You can purchase tickets for Switzerland, RailAway leisure offers and many tickets for Europe directly online.
Tickets for Europe which cannot be purchased online can be ordered by phone via the SBB Contact Centre on 0848 44 66 88 (CHF 0.08/min). GA, Half Fare, Point-to-point and Regional Travelcards, among many others, can also be purchased online and loaded directly onto your SwissPass. You can pay for your ticket or travelcard easily either by credit or debit card or by invoice.
The purchasing of tickets at SBB.ch was updated so that multiple improvements could be introduced. Here are a few examples of the new features:
Faster, easier and more personal ticket purchasing.
Tickets can be purchased directly at sbb.ch/en/buy and displayed on your laptop, tablet or smartphone – even without the app.
Supersaver tickets will be offered right from the start (if they are available for your chosen connection).
Automatic via and ticket selection based on the chosen timetable connection.
Frequent travel companions can be recorded and saved directly to your account.
The GTC only need to be accepted once – this is then saved for future purchases.
Where available, the City-Ticket option can be selected and deselected directly when choosing the departure and arrival station for different days.
Point-to-point Ticket for journeys within Switzerland.
Regional transport ticket.
Saver Day Passes and Day Passes for the Half Fare Travelcard.
Seat reservations for journeys within Switzerland.
Bike space reservations (ICN only).
International tickets for Germany, Austria, for the TGV Lyria to Paris, for journeys to Italy aboard the EuroCity to Milan and Venice.
Numerous special offers.
The product range is continually being expanded. When buying tickets online, you can choose between the following options, depending on the offer:
Screenticket (to display on your device) or print out at home.
Load onto your SwissPass card.
Collection at the train station.
Delivery by post.
Please note: our system cannot calculate some routes involving certain private railways or bus providers, meaning tickets for these routes cannot be purchased online. If this is the case, you can purchase your ticket at the ticket counter, at local ticket machines or by phoning the SBB Contact Centre on 0848 44 66 88 (CHF 0.08/min).
Yes, at SBB.ch you can reserve seats online for up to five passengers for journeys within Switzerland. The reservation must be registered in the name of a person who is travelling. For the following reservations please contact SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.) or visit your local ticket counter.
Reservations for seats in the SBB dining car.
Reservations for more than five passengers.
Reservations for tourist lines (e.g. Glacier Express, GoldenPass, etc.).
You can reserve seats for international rail journeys online during ticket purchase.
Yes. You need the other person’s surname, first name and date of birth to do this.
Yes. You can buy tickets for dogs online at half the price of a 2nd class ticket. The ticket must bear the name of the person travelling (do not enter the dog’s name).
Yes, you can find all tickets in the app under “Journeys and tickets”. Alternatively, you can access tickets directly from the confirmation e-mail or straight from your account at SBB.ch and show it to the train crew.
No, you don’t need a SwissPass in order to log in. You can register very easily on SBB.ch. Alternatively, you can register when you buy a ticket.
No – unless you are buying a GA or Half Fare Travelcard. However, we do recommend that you register. Registration offers you the following advantages:
Your data is already stored and does not have to be entered again the next time you purchase a ticket online.
You can view your purchases and orders at any time and display or print your ticket again if necessary.
You can store your payment method and set it as your default payment method for added convenience. This method is then used every time you make a purchase at sbb.ch/en/buy or using the SBB Mobile app.
You can have your tickets refunded before the start of validity directly in your account (Saver Day Passes, supersaver tickets and special offers are excluded from this).
If there is any interruption during the payment process, you can check under “Orders” to see whether or not the transaction was successful.
You can also use your login in the SBB Mobile app and buy tickets there.
If you only make occasional online purchases at SBB, you can select the “Buy without logging in” option once you have chosen your ticket. However, if you choose this option, you will need to enter your address and payment details again each time you buy a ticket.
Please bear the following in mind when you register:
Passwords are case-sensitive.
Your password must contain at least 8 and no more than 50 characters.
Your password must contain at least one number and one letter (no umlauts).
Please note the following points when registering:
Capital/small letters to be used as appropriate.
The password must consist of at least 6 letters.
The password must include at least one number and one letter (no accents).
The password should not include your user name.
You can change your password at SBB.ch. Go to “My Account” – “Security Settings”. For security reasons, the payment method stored in your account will automatically be deleted if you change your password.
a computer, tablet or smartphone with an Internet connection.
an up-to-date Internet browser.
a valid e-mail address so that we can send you a confirmation.
a credit card (Visa, Mastercard, American Express Switzerland, Diners Club, myOne), a prepaid card (Visa/Mastercard), Twint, a PostFinance Card, Reka Card or a billing address in Switzerland (for monthly invoicing).
a PDF reader and a printer if you wish to print your ticket.
You can purchase tickets online up until a few minutes before departure. Please note that only some international tickets are available online for printing out yourself or displaying via the app. We therefore recommend that you order international tickets at SBB.ch no later than three working days before your journey.
You can present your ticket directly on your device (confirmation email or directly in your account on SBB.ch). Alternatively, you can also print out your ticket. Please note that tickets for certain services must always be printed out (e.g. some international tickets and leisure offers).
You will see your ticket under “Orders”. If the ticket is listed there, the transaction has been successfully completed. If the ticket that you have just purchased is not listed, click on “Update tickets”. If you have not received a confirmation e-mail and the ticket you have purchased is not displayed, the transaction was not completed and no payment was charged to your card.
