MyWay uses GPS to record data relating to your movement, stopovers and interaction. This data is stored on your device and is only transferred when you connect to WiFi, by default. The user can enable mobile data transfer in the settings.

The app’s extensive analysis causes a certain delay in showing your data, meaning that it is not displayed in real time. This analysis allows MyWay to automatically determine the mode of transport used and, after you’ve entered it once, the purpose of your stopovers too. It is possible for the app to make mistakes, however. Editing the records means you can correct both the mode of transport used and the purpose of your stopover, if necessary, and contribute to improving the automatic categorisation.

MyWay keeps running in the background so you can use your smartphone as usual. We do not expect any problems - however, if anything isn’t working, you can contact us at any time.

Please note: you do not need a public transport travelcard or a SwissPass card to use the MyWay app. All you need to do is register for an account and create a login. Using the SwissPass login serves to authenticate you, allowing us to ensure that we are able to verify you as the MyWay app user and respond to your requests for information and data deletion at any time.

You can view your own data, of course. We use the data to analyse your mobility and habits. We may supplement the data collected with additional non-personal data. We also use the data collected to provide and improve the service and for support purposes.

You can find information about data protection in the app’s settings under “Data protection”.

MyWay needs to have access to your tracking or location services in order to work. Please enable access to location services once you have successfully installed the app. 

If you have iOS, the app also needs access to your “Motion and Fitness” data.

iOS:

If location services are disabled, you will be notified on the app’s interface. To activate location services, tap the information icon in the display or open “Settings” > “Privacy” > “Location Services”. Then you need to enable location services generally and allow MyWay to access them at all times.

Android:

If location services are disabled, you will be notified on the app’s interface. You can access authorisations directly from the MyWay app. Just tap “No access to location” and confirm the app’s access to “location”. Depending on your model, you may also need to confirm access to the location sources “GPS satellites” and “wireless networks”.

iOS:

Using location tracking services, particularly GPS, increases battery usage. However, additional battery usage is kept to a minimum. When the app detects that the smartphone’s location is not changing, the app requests its location less frequently, saving battery power.

You can also save battery life by putting your smartphone down at work or at home instead of carrying it with you if you know that you won’t be “travelling” for a while.

We recommend that you charge your smartphone as often as you can, for example at work or in your car if possible.

MyWay has a power-saving mode which is enabled by default and can be disabled in the settings. This is mainly recommended for iPhone 5s and later iPhone models. The power-saving mode ensures that GPS requests are disabled when the phone is not moving and are not enabled again until there is a significant change of location. If the app is struggling to detect your location when power-saving mode is enabled, we recommend disabling it and closing the app when you are not travelling or charging your phone more often during the day.

Android:

Using location tracking services, particularly GPS, increases battery usage. However, additional battery usage is kept to a minimum. When the app detects that the smartphone’s location is not changing, the app requests its location less frequently, saving battery power.

You can also save battery life by putting your smartphone down at work or at home instead of carrying it with you if you know that you won’t be “travelling” for a while.

We recommend that you charge your smartphone as often as you can, for example at work or in your car if possible.

Android devices automatically disable GPS services if they are stationary for a long time and enable them again automatically when you start moving. Unfortunately, this detection feature does not work reliably on some devices, so you may have to use the “GPS always on” function. This increases battery usage, so it is better to switch off tracking manually when you are not on the move.

Mobile data transfer is initially disabled, meaning that recently recorded journeys or stops are not added until the smartphone connects to WiFi. You can enable mobile data transfer in the settings. MyWay transfers about 400 MB of data per average user each month.

The MyWay app records all of your journeys automatically, whether they are made by public transport (train, bus, tram), motorised private transport (car, motorbike) or on foot. Of course, all of your information is handled in accordance with the Swiss Data Protection Act and only used in an anonymised form.

As well as your journeys, MyWay also records all of your stopovers lasting longer than five minutes. Every stopover has a purpose. When you start using it, the MyWay app will not yet know what you did where, but if you edit your stopovers and enter their purpose, MyWay will suggest the same purpose the next time you stop in that location.

If you have already been out and about and recording data with the MyWay app switched on, you should be able to view your journeys in the app. If you can’t, check that you are connected to WiFi. Data is only transferred via WiFi by default. You can also enable mobile data transfer in the settings.

There is a delay in displaying stopovers and journeys. If you want to check, you can go to “Menu” > “My settings” to view the last time data was transferred and how much data has been collected since.

