Compensation for customers who had a monthly or annual travelcard during the coronavirus pandemic extraordinary situation for public transport in spring 2020.

In light of the extraordinary situation, from 16 March 2020 to 10 May 2020, the Federal Council recommended only using public transport when absolutely necessary. Therefore, all holders of a Regional Travelcard, Point-to-Point Travelcard, Modular Travelcard or 1-month travelpass for the Half Fare Travelcard were given compensation.

Frequently asked questions.

Private customers with an annual travelcards.

Private customers with a monthly travelcards.

Has your question not been answered yet?

Phone the SBB Contact Centre on 0848 44 66 88 (CHF 0.08/min.). Please note that waiting times may be extended in light of the current situation.

Further content

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window.Google ChromeLink opens in new window.Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.