Due to maintenance work, it will not be possible to buy tickets from SBB.ch between 23.11.2017, 00:00 and 23.11.2017, 04:00.
GTC for the purchase and use of a GA travelcard.
Carriage of passengers with General Abonnement travelcards (hereinafter “GA”) is subject to the tariffs of the Swiss public transport enterprises (hereinafter “PTEs”), and in particular the tariff for GA, Half-Fare and Track 7 travelcards of the PTEs (hereinafter Tariff 654). All of these tariffs can be viewed either at the staffed sales offices or at sbb.ch/tarif. The following conditions are an excerpt from these tariffs and cover the key provisions governing the relationships between the holder of the GA travelcard (hereinafter “passenger”) or the contracting party respectively, and the PTEs as represented by Swiss Federal Railways SBB, 3000 Berne 65 (hereinafter “SBB”).
When the passenger purchases a GA travelcard, a personalised card (hereinafter SwissPass) is issued in his or her name. The services (e.g. the GA travelcard) are referenced on the SwissPass and monitored via the RFID chip. No reference to the service purchased (type and validity period) is printed on the card. The SwissPass provisions are set out in the General Passenger Tariff (Tariff 600). For services beyond the range of public transport products, the respective general terms and conditions of the SwissPass partners also apply.
To allow for orderly ticket inspections to be performed, the SwissPass must always be presented in its original state (e.g. without a protective cover nor in a wallet). The SwissPass must be handed over to the ticket inspector each time.
The cards remain the property of the PTEs and can be reclaimed in justified cases.
The GA travelcard is personal and non-transferrable. It entitles the holder to unlimited travel in the respective class on the routes within the GA area of validity and half-price travel on routes within the Half-Fare area of validity that are outside the GA area of validity. In the case of short routes, discounted tickets or combined offers with add-ons, the discount may be less than 50 percent. The PTEs may make changes to the area of validity at any time. These will be announced on voev.ch/tarife.
The GA travelcard can be purchased by sending a completed and signed order form. Alternatively, it may be purchased at a staffed sales office or on sbb.ch. The contracting party must sign a contract when concluding the purchase. If the purchase is effected online, the contract is concluded through acceptance of the GTC. If the passenger is not the contracting party, the order form/contract must be signed by the contracting party.
By signing the contract, the contracting party undertakes to pay all demands on time. He or she must pay each invoice at the latest by the day before the next travelcard period (one year or one month) to avoid defaulting.
The contracting party must report any changes to the details provided at the time of purchase within 15 days. This can be done either verbally at a sales office or in writing to the SBB Contact Centre, GA Service Centre, P.O. Box, 3900 Brig. Alternatively, the details can be updated on swisspass.ch. He or she must also submit the documents required for service provision (e.g. proof of residence, photo) in good time.
The contract signed at the time of the initial purchase will remain valid for an unlimited period until it is cancelled. SBB reserves the right to terminate the contract at any time in justified cases.
Each invoice covers the amount for the payment interval (monthly or yearly) as selected by the contracting party. The contracting party can choose between the following payment methods:
on receipt of invoice
by direct debit via one of the Swiss banks or Swiss Post‘s Debit Direct service (for follow-on billing only)
by credit card, debit card or cash payment at a staffed sales office
by credit card or debit card on sbb.ch (on first purchase)
The contracting party will be in default without a reminder if he or she does not pay on time. If a reminder of an outstanding payment is sent to the contracting party, he or she will be charged CHF 15.–. If a collection case is created, an additional annual interest rate of up to five percent from the due date onwards may apply in addition to administrative charges. SBB will claim the outstanding amounts in its own name and for its own account. It may, however, also outsource collections.If the contracting party is in default, SBB may block the GA travelcard after a period of one travelcard month.
If the contracting party has outstanding invoices from SBB, he or she may not obtain any further services against invoice until all invoices are fully paid.
The contract will enter into force for an unlimited period as soon as it is signed or the online purchase is concluded. The minimum contract duration is four months from the first day of validity of the first GA travelcard issued under the contract.
Example of minimum contract duration: first day of validity 15 August 2016, minimum contract duration ends on 14 December 2016.
Once the minimum contract duration is reached, the contract may be cancelled at any time by giving one month‘s notice before the end of a travelcard month. Cancellations must be made verbally, in writing or via swisspass.ch. Any outstanding credit will be paid out to the contracting party‘s bank or postal account.
If a condition for linking the GA travelcard no longer applies (e.g. the basic GA is cancelled), SBB will cancel the associated GA travelcard (e.g. the GA Plus Duo Partner travelcard) to the end of the following travelcard month while observing the notice period.
Example of notice period, bearing in mind the minimum contract duration of four months: First month of travelcard: 15 August 2016 to 14 September 2016 Potential cancellation dates: 14 December 2016 if notice is given by 14 November 2016, 14 January 2017 if notice is given by 14 December 2016, etc.
