SBB gift card, insert the card into the card reader. No PIN or signature is required. If payment with an SBB gift card is not possible due to a technical fault, SBB reserves the right to decline payment by gift card.
SBB also reserves the right to carry out investigations into customers’ financial background and to ask them to produce official proof of identity.
4. Remaining balance.
Customers can check the balance remaining on their gift card online at www.sbb.ch/geschenkkarte or by SMS (CHF 0.20/SMS).
Interest will not be paid on credit balances on SBB gift cards.
No fees are charged either for loading credit onto SBB gift cards or for making payments for goods and services using SBB gift cards.
7. Validity and expiration of SBB gift cards.
Unused credit balances will expire two years after the last date the card was used, i.e. the last time the card was loaded or debited. Authorisation requests/balance enquiries do not count as use of the card.
8. Cardholder's duty of care.
Customers must keep their SBB gift card in a safe place and protect it against misuse by third parties. Customers agree to accept all transactions completed with their SBB gift card and bear all consequences arising from the use of their card.
SBB gift cards are not personalised and are transferable. They should thus be treated in the same way as cash. SBB accepts no liability for the loss or theft of an SBB gift card. The remaining balance on a card will not be refunded if it is lost or stolen. Damaged SBB gift cards which still have credit on them can be exchanged for a new card at SBB ticket offices. In these cases, the damaged card must be handed in.
SBB accepts no liability for damages incurred by customers as a result of system failures, faults, unlawful interference with transmission networks, or other deficiencies. SBB reserves the right to suspend services at any time and without giving a reason if it identifies a security risk relating to the service.
10. Cancelling transactions.
If a transaction with an SBB gift card has been initiated in error, customers must keep the transaction receipt and present it at an SBB ticket office immediately afterwards. Services purchased in error can be exchanged. No cash payments will be made in this respect. SBB gift cards can only be cancelled and reloaded in isolated cases if the service purchased in error cannot be exchanged.
11. Data protection.
In principle, no personal data is collected or stored in connection with SBB gift cards. However, should such data be collected within the scope of Section 3 above, SBB undertakes to comply with the statutory provisions of the Swiss data protection.
If customers provide contact details such as a mobile telephone number or technical network address when making a balance enquiry, these data will be used to provide this service. Customers accept that SBB can involve third parties in the provision of balance enquiry services; if it does so, however, it will ensure that appropriate technical and organisational measures are employed to protect customers’ contact details.
12. Applicable law and jurisdiction.
These Terms and Conditions are governed by Swiss law. The place of jurisdiction is Berne. Binding legal provisions remain reserved.
13. Amendments and additions.
SBB reserves the right to amend these Terms and Conditions at any time. The most recent version will be available at www.sbb.ch/geschenkkarte or from any SBB ticket office. Customers will be deemed to have accepted the latest version of the Terms and Conditions when they are published by SBB. In the event of any ambiguity between the German, French, English and/or Italian version of the Terms and Conditions, the German version shall prevail.
Berne, 1st January 2017