There is no access to Ticket Shop and SBB Mobile from 16.05.2017, 22:00 to 17.05.2017, 05:00 due to maintenance work.
GTC for the purchase and use of a Half-Fare travelcard.
Carriage of passengers with Half-Fare travelcards (hereinafter “HF travelcard”) is subject to the tariffs of the Swiss public transport enterprises (hereinafter “PTEs”), and in particular the tariff for GA, Half-Fare and Gleis 7 travelcards of the PTEs (hereinafter Tariff 654). All of these tariffs can be viewed either at the staffed sales offices or at sbb.ch/tarif. The following conditions are an excerpt from these tariffs and cover the key provisions governing the relationships between the holder of the HF travelcard (hereinafter “passenger”) or the contracting party respectively, and the PTEs as represented by Swiss Federal Railways SBB, 3000 Berne 65 (hereinafter “SBB”).
When the passenger purchases a HF travelcard, a personalised card (hereinafter SwissPass) is issued in his or her name. The services (e.g. the HF travelcard) are referenced on the SwissPass and monitored via the RFID chip. No reference to the service purchased (type and validity period) is printed on the card. The SwissPass provisions are set out in the General Passenger Tariff (Tariff 600). For services beyond the range of public transport products, the respective general terms and conditions of the SwissPass partners also apply.
To allow for orderly ticket inspections to be performed, the SwissPass must always be presented in its original state (e.g. without a protective cover nor in a wallet). The SwissPass must be handed over to the ticket inspector each time.
The cards remain the property of the PTEs and can be reclaimed in justified cases.
The HF travelcard is personal and non-transferrable. It entitles the holder to purchase travel tickets in 1st and 2nd class at half-price on routes within the area of validity. The HF travelcard is valid on routes on which tickets can be purchased at half-price. In the case of short routes, discounted tickets or combined offers with add-ons, the discount may be less than 50 percent. The PTEs may make changes to the area of validity at any time. These will be announced on voev.ch/tarife.
The HF travelcard can be purchased by sending a completed and signed order form.
Alternatively, it may be purchased at a staffed sales office or on sbb.ch. The contracting party must sign a contract when concluding the purchase. If the purchase is effected online, the contract is concluded through acceptance of the GTC.
If the passenger is not the contracting party, the order form/contract must be signed by the contracting party.
By signing the contract, the contracting party undertakes to pay all demands on time. He or she must pay each invoice at the latest by the day before the next travelcard period (one year) to avoid defaulting.
The contracting party must report any changes to the details provided at the time of purchase within 15 days. This can be done either verbally at a sales office or in writing to the SBB Contact Centre, Half-Fare Service Centre, P.O. Box, 3900 Brig. Alternatively, the details can be updated on swisspass.ch. He or she must also submit the documents required for service provision (e.g. photo) in good time.
The contract signed at the time of the initial purchase will remain valid for an unlimited period until it is cancelled. SBB reserves the right to terminate the contract at any time in justified cases.
The contracting party can choose between the following payment methods:
on receipt of invoice
by direct debit via one of the Swiss banks or Swiss Post’s Debit Direct service (for follow-on billing only)
by credit card, debit card or cash payment at a staffed sales office
by credit card or debit card on sbb.ch (on first purchase)
If the HF travelcard is not cancelled, the discounted price will be charged for the new travelcard year. If the contract is cancelled and later concluded anew with a new validity date, entitlement to the discounted price is forfeited.
Customers aged 16 years on the first day of validity of the HF travelcard, will receive the HF travelcard for 16-year-olds at a reduced price.
The contracting party will be in default without a reminder if he or she does not pay on time. If a reminder of an outstanding payment is sent to the contracting party, he or she will be charged CHF 15.–. If a collection case is created, an additional annual interest rate of up to five percent from the due date onwards may apply in addition to administrative charges. SBB will claim the outstanding amounts in its own name and for its own account. It may, however, also outsource collections. If the contracting party is in default, SBB may block the HF travelcard after a period of one travelcard month.
If the contracting party has outstanding invoices from SBB, he or she may not obtain any further services against invoice until all invoices are fully paid.
The contract will enter into force for an unlimited period as soon as it is signed or the online purchase is concluded.
You can cancel the contract at any time by giving one travelcard month’s notice before the end of each travelcard year. Cancellations must be made verbally, in writing or via swisspass.ch. Any outstanding credit will be paid out to the contracting party’s bank or postal account. If you purchase a GA travelcard, the credit can be put directly towards the cost of it.