If an annual GA travelcard is cancelled early, in the first travelcard year the price of a monthly GA will be charged for each month it was in use. As of the second travelcard year onwards, the months used will be charged on a pro rata basis. Furthermore, an administrative charge will apply. If a monthly GA is cancelled, there is no refund. A pro-rata refund applies in the following cases only: death, medically certified inability to travel, upgrade of travelcard (1st class GA), entitlement to a reduced-price GA travelcard.
If a contracting party is not yet 18 years of age, he or she can only purchase the GA with yearly payment. The GA service ends automatically after one year and must be purchased again in order to continue.
If the first day of validity of the service purchased is within the first 14 days after the contract is concluded, the passenger will be issued with a temporary SwissPass. The temporary SwissPass does not provide access to partner services.
If the SwissPass is lost or stolen, it can be replaced for a fee, except in the case of fraud.
SBB complies with the data protection and telecommunications laws in all its dealings with personal and customer details and also refers explicitly to Section 0, paragraph 09 “Data protection of the 600 general passenger tariff of the Swiss public transport enterprises”. SBB is therefore permitted to outsource the entire administration process of card business and marketing as well as the creation of revenue distribution formulas. The passenger or contracting party acknowledges that the PTEs, SBB and any third parties mandated to process transactions relating to card issue and collections, marketing or the creation of revenue distribution formulas will be provided with the passenger‘s and/or contracting party‘s customer and service details (customer number, title, salutation, last name, first name, address, date of birth and details of services such as product name, validity, class of travel, price, etc.).
The passenger and/or contracting party agrees to the transmission of his or her card and customer details (card ID, customer number, title, salutation, last name, first name, address, date of birth, travelcard details, photo) to the SwissPass partners when registering with a partner or purchasing partner services (e.g. ski passes) for processing the transaction. If a SwissPass partner service is purchased, SBB stores the service details (partner, service description, price). SBB shall notify the SwissPass partners in the event of loss, theft, fraud, forgery or card replacement.
In order for a public transport ticket holder to make use of discounted services, PTEs and SwissPass partners are permitted to look up the specific travelcard details that are necessary for this purpose.
If making use of the single-sign-on process (SSO), the passenger and/or the contracting party acknowledges and accepts that the login, customer and service details (name, date of birth, address, e-mail address for correspondence, e-mail address for login, details of current service) are exchanged between the central login infrastructure of the Public Transport Association and the PTE partner platform (e.g. swisspass.ch, SBB.ch, SBB Mobile, etc.) for authentication purposes.
The passenger or contracting party acknowledges that he or she may be sent advertising (personalised information and offers) by SBB, the associations and/or the direct traffic PTEs unless an explicit objection is raised.
The passenger and/or the contracting party also agrees to the technological analysis of personal customer data (last name, first name, address, date of birth) by SBB in order to improve its products and services. All customer and service details are stored in the central customer and travelcard database (KUBA) which is managed by SBB as mandated by the direct traffic businesses. The PTEs and associations can obtain these details from SBB for specific targeted marketing measures as needed while observing the data protection law and further provisions concerning the processing of customer data.
By using the services of SwissPass partners or the central SSO login function, the passenger or contracting party accepts that SBB may analyse his or her personal customer and service details (partner offers, validity, date of purchase, price) by technological means in order to develop the SwissPass partner offering in line with demand. Furthermore, the user of these services accepts that SBB and/or the Swiss public transport enterprises may process these personal customer, service and partner details for marketing purposes.
If you wish to revoke the permission of SBB, the associations and/or the “direct travel” public transport enterprises to process your personal data for marketing purposes, you can do so informally at any staffed sales office or by calling the SBB Contact Center (opt-out). If you opt out, your data will no longer be used for personalized marketing purposes and you will not be contacted in connection with any marketing campaigns. However, if you are registered with one or more active services (Half-Fare or GA travelcard, partner services, etc.), your data will remain in our databases to enable us to provide these services.
The prices and services may be changed at any time. SBB will notify the passenger and/or contracting party in a suitable way in advance of any changes to the GTC. If the changes are to the detriment of the passenger and/or contracting party, he or she may cancel the contract by the date on which the change enters into force, for this same date. Failure to do so constitutes acceptance of the change. Price changes will be reflected in the following invoice. Accordingly, if the passenger or contracting party does not accept the price increase, the contract can be cancelled by giving notice of the normal duration.
Agreements concluded in connection with these GTC are governed by Swiss law exclusively. The court of jurisdiction for any disputes arising in connection with this agreement is Berne, unless specified otherwise by the rules of civil law
As of October 2016
Swiss Federal Railways (SBB)
3000 Berne 65