On 14.12.2017 we will be doing maintenance work on our systems from 00:00 to 01:00. During this period the purchase confirmation emails will be sent delayed.
Due to maintenance work, it will not be possible to buy tickets from SBB.ch between 07.02.2018, 00:00 and 07.02.2018, 02:00.
Leisure shop FAQs.
In the leisure shop you can purchase leisure offers from RailAway online and print out OnlineTickets direct or load them direct onto an RFID card (RailAway Skicard or SwissPass). When buying a RailAway combined offer, you receive a public transport OnlineTicket for the journey on public transport (tram/bus), an additional public transport OnlineTicket for any transfers and a leisure OnlineTicket for the leisure offer. When purchasing a leisure offer without public transport, you receive a leisure OnlineTicket.
The OnlineTicket brings the ticket counter to you at home. You can purchase your tickets online and print them out yourself. All you require to do this is a computer with Internet access and a PDF reader installed, a laser or inkjet printer and a credit card or PostFinance Card.
After purchasing in the leisure shop, you will receive the OnlineTicket to download as a PDF file. After printing this out on white A4 paper, you can start your journey. Important: as OnlineTickets are personal and non-transferable, you must show personal ID when the tickets are checked.
An RFID card is a plastic card (e.g. RailAway Skicard or SwissPass) that is equipped with RFID chips – a technology that is already used for ski passes, for example. With this technology you benefit from direct access to our leisure partners. The leisure services ticket can be loaded directly onto this card and you can use the card without the need for exchange, e.g. at the turnstile. Leisure could not be simpler.
In the leisure shop, you can purchase a wide individual range of leisure offers from RailAway online. You can print out your own OnlineTickets (print@home) or some can be loaded onto an RFID card (RailAway Skicard or SwissPass). Round trips, group and school offers, as well as event combined offers are not available in the leisure shop. The range of the offer is constantly being extended.
A public transport OnlineTicket is valid for the route from the place of departure to the destination station or bus stop and back. The public transport OnlineTicket looks identical to an OnlineTicket from the SBB Ticket Shop. The checking procedures as well as the validation check when travelling are also the same. The public transport OnlineTicket is only valid on the outward journey in conjunction with the relevant leisure OnlineTicket.
Those travelling from outside a regional fare network, who require a transfer service (bus or tram) from the destination station, are issued two public transport tickets in the leisure shop: one for the journey to the destination station using public transport and one for the fare network zones required (transfer).
The date of the outward and return journeys can usually be several days apart; exception: for regional fare networks the dates for the outward and return journey are always on the same calendar day.
A leisure OnlineTicket is valid for the leisure offer, e.g. admission, mountain railways journey, voucher, etc. A leisure OnlineTicket is generated for each leisure offer, either in the combined offer or alone. Leisure OnlineTickets, which are purchased in the combined offer are only valid together with a valid ticket.
If you already have a GA travelcard, you can also purchase the RailAway combined offer in the leisure shop. In the selection options for the ticket details, choose “GA travelcard”. You can find out which other tickets are accepted and under which conditions here.
Passengers travelling within a regional fare network usually receive the appropriate public transport OnlineTicket.
Yes. You will need the surname and first name of the other passenger. When purchasing a RailAway combined offer, you will also require the details of the date of birth and ticket for the other person.
Yes. You can buy an OnlineTicket for your dog at half the normal 2nd class ticket price in the SBB Ticket Shop. The OnlineTicket must show the name of the passenger. Access with dogs may or may not be possible depending on the leisure offer. Details of this can be found in the description of each leisure offer.
Routes that run via certain fare network areas, private railways or private bus services cannot be calculated by the system. Therefore, you cannot purchase public transport tickets for them. In such cases you can obtain the public transport ticket required online at the normal price in the SBB Ticket Shop, at the ticket counter or by telephone from Rail Service on 0900 300 00 (CHF 1.19/min.).
When travelling from outside a regional fare network, the journey will be calculated from the next departure station on the route. Therefore, please ensure that you have a valid ticket for the transfer from home to the departure station and back.
Yes. For journeys within Switzerland you can reserve seats for up to five people online in the SBB Ticket Shop. The OnlineTicket must be registered in the name of a passenger.