MyWay automatically switches to a power-saving mode when your smartphone is stationary for a while and enables GPS services again when you start moving. Unfortunately, this function is not reliable on all smartphones. It works better if you switch off power-saving mode. Alternatively, you can open MyWay each time you start a journey, i.e. bring it to the foreground.

All of the kilometres you travel by foot or on a bike or an e-bike or with ski / snowboard are collectively termed “muscle kilometres”.

We define rush hour as being between 7 and 8.30 am in the morning and between 5 and 6.30 pm in the evening, from Monday to Friday.

It is possible for the app to make mistakes when detecting the mode of transport automatically. If you edit the days recorded, it enhances the quality of the data analysis and also helps us to develop MyWay further.

When editing a journey or a stopover, you can remove this entry from your diary by clicking on “Delete journey” or “Delete stopover”. Deleted entries will no longer be included in your statistics. Please note that  this process cannot be reversed.

All recorded stopovers are automatically categorised as “Unknown” until you confirm a purpose for your stopover in that location.

Your journeys require a “why” as well as a “how” in order to improve your understanding of your own mobility and to enable a conclusive analysis. Please keep in mind the following rules when categorising your stopovers:

• At home: this is where you live. This may apply to several places, e.g. for weekly commuters.
• Work: this is where you work. This also applies to locations outside your own business premises, such as places where you visit clients or attend meetings. If you work from home, please specify “Home” as the purpose of your stopover.
• School/university: this is where you study, whether you are sitting in a classroom or studying independently.
• Errands: this is where you go shopping or run errands, such as attending a doctor’s appointment.
• Food and drink: this is where you go for something to eat or drink with your friends, colleagues or family.
• Leisure: this is where you spend your free time (not including your home).
• Sports activities: this is where you pursue your active hobbies, such as swimming, tennis, fitness, indoor sports, etc.
• Waiting: this is where you wait, e.g. when you are changing trains or picking someone up from the station.

1. Go to the “Storyline” part of the app.
2. Use the calendar to select the day for which you would like to confirm the journeys and stopovers.
3. Swipe to view all of the journeys and stopovers for that day.
4. If a journey or stopover has not been detected correctly, tap the “Edit” button on the right-hand side.
5. In this view, you can change the mode of transport or the purpose of the stopover.

The journeys are recorded using your smartphone’s GPS function. It is therefore possible that certain journeys may not always be fully recorded or may not be recorded at all. You cannot currently add or merge missing journeys manually.

We use your information to improve our understanding of mobility patterns and needs in Switzerland. This involves carrying out anonymous analyses to investigate issues such as: How does mobility change when using MyWay? What are the determining factors in the decision for or against a certain mode of transport in a particular situation?

Go into the trophy area in the app and swap the points you have collected for tickets. The tickets entitle you to take part in the competition. The more tickets you use, the higher your chance of winning. Participation is free, which means you have an equally high chance of winning.

The trophy area gives you the chance to collect different badges and points. By travelling sustainably, you can virtually make you way around the cantons more quickly, which not only provides you with interesting information, but also rewards you with points. Journeys with a low to medium and high occupancy forecast are rewarded, but journeys with very high occupancy are not (only public transport journeys with occupancy forecast). 

You can cash in the points you have collected for virtual tickets and thus take part in our draws. With a bit of luck, you could win some great prizes.

SBB promotional codes can be won in the draw. 

You will be invited to sign up for a study by the study team and receive an eight-figure code by e-mail, which you can then enter in the menu under “Mobility study”. You can withdraw from the study at any time via the same menu.

1. Go to the “Storyline” part of the app.
2. Use the calendar to select the day that you wish to confirm.
3. Make any necessary corrections to the entries for this day.
4. As soon as an entry has been detected on the following day, you will be able to confirm the day.
5. Scroll to the bottom of the screen...
6. ...and tap the “Confirm” button.

Your recorded data is not transferred to the MyWay server until you connect to the Internet. Data will only be fully analysed on the server if MyWay has detected a stopover.

In order to collect high-quality data, we require participants to confirm their journeys as promptly and regularly as possible. You do not necessarily have to confirm your entries every day – you can do it up to three days later.

If you have not found the answer to your question here, please do not hesitate to contact us by e-mail on any weekday: info.myway@sbb.chLink opens in new window..

Please feel free to e-mail us about any errors or if you have other suggestions for improvement: info.myway@sbb.chLink opens in new window.