Firstly, visit swisspass.chLink opens in new window.. Once you have logged in, you will find full information about your travelcard(s) in the ‘Travelcards’ section. You travelcard(s) may be blocked for several reasons: 

• If you have a GA Travelcard: Have you deposited it? You can manage the deposit of your GA Travelcard at swisspass.chLink opens in new window.. 
• Has your travelcard been blocked because you haven’t paid for it (yet)? You’ll find answers under the question: “What happens if I haven’t paid?”
• Other reasons for a blocked SwissPass card: please get in contact with us (tel. 0848 44 66 88 / CHF 0.08/min).

To ensure your travelcard (GA Travelcard/Half Fare Travelcard) remains valid, you must always pay for it before the period of validity begins. You will receive information about this in good time. The payment deadline cannot be extended. 

A demand notice process is automatically initiated as soon as you fall behind with payment. The following deadlines apply:

• You will receive a payment reminder with no fee five days after the invoice due date.
• After a further ten days, you will receive the final warning with a fee of CHF 15.
• If no payment is made, the travelcard will be blocked on the SwissPass 30 days after the invoice due date. 

A blocked travelcard will be reactivated as soon as SBB has received the transferred amount or you can present confirmation of payment. This can be carried out directly at a ticket counter or electronically via the SBB Contact Center. Call us on (tel. 0848 44 66 88 / CHF 0.08/min).

If a payment has not been settled within 58 days of the due date, the matter is passed onto the payment collection service. If the case is passed onto payment collection, your contract will be cancelled and you will receive a debt collection notification by post.

Full information about outstanding invoices, your payments and the status of your travelcard can be found at swisspass.chLink opens in new window.. Log in and check the ‘Travelcards’ section.

Your GA Travelcard/Half Fare Travelcard has been cancelled due to outstanding payments. Please notify the collection agency about your query using the form mentioned in the debt collection notification. Please note: we are unable to provide you with any further information at the ticket counter or via the SBB Contact Center from this point in time.