For the following reservations, please call Rail Service on 0900 300 300 (CHF 1.19/min. from a Swiss landline) or go to the ticket counter:
Seat reservations in an SBB restaurant car
Reservations for more than five people
Reservations for tourist routes (e.g. Glacier Express, GoldenPass, etc.)
RailAway offers are not yet available via mobile phone.
Access and registration.
Registration is required in the leisure shop. Please set up a new account on your first visit to the leisure shop. Note that a different login is required for bookings in the leisure shop to the one used for the SBB Ticket Shop. However, you can now also register using your SwissPass login.
Your password must have at least 6 characters and include at least 2 digits.
You can request the password again under "My account". To do this, you require the e-mail address that you entered when registering.
If you do not receive an e-mail, you may have entered the e-mail address incorrectly or the e-mail may have gone to your spam folder in error. If you have forgotten the registered e-mail address, please open a new account.
If you still do not have an e-mail address, please open one with a free provider, such as GMX, Bluewin, Hotmail, Yahoo or Gmail.
A computer with Internet access
A current Internet browser
A PDF reader to display the OnlineTicket (e.g. Adobe Reader)
A valid e-mail address so we can send you the confirmation
A credit card (VISA, Mastercard, American Express) or a PostFinance Card
A printer (inkjet or laser printer with a resolution of at least 300 dpi; 600 recommended)
can be printed out from your own printer (print@home)
are personal, i.e. only valid in conjunction with a personal identity document (passport, ID card, driving licence or Half-Fare or GA travelcard).
are limited to a set date and timeOnlineTickets are only valid for one calendar day per route. The days of travel must also be specified at the time of purchasing. It is not possible to make subsequent modifications or exchanges. On regional fare networks the outward and return journeys must be made on the same day.
You can purchase and print out your own OnlineTicket until just a few minutes before your train departs or load it onto an RFID card (RailAway Skicard or SwissPass).
The advance purchase period of 30 days guarantees you greater security so that you will definitely be able to make your journey and will not have to postpone it. Exception: special offers can only be purchased online in the period of the promotion. OnlineTickets can only be refunded in exceptional cases. See conditions
No. There are no booking charges for purchasing RailAway offers in the leisure shop.
After purchasing, you receive an order confirmation by e-mail, which gives you information on the incoming order. A few minutes after a successful purchase, you receive a payment confirmation via e-mail. This includes the link to "My account", where you can print out your OnlineTickets. If you do not receive an e-mail, you may have entered the e-mail address incorrectly. Please also check your spam folder.
You can also see in the leisure shop whether the purchase procedure has been completed. Once you have logged in, you will find the item "Orders" under "My account". Select the OnlineTicket required. If the order is available as a PDF file, the payment was successful and you can print out the OnlineTicket at any time. Please note that in some cases it may take several minutes to display the OnlineTickets.
If the purchase was not successful, then you will receive an e-mail with the information that the booking was not completed.
After purchasing, you can download the OnlineTicket via the download link displayed, then print it using the print function on your PDF reader. Please do not use the browser print function.
To display and print out the OnlineTickets, a PDF reader must be installed on your computer (e.g. Adobe Reader).
Certain offers such as Snow’n’Rail offers have the option of the leisure service being loaded onto an RFID card (RailAway Skicard or SwissPass). Instead of printing out the service, you can load the ski pass, for example, directly onto one of the cards.
If you are logged in to the leisure shop, you will find the item "Orders" under "My account". Your purchases are listed there. Select the OnlineTickets required. You can open these and re-print them at any time.
OnlineTickets are only available online. Sale, exchange or refund of OnlineTickets from the leisure shop cannot be made at the ticket counter. If you do not have a printer or the printer is faulty, the online ticket can be reprinted for a charge.
In the leisure shop, you can pay using a valid credit card (VISA, MasterCard, American Express) or a PostFinance Card.
Log into the leisure shop. Under "My Account" / "Orders", the OnlineTickets you have bought are listed. Right at the bottom of the page is the "Summary" button. Clicking opens a PDF with the details of your order. This PDF document with the VAT details can be printed out and used as a receipt.
Downloading, printing or loading onto an RFID card (RailAway Skicard or SwissPass).
If you cannot download the OnlineTicket directly in the leisure shop under "My account" / "Orders", then you can download and print it out it by clicking on the link in the e-mail payment confirmation.
