Help & contact.

Do you need help buying a ticket or travelcard, would you like to have your ticket refunded or do you have a question about an SBB-related topic? You can find answers to your questions and find out how to get in touch with us here on the SBB Support page.

Submit praise or complaint.

Not happy with a service? Or particularly pleased about something? If so, please contact us. We’re here to help.

Want to get in touch with us?

  • SBB Contact Center.

    Postfach 
    3900 Brig

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7)

    Phone us now Link opens in new window.
  • SBB Business Customers.

    Businesstravel Service Center
    Postfach 176
    3900 Brig

    Tel. 0848 111 456
    Local rates
    Monday to Friday, from 8 a.m. to 5.30 p.m.

    Go to the online form
  • SBB Transport Police.

    Headquarters
    Bollwerk 10
    3000 Bern 65

    Emergency number: 0800 117 117 (free)
    Phone number for general queries: +41 51 229 61 61 

    Go to the online form
  • SBB Call Center Handicap.

    Postfach
    3900 Brig

    Tel. 0800 007 102 (free in Switzerland)
    (from 6am to 10.30pm)
    From abroad: +41 51 225 78 44

    Phone us now Link opens in new window.