SBB Call Center Handicap.
0800 007 102 Freephone within Switzerland (between 6 a.m. and 10 p.m.).
Passengers with reduced mobility can obtain help with getting on and off trains by phoning SBB Call Center Handicap.This service is available for fast trains and some regional services. Please notify us of your journey at least one hour in advance. Assistance is available free of charge to wheelchair users, passengers with impaired mobility, the blind or visually impaired and the mentally handicapped.
We are here to help passengers with disabilities.
- We organise assistance for getting on and off fast trains at stations with support facilities and for some regional services.
- We can organise assistance for international rail journeys.
- We can advise you about travelling on public transport with a disability
- We will recommend the most suitable trains for you
- We can take standing orders for regular journeys by public transport.
- Our telephone number is 0800 007 102. Calls are free of charge. If you are calling from abroad, please phone +41 51 225 78 44.
- Our e-mail address: email@example.com
Deadlines and exceptions
- For journeys within Switzerland, please call the SBB Call Center Handicap at least one hour before your train is due to depart. Please make reservations by e-mail at least 24 hours in advance.
If you are travelling abroad, please request assistance at least 48 hours in advance.
Please call us two hours before your journey for the following stations:
- Appenzell (AB)
- Biberbrugg (SOB)
- Einsiedeln (SOB)
- Hasle-Rüegsau (BLS)
- Herisau (SOB)
- Châtel-St-Denis (TPF)
- Kirchberg-Alchenflüh (BLS)
- Kerzers (BLS)
- Klosters Platz (RhB)
- Le Locle
- Wattwil (SOB)
- Wittenbach (SOB)
- Zweisimmen (BLS/MOB)
Along with your request, please also provide your:
- full name
- telephone number (in case we need more information)
- e-mail address (optional)
- date of travel and destination
- departure or arrival time
- type of disability and equipment (motorised or standard wheelchair, Rollator)
Information on times required for changing trains.
At some stations, you may need at least 10 minutes to change trains. Please bear in mind that the Call Center Handicap FFS only receives and processes requests that allow sufficient time for changing trains.
Given the specific layout of the platforms at Zurich main station, the times required for changing trains are as follows:
- from the main station concourse (platforms 3 to 18) to Museumsstrasse (platforms 41 to 44) and vice versa: 15 minutes
- between Löwenstrasse (platforms 31 to 34) and Museumsstrasse (platforms 41 to 44) and vice versa: 20 minutes
- from Löwenstrasse (platforms 31 to 34) to the main station concourse and vice versa: 15 minutes
To enable us to provide you with safe and reliable support, please allow sufficient time for changing trains when planning your journey.
Do you travel regularly on the same route? If so, you could place a standing order with SBB Call Center Handicap for these journeys. Please notify SBB Call Center Handicap if you are going to be absent (on holiday, for example) or if your travel plans change, however, as otherwise we cannot guarantee the assistance you require.
If you have requested assistance from railway staff, please make sure you are on the right platform next to the Mobilift (or at the meeting point agreed with SBB Call Center Handicap) 10 minutes before your train is due to depart.
On IC double-decker trains, a mobile ramp is used as a rule. Please wait next to the first first-class carriage behind the locomotive, bearing in mind that the locomotive will not always be at the front of the train.
You will be able to renew your Disabled Passenger’s ID card from October 2016 onwards.
“Disabled Passenger’s ID Cards 2013-2016” (also known as “companion cards”) will expire at the end of 2016. ID cards for 2017-2020 will still be valid for four years and will continue to be issued in paper form.
The competent cantonal offices will be able to distribute the new ID cards from the start of October 2016. The current list is available here:
The PDFs at www.sbb.ch/handicap are all accessible (they can be read by blind and visually impaired people using a screen reader).
Renewing your ID card is very simple:
Under Travel Discount at www.sbb.ch/handicap you can download the “doctor’s note for passengers with disabilities” from the column on the right called “Downloads”.
- Ask your doctor to fill out and sign the doctor’s note.
- Remember to sign the doctor’s note yourself.
- Attach a passport photo.
- Send the passport photo and the completed doctor’s note to the cantonal office.
Under Traveldiscount, detailed information can be found in the official T600.4 fare conditions or at www.sbb.ch/handicap. The renewal process is explained in simple language under “Easy-to-Read”.
For enquires and information, please call the SBB Call Center Handicap on 0800 007 102 or write to firstname.lastname@example.org.
If you are able to transport your luggage yourself, we can guarantee you assistance with getting on and off trains. However, if you are travelling with a lot of luggage, there is a luggage registration service available for you at every staffed station. Normally, your luggage is ready to be collected two days later. Please note the individual opening hours.
You can obtain more information at www.sbb.ch/en/baggage or by calling Rail Service on 0900 300 300 (calls charged at CHF 1.19 a minute from Swiss landlines).