If you do not receive an e-mail, you may have entered the e-mail address incorrectly or the e-mail has been sent to the spam folder.
To display and print out OnlineTickets, you require a PDF reader (e.g. Adobe Reader).
It is possible that your computer is trying to open your OnlineTicket (PDF file) using an application other than a PDF reader. Check that the operating system installed on your system opens PDF files with your PDF reader. If not, please adjust your computer settings.
Please also check whether all technical preconditions are met here.
You must show the checking staff the OnlineTicket printed on A4 paper. The e-mail payment confirmation issued to you is not valid as a ticket or to purchase the leisure offer.
OnlineTickets are valid only if printed in portrait format and 100% size on white A4 paper using an inkjet or laser printer. (Please do not print in draft/economy mode.) OnlineTickets printed out via fax or other devices, or smudged or incomplete printouts, will not be accepted. Print out the OnlineTicket using the PDF reader print function.
Test the first purchase of an OnlineTicket with the test ticket, to ensure that your printer can print out an OnlineTicket correctly. Test ticket
The OnlineTicket should be kept in a safe place and protected from wear and tear.
Resolve any printer problems from the user instructions and try to print out the OnlineTicket again.
You can also save the OnlineTicket (PDF file) on a data storage device (e.g. on a USB stick) and print it out on another printer.
In order to view and print your OnlineTicket, you must have Adobe Reader installed on your computer.
If you can view your OnlineTicket but are still unable to print it out, there may be a problem with your printer or printer settings. You can also save your OnlineTicket onto your computer. You can then print it out once any problems with the printer have been resolved.
Please ensure you click on the "Print" icon in your PDF reader and not on the Internet browser.
You can also save the OnlineTicket (PDF file) to a data storage device (e.g. on a USB stick) and try printing it out on another printer.
If you are still unable to print out your OnlineTicket, please follow these four steps again:
Open the OnlineTicket (log into the leisure shop. Here, under "My account" you will find the header, "Orders", with a list of your purchases. Select the OnlineTicket required and you can open it and print it out at any time). Alternatively, you can also call up your OnlineTicket via the link in your confirmation e-mail and go to "My account".
Once you have opened your OnlineTicket, save this to your computer.
Open the saved version of the OnlineTicket, ensuring you use the PDF reader to do so. Click on the PDF reader’s print icon or select "File", "Print".
A preview window will open, showing the OnlineTicket. Click on OK to print the ticket.
Against a fee of 5 francs our staff at the SBB counter will print out your OnlineTicket between 7.00 a.m. and 7 p.m. (please take note of the opening hours).
No, black-and-white printing is adequate.
Yes. OnlineTickets can be printed out several times via "My account" / "Orders".
OnlineTickets may not be either copied or faxed, which invalidates the ticket as certain security features are no longer legible. OnlineTickets should only be printed out using a laser or inkjet printer with a resolution of at least 300 dpi (600 dpi recommended). They may be printed out several times before travelling, i.e. if they are lost or the first printouts cannot be found.
Please take note of the FAQs for the relevant card. You will find the FAQs for the RailAway Skicard here and the FAQs for the SwissPass here. It is currently not possible to load the rail journey onto the RFID card.
Validity and refunds.
Under no circumstances can the payment confirmation e-mail be used as a replacement for an OnlineTicket. Confirmation e-mails are intended for your use only and are only designed to give information about a successful purchase.
Only the printed out public transport ticket is valid as a ticket. For the leisure offer, only the printed out leisure OnlineTicket is valid. These OnlineTickets can either be obtained by logging into your customer account or via the link in the confirmation e-mail, which takes you to the leisure shop.
Ticket public transport.
It is valid per journey for that calendar day specified at the time of purchase. Subsequent changes or exchanges are usually not possible.
Please note that fare network tickets and round trip tickets are only valid for 1 day.
You can usually purchase tickets online 30 days before travelling at the earliest and up to midday the same day.
Ticket leisure time.
It is valid for that calendar day specified at the time of purchase. For multi-day offers the validity date selected always corresponds to the first day of the leisure offer. Subsequent changes or exchanges are usually not possible.
You can usually purchase tickets online 30 days before travelling at the earliest and up to midday the same day.
OnlineTickets are personal and non-transferable. For this reason you must be able to show a personal identity document (passport, ID card or driving licence). For the Half-Fare or GA travelcard it is sufficient to show the travelcard when your public transport OnlineTicket is inspected.
