Accessibility on SBB.ch.
With just a few exceptions, SBB.ch complies with the Web Content Accessibility Guidelines (WCAG-2.0 at compliance level AA).
Certificate and communication.
- In 2019, SBB.ch received its certificate of conformity with WCAG-2.0 level AA+ from the ‘Access for all’ foundation. ‘Access for all’ is the competence centre and Swiss certification body for digital accessibility.
- We use the Siteimprove tool to monitor the accessibility of SBB.ch’s more than 4,000 pages in accordance with WCAG 2.1. We continuously rectify any issues that arise.
- SBB’s accessibility status is communicated annually in the SBB Sustainability Report.
Non-accessible content on SBB.ch.
|Non-accessible or partially non-accessible content||Accessibility alternatives||Reason|
|Complex plans and maps||None||Currently, it is not technically possible to offer fully accessible maps on a website.|
|PDF files from third parties||None||It is not the responsibility of SBB to make third-party content accessible.|
|Captcha||Log in with the SwissPass login. Or carry out process by post.||In the evaluation of captchas, the Google captcha used at SBB was the one that best met the accessibility requirements. SBB monitors the products on the market. As soon as an accessible captcha becomes available, SBB will evaluate the captcha again.|
|Tickets in PDF format||Display on SBB Mobile or on SBB.ch as a screen ticket or print out the PDF.||Disproportionately high level of effort required.|
Our aim is to ensure that SBB.ch can be used by everyone. If, despite our best efforts, you encounter accessibility issues when visiting SBB.ch, please report it using the SBB Contact Center Handicap contact form. We usually provide feedback within a maximum of three working days.
Last update 30 April 2023.