Fare regulations and conditions.
Below you will find a list of the fare regulations and conditions for travelling to each country. Price, product and timetable specifications subject to modifications.
Information on discounts and conditions in countries not listed is available at the nearest SBB counter or in the contact centre.
Refunds for international travel can be requested at the nearest SBB counter or by calling the SBB Contact Center on: 0848 44 66 88 (CHF 0.08/min.) or from abroad: +41 848 44 66 88 (CHF 0.08/min).
- The conditions for international travel can be found on the ticket or in the supplementary travel details (when booking online).
- Only electronic tickets can be refunded by telephone.
- For tickets purchased at the counter (or those printed on security paper), please contact a staffed SBB ticket counter before the train departs to get an exchange or refund.
- If you are already abroad, have the staff at ticket counter in the local station confirm that the ticket has not been used (date, time, station stamp required on the original ticket) before the train departs / before the first day of validity. Please then contact a staffed ticket counter in Switzerland upon your return.