OnlineTickets cannot be modified, exchanged or refunded. See GTC, point 9.
Double booking (identical ticket date, surname and first name of ticket holder; for a public transport OnlineTicket also an identical route and date of birth).
OnlineTickets with an incorrect date, provided the journey to the destination on the ticket is no longer possible on this day according to the timetable at the time of the refund. This also applies for leisure services that can no longer be used at the time of the refund. The refund can only be made if it can be proven that the correct ticket was subsequently purchased.
The difference in price of the ticket purchased on site shall not be refunded.
Proven inability to travel (illness, accident or death).
For individuals travelling with another person or with family (parent with child), all tickets shall be refunded as long as it can be proven that no one used the tickets.
No seats available in first class (only for Public Transport OnlineTickets for first class travel and with written confirmation from the train crew).
Proven unavailability of part of the service because the relevant provider had to cancel the service at short notice due to technical or other objectively explicable reasons (e.g. route closure, closure due to weather conditions.
Forgotten/lost OnlineTickets/RFID card (SwissPass, RailAway Skicard), blue Half-Fare or GA travelcard, point-to-point travelcard: If you forget or lose your Leisure OnlineTicket/RFID card, the blue Half-Fare or GA travelcard or the point-to-point travelcard, you have to purchase a new ticket on site at the normal price. The difference in price of the ticket purchased on site shall not be refunded. The unused Leisure OnlineTicket can be refunded using the refund request form.
E-Tickets with incorrect personal details (surname, first name or date of birth, provided this is an obvious input error).
E-Tickets with an incorrect date, provided it was no longer possible to make the journey to the destination on this day according to the timetable. Example: theE-Ticket is purchased at 11.40 p.m. for the same day, but the last train connection to the selected destination left at 11.30 p.m. The journey to the destination is therefore no longer possible on the date selected. For the refund to be made, you must be able to show a new, correctly purchased ticket.
When you subsequently buy a personal travelcard for a minimum of 12 months.
If you have purchased an OnlineTicket and have not used it because of one of the conditions above, then please complete the written refund application and send it (online or by post) to the address given on the form.
Public transport OnlineTickets and leisure OnlineTickets or RFID cards (RailAway Skicard or SwissPass) are personal and non-transferable. They are only valid in conjunction with a valid, official ID in the name of the passenger (passport, ID card). For the Half-Fare or GA travelcard it is sufficient to show the travelcard when your public transport OnlineTicket is inspected.
If you are unable to show the public transport OnlineTicket to the checking staff, we recommend that you purchase a ticket at the normal price at the ticket machines or counter before the train departs. The unused OnlineTicket can then be refunded via the refund application form.
If you are unable to show a valid public transport OnlineTicket to the checking staff, you must purchase a ticket on site. A supplement is usually charged in such cases.
If you have forgotten your leisure OnlineTicket or the RFID card (RailAway Skicard or SwissPass), you must buy this again on site at the normal price. The unused leisure OnlineTicket or leisure service on the RFID card (RailAway Skicard or SwissPass) can then be refunded using the refund application form.
The transport companies are unable to guarantee that public transport OnlineTickets can be checked effectively on every electronic device (e.g. laptop or iPad). For this reason it is compulsory to show OnlineTickets as an A4 print-out. The same applies to leisure OnlineTickets.
To protect your personal data during transmission on our server, these are sent encrypted (SSL). The information is only used for creating and transmitting the OnlineTicket. You can find further information on this in the SBB data protection declaration.
Credit card data are transmitted using SSL encryption. Our security server software encrypts all your personal data such as credit card number and name. In the encryption process all characters sent by you are transformed into a code, which can be safely transmitted on the Internet. Your credit card information is only used to process the order.
For your security, we recommend protecting your password and computer against unauthorised access. If you share your computer with other users, you should ensure that you log out after every session.
Should your questions not have been answered by our FAQs, we will be pleased to give you further assistance within the next 24 hours.
For the purchase of OnlineTickets in the leisure shop, the General Terms & Conditions for RailAway AG apply. See: sbb.ch/railaway-gtc.
The public transport OnlineTicket is subject to special terms and conditions according to the General Terms & Conditions for the online sale of tickets and services. Detailed information is available at sbb.ch/ticketshop.