If you are travelling by train, you can find all the information you require to help you travel as independently as possible here. Independent travel means a barrier-free travel.

Are you planning a train journey? You will find lots of important information online at:

• sbb.ch/en/timetable
• sbb.ch/en/handicap

Travel preparation.

We would be happy to help you plan your journey:

• For more information, visit the station ticket counter.
• Do you require assistance when boarding or alighting the train? Then call the SBB Contact Center Handicap for travel information. Telephone number for calls from Switzerland: 0800 007 102. Open daily, 6 am to 10.30 pm Calls will not be charged. Telephone number for calls from abroad: +41 800 007 102. Calls will be charged.
• You can find all the information you require about barrier-free travel in the online timetable at sbb.ch/en/timetable Barrier-free travel means that you are able to travel without assistance.

Online timetable.

Are you in a wheelchair? The online timetable will indicate whether your train journey is barrier-free and whether you can travel without assistance.

1. Go to sbb.ch/en/home.
2. Enter your travel route in the timetable (from/to), including the date of travel and the departure or arrival time.
3. Click on "Search connection".
4. The timetable will show you the available connections.
5. Choose a connection.
6. You select the "Barrier-free travel" view.
7. Your selected connection will be displayed.
8. You will be able to see if you can travel independently or if you will require assistance.

At the station.

• At the station ticket counter. You can also reserve seats for journeys abroad at the station.
• At the station ticket machine.

From the SBB Contact Center.

SBB Contact Center telephone number: 0848 44 66 88. Available 24/7.
Calls cost CHF 0.08 per minute from the Swiss fixed-line network.

The SBB Contact Center will help you to:

• order tickets.
• reserve seats.
• obtain timetable information.

You can pay by credit card or by invoice.
Tickets can either be sent to your home or you can collect them from the counter at the station.

Travel discount.

Companion card.

Are you handicapped and do you require a travelling companion? With the companion card (Disabled Passenger's ID Card), you can be accompanied by a travelling companion free of charge. You can get a companion card from the cantonal offices. A list of the cantonal offices can be found online at sbb.ch/en/handicap.

Reduced GA travelcard (GA).

You are entitled to a reduced GA travelcard (GA):

• if you receive federal invalidity insurance benefits.
• if you receive a helplessness allowance.
• if you receive funding for a guide dog.
• if you are confined to a wheelchair and have a relevant medical certificate as proof.

Do you require assistance when boarding or alighting from the train?

You can reserve assistance at the SBB Contact Center Handicap.

Telephone number: 0800 007 102. Open daily, 6 am to 10.30 pm Calls will not be charged.

Telephone number for calls from abroad: +41 800 007 102.

You can also reserve by online form. 12 hours before departure.

You will receive assistance on all express trains and at support stations. Support stations are equipped with a Mobilift to help you board and alight from the train.

To make a reservation, we require:

• your surname and first name
• your telephone number
• the type of disability, e.g. "In a motorised wheelchair"
• date and travel destination
• the chosen departure or arrival time for your journey
• for journeys abroad: your reservation number.

Meeting point:

• The meeting point is 10 minutes beforehand at the mobile lift. The mobile lift is a yellow lifting platform.
• At the station, the customer assistant or passenger attendant can help you.
• The customer assistant will not help you with luggage. You are responsible for your own luggage.
• If you travel on the same route regularly, you can arrange a standing order with the SBB Contact Center Handicap