Questions and answers on the online purchase of tickets.
If you click on sbb.ch/en/buy you have your ticket counter with you at home. You can buy tickets for Switzerland online and print them out yourself, including some tickets for Europe. You can order other tickets for Europe online, and the same also applies to the most important travelcards for Switzerland. All you need for this is a computer with Internet connection and a PDF reader installed, a laser or inkjet printer and a valid credit card (Visa, Mastercard, American Express Switzerland, Diners Club, myOne), debit card (Postfinance card, Reka card available from February) or a prepaid card (Visa/Mastercard).
The purchasing of tickets at SBB.ch was updated so that multiple improvements could be introduced. Here are a few examples of the new features:
Faster, easier and more personal ticket purchasing.
Tickets can be purchased directly at sbb.ch/en/buy and displayed on your laptop, tablet or smartphone – even without the app.
Supersaver tickets can be selected as an option directly during the purchasing process (if available).
Automatic via and ticket selection based on the chosen timetable connection.
Frequent travel companions can be recorded and saved directly to your account.
The GTC only need to be accepted once – this is then saved for future purchases.
Where available, the City-Ticket option can be selected and deselected directly when choosing the departure and arrival station for different days.
Go to SBB.ch for access to your own personal ticket counter at home. You can buy tickets online for travel within Switzerland, display them on the screen and present them on-screen during the ticket inspection or print them out yourself.
All you need is a device (PC, tablet, smartphone) with an Internet connection and a valid credit card (Visa, Mastercard, American Express Switzerland, Diners Club, myOne), debit card (PostFinance Card, Reka Card available from February) or prepaid card (Visa/Mastercard).
Point-to-point Ticket for journeys within Switzerland.
1-day travelpasses for the Half Fare travelcard.
1-day bike passes.
Seat reservations for journeys within Switzerland.
International tickets for Germany, Austria, for the TGV Lyria to Paris, for journeys to Italy aboard the EuroCity to Milan and Venice.
Numerous special offers.
The product range is continually being expanded. When buying tickets online, you can choose between the following options, depending on the offer:
Screenticket (to display on your device) or print out at home.
Collection at the train station.
Delivery by post.
Important: The system is unable to process a small number of routes involving certain fare networks, private railways or bus companies, and these routes are therefore not available online. Tickets for these routes can be purchased at ticket counters or local ticket machines or by phoning SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).
Yes, at SBB.ch you can reserve seats online for up to five passengers for journeys within Switzerland. The reservation must be registered in the name of a person who is travelling. For the following reservations please contact SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.) or visit your local ticket counter.
Reservations for seats in the SBB dining car.
Reservations for more than five passengers.
Reservations for tourist lines (e.g. Glacier Express, GoldenPass, etc.).
You can reserve seats for international rail journeys online during ticket purchase.
Yes. You need the other person’s surname, first name and date of birth to do this.
If you want a group ticket for 10 people or more (with the same departure point and destination), the group journey toolLink opens in new window. is the easiest way to book your travel. The group journey tool can only be used for services within Switzerland. Bookings for international group journeys can only be made at ticket counters or by phoning SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).
Yes. You can buy tickets for dogs online at half the price of a 2nd class ticket. The ticket must bear the name of the person travelling (do not enter the dog’s name).
Yes, you can find all tickets in the app under “Journeys and tickets”. Alternatively, you can access tickets directly from the confirmation e-mail or straight from your account at SBB.ch and show it to the train crew.
The only valid login for buying tickets at SBB.ch is the SwissPass login. Until now, there were several different logins on our website. The introduction of the SwissPass login means that there will be only one single login in future.
No, you don’t need a SwissPass in order to log in. It’s easy to register at SBB.ch. Alternatively, you can register when you buy a ticket.
No, but we recommend that you do register. This gives you the following advantages:
Your data is already stored and does not have to be entered again the next time you purchase a ticket online.
You can view your purchases and orders at any time and print out tickets that you’ve bought online again if you wish (e.g. if the first printout is illegible).
You can store your payment method and set it as your default payment method for added convenience. This method is then used every time you make a purchase at sbb.ch/en/buy or using the SBB Mobile app.
If there is any interruption during the payment process, you can check under “Orders” to see whether or not the transaction was successful.
