Thanks to the MMS Ticket service, you can have your OnlineTicket sent to your mobile phone by MMS (Multimedia Messaging Service).
If you would like to enjoy the benefits of MMS Tickets on your mobile phone, please note the following points.
An MMS Ticket is a ticket which you can have sent to your mobile phone. You only have to register once at the SBB Ticket Shop to be able to purchase MMS Tickets at any time of day or night. As an alternative, you can purchase tickets via SBB Mobile.
You can also use the online SBB Ticket Shop to have tickets for selected routes sent to your mobile phone.
Please refer to the MMS Ticket terms and conditions for available routes, current terms, validity periods and conditions for returns.
MobileTickets are sent to a mobile phone registered in Switzerland (on a Swiss mobile phone network) free of charge.
To buy an MMS Ticket you need:
To be able to receive an MMS Ticket, the following technical requirements must also be met:
You will receive your MMS Ticket by MMS on your mobile phone, usually within 5 minutes of ordering it.
Before buying a MMS Ticket for the first time, we recommend that you register at the SBB Ticket Shop (you only need do this once) and request, receive and confirm the test ticket.
For more information, see the tab «test ticket».
If you can’t receive your MMS Ticket, please consult our troubleshooting tips. Alternatively, you can purchase the ticket as an OnlineTicket and print it out yourself. To do this, log on to the SBB Ticket Shop and click on «My orders» to display your MMS Ticket as a PDF-format OnlineTicket and print it out.
MMS Tickets are available between the following 40 towns and cities in Switzerland:
Aarau, Aigle, Baden, Basel, Bellinzona, Bern, Biel/Bienne, Brig, Brugg, Chiasso, Chur, Delémont, Fribourg, Genève, Genève Aéroport, Interlaken Ost, Lausanne, Lenzburg, Locarno, Lugano, Luzern, Martigny, Montreux, Neuchâtel, Nyon, Olten, Sierre, Sion, Solothurn, Schaffhausen, St. Gallen, Thun, Vevey, Wil, Winterthur, Yverdon, Zofingen, Zug, Zürich HB, Zürich Flughafen.
MMS Tickets are personal and non-transferable. They may only be used in conjunction with an official, up-to-date identity document (passport, ID card, driving licence or Half-Fare travelcard) bearing the passenger’s name. You must show this ID to the inspector together with your ticket. If you have purchased a ticket at reduced fare, you must always present the relevant travelcard (e.g. Half-Fare travelcard, Track 7 travelcard, etc).
MMS Tickets are valid for the following periods:
NB: You must specify your travel dates when you purchase your ticket. MMS Tickets can be purchased no earlier than 30 days before travel. Validity periods for MMS Tickets may differ from those of tickets bought from a ticket office or ticket machine.
When the ticket inspector comes round, you must present your mobile phone with the valid MMS Ticket for inspection. If you cannot present a valid MMS Ticket for inspection, you will have to buy a ticket on the spot. In this case, you will be deemed to be travelling without a valid ticket and be charged a supplement.
An MMS Ticket may only be used in conjunction with an official, up-to-date identity document (passport, ID card, driving licence or Half-Fare travelcard) bearing the customer’s name. This ID must be shown to the inspector together with your ticket.
If your MMS Ticket cannot be checked because your mobile phone is not working properly (e.g. if the battery is flat) or the display is illegible (e.g. badly scratched), you will be deemed to be travelling without a valid ticket.
MMS Tickets cannot be purchased for dogs.
MMS Tickets can only be refunded in the following cases:
If you have purchased an OnlineTicket and not used it because of one of the conditions above, please complete the application for a refund online. An administration fee is charged for refunds.
If you have problems or questions regarding MMS Tickets, please refer to the extensive list of Frequently Asked Questions (FAQ).
Before purchasing your first MMS Ticket, you must successfully receive the test ticket on your mobile phone and confirm receipt. To do this you have to log in at the SBB Ticket Shop.
If you decide to buy something at the SBB Ticket Shop without logging in, you cannot request the test ticket. You can, however, order certain items as MMS Tickets. If delivery is unsuccessful, you can also download the ticket as an OnlineTicket (PDF file) and print it out.
We advise that you opt to «buy with login» so you can check the MMS settings on your mobile. The following instructions show you how to request, receive and confirm a test ticket.
If you can’t receive your MMS Ticket, please consult our trouble-shooting tips under the tab «Tips».
You will not be able to purchase MMS Tickets until you have received the test ticket correctly.
The following tips may help if you cannot receive or display the MMS Ticket correctly on your mobile phone.
To be able to receive an MMS Ticket, your mobile phone must satisfy the following technical requirements:
Please note that it can take up to five minutes to deliver MMS Tickets. Please wait for five minutes before you try any troubleshooting.
If you have deleted an MMS Ticket by mistake or have not received it, got to the SBB Ticket Shop to have it re-sent. As an alternative, you can purchase tickets via SBB Mobile. If you ordered the MMS Ticket online, you can have it resent yourself.
Please note that we cannot send MMS Tickets to mobile phones which have been blocked by the mobile phone service provider. If in doubt, contact your provider’s customer hotline.
If you are still unable to receive your MMS Ticket, you can also print it out as an OnlineTicket.
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