Initial purchase.

It is only possible to purchase a seven25 Travelcard online via the order form. You will require a credit card, your passport or ID card(?)Show note ID cardWhen purchasing online, you can enter the data for the following documents online: Passport or ID card issued in Switzerland, Germany, Austria, France, Italy or Liechtenstein. When ordering by PDF you need a copy but when buying at the point of sale you need the original document. Close note and an original passport photo(?)Show note original passport photoChecklist for assessing photos: Taken from the front; width of face in photo min. 20 mm (max. 35 mm); eyes open – eyes must not be hidden if wearing glasses; plain background with even lighting (no shadow); must be clear with high contrast. Additionally for digital photos: Image size min. 200 × 250 pixels; File size max. 2000 KB (JPG); Adjust colours to RGB mode. If you already own a SwissPass, then you can conveniently upload your digital photo to www.swisspass.ch.Close note. We will complete the form for you with all the right details when you order. Print this off, enclose the required documents and send it all off.

Your seven25 Travelcard on your SwissPass will be delivered by post within around ten days.If you need your seven25 Travelcard to be valid sooner than this, we will issue you with a temporary SwissPass. If you order online, you can print it out as a PDF. If you order at a ticket counter, bring all of your documents with you and you will receive it there.

Do you already have a SwissPass? Then the reference goes straight onto your existing SwissPass and you do not need to provide us with a new passport photo.

Renewal.

You can simply renew your expired seven25 Travelcard online. You only need a credit card to do this.

Forgotten your seven25 Travelcard on SwissPass?

If you have left your SwissPass with seven25 Travelcard at home or at work, we can issue you with a temporary card that is valid for two days for a fee of CHF 5 at any ticket counter, on presentation of an official ID.

Replacing your seven25 Travelcard on the SwissPass.

If you lose your SwissPass or it gets damaged, you can get a new card at a serviced sales point. The new card costs CHF 30. Please bring official ID with you to the counter and you will receive a temporary SwissPass to use until your new SwissPass arrives. We will post your new card to you a few days later.

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