Information

There is no access to Ticket Shop and SBB Mobile (ticket purchase) from 27.06.2017, 23:30 to 28.06.2017, 05:00 due to maintenance work.

Refund request for tickets purchased online and with the SBB Mobile app.

You can use this form to apply for a refund on partially or completely unused tickets bought exclusively online or via your mobile.

Please note: Special conditions (PDF in German)Link opens in new window. apply for supersaver tickets.

Refund of tickets purchased online and with the SBB Mobile app.

Tickets issued  online or on the app are essentially non-refundable. Exceptions to this are defined in Tariff 600.9 or Tariff 660 no. 24.1 for group travels.

Please choose the appropriate reason for the refund.

Enclosures.

The refund request must always be accompanied by the following documentation:
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