You can also use your login in the SBB Mobile app and buy tickets there.
If you only make occasional online purchases at SBB, you can select the “Buy without logging in” option once you have chosen your ticket. However, if you choose this option, you will need to enter your address and payment details again each time you buy a ticket.
Please bear the following in mind when you register:
Passwords are case-sensitive.
Your password must contain at least 8 and no more than 50 characters.
Your password must contain at least one number and one letter (no umlauts).
Please note the following points when registering:
Capital/small letters to be used as appropriate.
The password must consist of at least 6 letters.
The password must include at least one number and one letter (no accents).
The password should not include your user name.
Your username cannot be changed. However, you can open a new account with a new username and a new e-mail address.
You can change your password at SBB.ch. Go to “My Account” – “Security Settings”. Please note that if you change your password, the payment method stored in your account will be automatically deleted for security reasons.
a computer, tablet or smartphone with an Internet connection.
an up-to-date Internet browser.
a valid e-mail address so that we can send you a confirmation.
a credit card (Visa, Mastercard, American Express Switzerland, Diners Club, myOne), a prepaid card (Visa/MasterCard), a PostFinance card or a billing address in Switzerland (for monthly invoicing)
a PDF reader and a printer (inkjet or laser printer) to print out your ticket.
You can buy tickets online and print them out yourself right up until a few minutes before departure. Please note that only some international tickets are available online for printing out yourself or displaying via the app. We therefore recommend that you order international tickets at SBB.ch no later than three working days before your journey.
You have 3 options for presenting your ticket for inspection on the train:
Option 1: Log in to your account at sbb.ch/en/buy. You can view your ticket under “Orders” directly on your desktop, tablet or smartphone and present it to the train crew for inspection.
Option 2: After buying a ticket online, you can download it by clicking on the download link displayed. You can then print it out using your PDF reader’s print function (please do not use your browser’s print function).
When you are logged in to sbb.ch/en/buy, you will find “Orders” under “Login”. Select the ticket you want. You can open it and print it out again at any time.
If you purchased your ticket online without logging in, please follow the link in your confirmation e-mail to download and print out your ticket.
Option 3: You can also ask a member of SBB staff at the counter to print out a ticket that you purchased online for you. There is a fee of CHF 5 for this service.
After buying a ticket online, you can download it by clicking on the download link displayed. You will see your ticket under “Orders”. If the ticket is listed there, the transaction has been successfully completed. If the ticket that you have just purchased is not listed, click on “Update tickets”. If you have not received a confirmation e-mail and the ticket you have purchased is not displayed, the transaction was not completed and no payment was charged to your card.
Tickets purchased online
can be bought via the Internet until shortly before departure.
can be displayed directly on your desktop or on your tablet/smartphone or printed out. They can be displayed even without SBB Mobile.
are personal, i.e. they are only valid in conjunction with a form of personal ID (passport, ID card, driving licence, Half Fare travelcard, GA travelcard).
are dated and valid for a limited time.
At SBB.ch you have the following options for paying for your online purchase:
Monthly invoice (excludes GA travelcards/Half Fare travelcards, e-vouchers, international journeys and seating and bicycle space reservations).
American Express Switzerland.
Debit cards from other providers are not accepted.
Prepaid cards from other providers are not accepted.
Other payment methods.
If you wish to pay with a PostFinance Card, you must identify yourself with the PostFinance card reader when registering. After a one-time registration process with the reader in the secure PostFinance environment, no further verification is required for payments, and tickets purchased using the SBB Mobile app will be paid for with the registered PostFinance Card. For security reasons, PostFinance has set a limit of CHF 500 per month. If the limit is exceeded, you must identify yourself with the card reader each time you buy a ticket.
Debit cards and prepaid cards from other providers are not accepted.
This can be redeemed directly at sbb.ch/en/buy. The promotional code is then only valid for the items shown.
The e-voucher can be redeemed on the payment screen before the purchase is completed. You can either use it to pay the full amount or pay the remaining amount with your desired payment method. If you do not redeem the whole e-voucher, you will receive an e-mail with the remaining amount of the voucher.