Tickets purchased online
can be bought via the Internet until shortly before departure.
can be displayed directly on your desktop or on your tablet/smartphone or printed out. They can be displayed even without SBB Mobile.
are personal, i.e. they are only valid in conjunction with a form of personal ID (passport, ID card, driving licence, Half Fare travelcard, GA travelcard).
are dated and valid for a limited time.
At SBB.ch you have the following options for paying for your online purchase:
Monthly invoice (excludes GA travelcards/Half Fare travelcards, e-vouchers, international tickets and seating and bicycle space reservations).
Mastercard (e.g. Swiss Bankers Travel, Swiss Bankers Life etc.).
American Express Switzerland.
Debit cards from other providers are not accepted.
Prepaid cards from other providers are not accepted.
Other payment methods.
If you wish to pay with a PostFinance Card, you must identify yourself with the PostFinance card reader when registering. After a one-time registration process with the reader in the secure PostFinance environment, no further verification is required for payments. Tickets purchased using the SBB Mobile app will be paid for with the registered PostFinance Card. For security reasons, PostFinance has set a limit of CHF 500 per month. If the limit is exceeded, you must identify yourself with the card reader each time you buy a ticket.
You can enter a promotional code directly in the basket. Please note that some promotional codes can only be redeemed for certain offers.
The e-voucher can be redeemed on the payment screen before the purchase is completed. You can either use it to pay the full amount or pay the remaining amount with your desired payment method.
If you have not received an e-mail with the download link after making an online purchase and if the ticket you purchased online is not displayed under “Orders”, the transaction was not completed and no payment was charged to your card.
If you have any other questions about your payment method, please contact your bank.
For tickets purchased online, the ticket itself acts as your sales receipt. No separate receipt is available for private customers. If your company would like to receive VAT statements for its business trips, we recommend SBB Businesstravel, our corporate customer portal.
You have the following options for retrieving tickets that you have already bought:
Log in at SBB.ch with your username and password. You can find a list of the tickets you have purchased online under “Login” – “Orders”. To see the details of individual purchases, click on “Print tickets”. Please note that international tickets do not include VAT.
If you want to add or delete a payment method, use your password to log in at SBB.ch and go to “User account” – “Payment method”. Please delete the existing payment method and enter the details of your new one.
If you want to change your travel companions’ data, log in with your password at SBB.ch and go to “User account” – “Travel companions”. You can change, re-enter or delete the data.
Downloading and printing.
If you are unable to download the ticket you purchased online via the download link displayed, you can download it and print it out by clicking on the link in the confirmation e-mail. If you have not received an e-mail, check that you have entered your e-mail address correctly and that the confirmation e-mail has not gone to your spam folder.
When you are logged in to SBB.ch, you will find “Orders” under “Login”. Select the ticket you want. You can open it and print it out again at any time.
You need a PDF reader to display and print out tickets purchased online.
Yes, the ticket is generally shown in the order confirmation email or you receive a link to download the ticket.
Yes. As long as you log into the app using the same login details as your SBB.ch account, you will find all of your tickets under Trips and Tickets in the app. Alternatively, you can access your tickets directly via your account at SBB.ch and show them to the train crew.
Validity and refunds.
Tickets purchased online are personal and non-transferable and are only valid in conjunction with a valid form of ID belonging to the person travelling (passport, identity card, driving licence). If you have a Half Fare/GA travelcard, this is also a valid form of ID.
They are valid for the calendar day that was selected at the time of purchase for each journey made. Different periods of validity may apply to tickets purchased online for Europe, depending on the fare selected. It is generally not possible to change your journey or exchange your ticket after purchasing. A return journey within 10 days can only be selected for tickets for a distance of more than 116 km. For shorter routes, the outward and return journeys must be purchased separately, if these are not on the same day or before 5 a.m. on the following day. Additional terms and conditions for point-to-point Swiss tickets:
Please note that regional transport tickets may have time limits.
As a general rule, you cannot buy tickets online any earlier than 60 days prior to your date of travel.
No. Tickets purchased online are personal and are not transferable. For this reason, you must present a valid form of personal ID (passport, ID card, driving licence) to the ticket inspector. If you have a Half Fare/GA travelcard, this is also a valid form of ID.
Important: Please always present your Half Fare Travelcard/GA Travelcard as well as your ticket.
You can typically have tickets refunded online before the start of validity. To do so, go to the ticket in your account on SBB.ch and click Refund. Please note that supersaver tickets, Saver Day Passes and other special offers generally cannot be refunded. For all other refund requests, please use the Refund request form.
Option 1: If you were logged in when you purchased the ticket: Display the ticket under “Orders” at SBB.ch.
Option 2: The ticket that you purchased online can be printed out at the counter for you. There is a fee of CHF 5 for this service. (This means that you do not have to buy another ticket or apply for a refund and pay the relevant fee.)
Option 3: You buy another ticket from a ticket machine or at the counter prior to the departure of your chosen public transport service. You can then apply for a refund for the unused ticket purchased online. To apply for a refund, fill in the online refund request form. A processing fee will be charged for the refund.
If you are unable to present a valid ticket to the ticket inspector, you will have to buy a ticket on the spot and you will generally also have to pay a surcharge. If you are using a form of public transport with “self-service validation” (e.g. S-Bahn, urban local services, etc.) and you are unable to present a valid ticket when a random inspection is carried out, you will be considered to be travelling without a valid ticket and will be prosecuted accordingly.
Yes, this is possible. You can find your ticket under “Orders” or in the confirmation e-mail itself.
All data is sent in encrypted format (SSL) and is only used to create and issue tickets. You can find further information in SBB’s data protection policy.
If you haven’t found the answer in our FAQs, we would be happy to offer further assistance.
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