There is no access to Ticket Shop from 13.09.2017, 22:30 to 14.09.2017, 02:00 due to maintenance work.
The SwissPass login is replacing your existing Ticket Shop login over the course of this year. Our new webshop has been in operation on SBB.ch and SBB Mobile Preview since 16 August 2017, for which only the SwissPass login is valid. The SwissPass login will be mandatory for purchases made with SBB Mobile from 26 September 2017.
You currently need your login from the SBB Ticket Shop to buy tickets with SBB Mobile. You have been able to log in using your SwissPass login instead since July 2017. And from 26 September 2017, you will only be able to make purchases with SBB Mobile using your SwissPass login. We therefore recommend that you create a SwissPass login now and use it to make purchases with SBB Mobile.
You can now only log in to SBB.ch using your SwissPass login. Since July 2017, the SwissPass login has also been working on SBB Mobile. The Ticket Shop login will only work on SBB Mobile until 25 September 2017. We therefore recommend that you create a SwissPass login now. You can find the step-by-step instructions on SBB.ch/en/login.
If you have already created a SwissPass login, you basically don’t need to do anything else. You can already use your existing SwissPass login to buy tickets on SBB.ch and SBB Mobile.
Yes, buying tickets on SBB.ch without logging in will still be possible. Since 16 August 2017, a SwissPass login has been required to buy tickets using SBB Mobile Preview, and from 25 September 2017 for SBB Mobile. If you buy tickets using your SwissPass login, you can view them (and older ones too) at any time on your customer profile and will not need to re-enter your personal information for every purchase.
No, you no longer need your old Ticket Shop login.
No, you can create a SwissPass login without a SwissPass card or SwissPass customer number.
No, you can register to create a SwissPass login without having an SBB customer number.
Call our hotline on 0800 111 655 (Mon–Fri 9 a.m.–7 p.m. and Sat/Sun 10 a.m.–6 p.m.) or fill out the contact form. You can also get advice at the counter in the station.
Various options were evaluated in the course of standardising the different logins. Standardising the logins to the SwissPass login proved to be the ideal and future-proof solution. You will be able to use your SwissPass to buy a range of public transport offers using just one login in the future.
You will be able to use your SwissPass login to buy a range of public transport offers from different online shops using just one login in the future.