If you have not received an e-mail with the download link after making an online purchase and if the ticket you purchased online is not displayed under “Orders”, the transaction was not completed and no payment was charged to your card.
If you have any other questions about your payment method, please contact your bank.
For tickets purchased online, the ticket itself acts as your sales receipt. No separate receipt is available for private customers. If your company would like to receive VAT statements for its business trips, we recommend SBB Businesstravel, our corporate customer portal.
You have the following options for retrieving tickets that you have already bought:
Log in at SBB.ch with your username and password. You can find a list of the tickets you have purchased online under “Login” – “Orders”. To see the details of individual purchases, click on “Print tickets”. Please note that international tickets do not include VAT.
If you want to add or delete a payment method, use your password to log in at sbb.ch/en/buy and go to “User account” – “Payment method”. Please delete the existing payment method and enter the details of your new one.
If you want to change your travel companions’ data, log in with your password at sbb.ch/en/buy and go to “User account” – “Travel companions”. You can change, re-enter or delete the data.
Downloading and printing.
If you are unable to download the ticket you purchased online via the download link displayed, you can download it and print it out by clicking on the link in the confirmation e-mail. If you have not received an e-mail, check that you have entered your e-mail address correctly and that the confirmation e-mail has not gone to your spam folder.
When you are logged in to SBB.ch, you will find “Orders” under “Login”. Select the ticket you want. You can open it and print it out again at any time.
You need a PDF reader to display and print out tickets purchased online.
Yes, the Screenticket is displayed directly in the order confirmation e-mail, provided it is one of the following tickets:
Point-to-point Ticket for Switzerland
Regional network offers
You will also find a link in the e-mail which you can use to print out the ticket.
If it is a different product, the confirmation e-mail does not count as a ticket. You must then show your ticket.
You must present either your device displaying the valid ticket or the A4 printout of the ticket to the ticket inspector.
Please print out tickets purchased online on either a laser or an inkjet printer only (do not print in draft or economy mode). Tickets printed on a fax machine or another device are not accepted as valid.
Tickets purchased online must be printed out full size (not scaled) on white, previously unused A4 paper in portrait format. The print size must not be changed. The advertising in the lower third of the printout may be detached. The (12-digit) ticket ID in the top right-hand corner of your ticket must be fully legible. Printouts which are smudged or incomplete will not be accepted as valid.
Please print out the ticket purchased online by using your PDF reader’s print function.
You have 2 options:
Display the ticket under “Login” on your smartphone/tablet or desktop. Depending on the offer, the ticket is also displayed directly in the confirmation e-mail.
Resolve printing problems.
You must have a PDF reader installed on your computer in order to display and print out the ticket. Here you can download Adobe Reader free of charge.
If you can display the ticket you have purchased but can’t print it out, it is likely that the problem lies with your printer or printer settings. You can save the ticket on your computer and print it out as soon as the problem with your printer has been resolved.
Always click on your PDF reader’s “Print” icon and not on the Internet browser’s print icon.
You can also save the ticket (PDF file) on a data carrier (e.g. a USB stick) and try printing it out on a different printer.
If you are still unable to print out the ticket you purchased online, please repeat the following four steps:
Open the ticket (log in to sbb.ch/en/buy. There under “User account” you will find “Orders”. Select the ticket you want – you can open it and print it out at any time.) Alternatively, you can also access your ticket via the link in your confirmation e-mail, e.g. if you purchased a ticket without logging in.
When the ticket is open, save it on your computer.
Open the saved ticket. Please make sure that the ticket is opened with your PDF reader. Click on your PDF reader’s printer icon or select “File” – “Print”.
A preview window will open, displaying the ticket you purchased online. Click on “Ok” to start printing.
Yes. Provided you have linked your old Ticket Shop account with your SwissPass account, you will find all your tickets in the app under “Trips and Tickets”. Alternatively, you can access your tickets directly via your account at SBB.ch and show them to the train crew.
Validity and refunds.
Tickets purchased online are personal and non-transferable and are only valid in conjunction with a valid form of ID belonging to the person travelling (passport, identity card, driving licence). If you have a Half Fare/GA travelcard, this is also a valid form of ID.
