The rail replacement buses have low-floor access. In the event of any uncertainty, we kindly ask people with disabilities to contact the SBB Contact Center Handicap by 11am on the day before the journey at the latest. It can be reached daily from 6am to 10.30pm on 0800 007 102 (free of charge in Switzerland).

For groups, reservations are obligatory. Please contact your station or the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min).

Bike and seat reservations are not valid for alternative connections. They lose their validity; you can receive a refund at a staffed public transport point of sale or from the SBB Contact Center: 0848 44 66 88 (CHF 0.08/min.).

Standard tickets and travelcards are valid on the rail replacement buses. Please buy your ticket before your departure at the station on SBB.ch or via the SBB Mobile app. Passengers without a valid ticket will pay a surcharge. 

In the event of cancellations and suspensions of service on the line, supersaver tickets, Saver Day Passes and Supersaver Class Upgrades are valid for the next possible connection. This is regardless of which train it is or whether you have to change trains on your chosen route to reach your destination.