Notice period example:
Travelcard year: 15 August 2016 – 14 August 2017
Final notice date: 14 July 2017
The HF travelcard cannot be cancelled before the end of a year. A prorata refund applies in the following cases only: death, medically confirmed unfitness for travel or the purchase of a GA travelcard.
If the first day of validity of the service purchased is within the first 14 days after the contract is concluded, the passenger will be issued with a temporary SwissPass. The temporary SwissPass does not provide access to partner services.
If the SwissPass is lost or stolen, it can be replaced for a fee, except in the case of fraud.
SBB complies with the data protection and telecommunications laws in all its dealings with personal and customer details and also refers explicitly to Section 0, paragraph 09 “Data protection of the 600 general passenger tariff of the Swiss public transport enterprises”. SBB is therefore permitted to outsource the entire administration process of card business and marketing as well as the creation of revenue distribution formulas. The passenger or contracting party acknowledges that the PTEs, SBB and any third parties mandated to process transactions relating to card issue and collections, marketing or the creation of revenue distribution formulas will be provided with the passenger’s and/or contracting party’s customer and service details (customer number, title, salutation, last name, first name, address, date of birth and details of services such as product name, validity, class of travel, price, etc.)
The passenger and/or contracting party agrees to the transmission of his or her card and customer details (card ID, customer number, title, salutation, last name, first name, address, date of birth, travelcard details, photo) to the SwissPass partners when registering with a partner or purchasing partner services (e.g. ski passes) for processing the transaction. If a SwissPass partner service is purchased, SBB stores the service details (partner, service description, price). SBB shall notify the SwissPass partners in the event of loss, theft, fraud, forgery or card replacement.
In order for a public transport ticket holder to make use of discounted services, PTEs and SwissPass partners are permitted to look up the specific travelcard details that are necessary for this purpose.
If making use of the single-sign-on process (SSO), the passenger and/or the contracting party acknowledges and accepts that the login, customer and service details (name, date of birth, address, e-mail address for correspondence, e-mail address for login, details of current service) are exchanged between the central login infrastructure of the Public Transport Association and the PTE partner platform (e.g. swisspass.ch, SBB.ch, SBB Mobile, etc.) for authentication purposes.
The passenger or contracting party acknowledges that he or she may be sent advertising (personalised information and offers) by SBB, the associations and/or the direct traffic PTEs unless an explicit objection is raised.
The passenger and/or the contracting party also agrees to the technological analysis of personal customer data (last name, first name, address, date of birth) by SBB in order to improve its products and services. All customer and service details are stored in the central customer and travelcard database (KUBA) which is managed by SBB as mandated by the direct traffic businesses. The PTEs and associations can obtain these details from SBB for specific targeted marketing measures as needed while observing the data protection law and further provisions concerning the processing of customer data.
By using the services of SwissPass partners or the central SSO login function, the passenger or contracting party accepts that SBB may analyse his or her personal customer and service details (partner offers, validity, date of purchase, price) by technological means in order to develop the SwissPass partner offering in line with demand. Furthermore, the user of these services accepts that SBB and/or the Swiss public transport enterprises may process these personal customer, service and partner details for marketing purposes.
If you wish to revoke the permission of SBB, the associations and/or the “direct travel” public transport enterprises to process your personal data for marketing purposes, you can do so informally at any staffed sales office or by calling the SBB Contact Center (opt-out). If you opt out, your data will no longer be used for personalized marketing purposes and you will not be contacted in connection with any marketing campaigns. However, if you are registered with one or more active services (Half-Fare or GA travelcard, partner services, etc.), your data will remain in our databases to enable us to provide these services.
The prices and services may be changed at any time. SBB will notify the passenger and/or contracting party in a suitable way in advance of any changes to the GTC. If the changes are to the detriment of the passenger and/or contracting party, he or she may cancel the contract by the date on which the change enters into force, for this same date. Failure to do so constitutes acceptance of the change.
Price changes will be reflected in the following invoice. Accordingly, if the passenger or contracting party does not accept the price increase, the contract can be cancelled by giving notice of the normal duration.
Agreements concluded in connection with these GTC are governed by Swiss law exclusively. The court of jurisdiction for any disputes arising in connection with this agreement is Berne, unless specified otherwise by the rules of civil law.
As of October 2016
Swiss Federal Railways (SBB) Passenger Division
3000 Berne 65