They are valid for the calendar day that was selected at the time of purchase for each journey made. Different periods of validity may apply to tickets purchased online for Europe, depending on the fare selected. It is generally not possible to change your journey or exchange your ticket after purchasing. A return journey within 10 days can only be selected for tickets for a distance of more than 116 km. For shorter routes, the outward and return journeys must be purchased separately, if these are not on the same day or before 5 a.m. on the following day. Additional terms and conditions for point-to-point Swiss tickets:
Please note that regional transport tickets may have time limits.
As a general rule, you cannot buy tickets online any earlier than 30 days prior to your date of travel.
No. Tickets purchased online are personal and are not transferable. For this reason, you must present a valid form of personal ID (passport, ID card, driving licence) to the ticket inspector. If you have a Half Fare/GA travelcard, this is also a valid form of ID.
Important: Please always present your Half Fare/GA travelcard as well as your ticket.
Electronic tickets can be refunded according to T600.9 (minimum fee CHF 10.00).
Refund before the start of validity.
You can now have your tickets refunded before the start of validity directly in the SBB Mobile and SBB Preview apps and in your user account on SBB.ch.
Procedure if using SBB Mobile app / SBB Preview app.
To obtain a refund, click on the three dots on the ticket screen and choose the option “Refund ticket”.
To obtain a refund, log in to the website with your user name and password. Your ticket can then be refunded under “Orders”.
Refund after the start of validity.
You can have your ticket refunded after the start of validity via the refund request form:
In the following cases, tickets issued as special offers may be exchanged or refunded for a reduced fee of at least CHF 10.00:
Duplicate tickets purchased (travel date, route and passenger – full name and date of birth – are identical).
Date or departure time printed incorrectly on the ticket by accident. A refund is only available before the ticket travel date. The customer must be able to prove that they have purchased a new ticket for the exact same route and person.
If the customer misses a connection booked with a supersaver ticket, they can purchase a ticket at the standard rate for the same day and obtain a refund for the supersaver ticket after the journey. To obtain a refund, the customer must present both their original supersaver ticket and the original ticket bought at the standard rate. Only tickets with completely identical routes can be refunded.
Tickets with incorrect personal details (surname, first name or date of birth). The customer must be able to prove that they have purchased a new ticket for the exact same route with the correct personal details.
Ticket purchased for the incorrect person. The customer must be able to prove that they have purchased a new ticket for the exact same route and the correct person.
Ticket purchased for the wrong customer group (1-day
without the Half Fare travelcard or full fare instead of discounted). Tickets can only be refunded if customers can prove that they purchased the correct ticket afterwards (route and passenger – full name and date of birth – must be identical).
Proven inability to travel (illness, accident), confirmed by a doctor’s note.
Tickets issued as part of a special offer can be exchanged or refunded free of charge in the following cases:
Subsequent purchase of personal travelcards for at least 12 months (as per tariff 600.9Link opens in new window.). The name on the e-ticket must match the one on the travelcard and each e-ticket can only be shown once. The OT number/ticket ID must be checked.
Option 1: If you were logged in when you purchased the ticket: Display the ticket under “Orders” at SBB.ch.
Option 2: The ticket that you purchased online can be printed out at the counter for you. There is a fee of CHF 5 for this service. (This means that you do not have to buy another ticket or apply for a refund and pay the relevant fee.)
Option 3: You buy another ticket from a ticket machine or at the counter prior to the departure of your chosen public transport service. You can then apply for a refund for the unused ticket purchased online. To apply for a refund, fill in the online refund request form. A processing fee will be charged for the refund.
If you are unable to present a valid ticket to the ticket inspector, you will have to buy a ticket on the spot and you will generally also have to pay a surcharge. If you are using a form of public transport with “self-service validation” (e.g. S-Bahn, urban local services, etc.) and you are unable to present a valid ticket when a random inspection is carried out, you will be considered to be travelling without a valid ticket and will be prosecuted accordingly.
Yes, this is possible. Please make sure that you show the train crew the “ticket for inspection”. The PDF under “Print tickets” is not valid for the inspection.
All data is sent in encrypted format (SSL) and is only used to create and issue tickets. You can find further information in SBB’s data protection policy.
If you haven’t found the answer in our FAQs, we would be happy to offer further assistance.
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