Accessibility on SBB.ch.

New technology makes it possible – accessible travel at SBB.ch. 

In March 2019, the “Access for all” foundation certified the accessibility of the SBB.ch website. This involved an independent team of accessibility specialists assessing whether our websites are accessible to all and if the standards for certification have been met. 

Declaration of conformity.

  • Barrierefreie Website Konformität WCAG 2 AA plus zertifiziert durch Zugang für alle.

Conformity with levels A and AA of the “Web Content Accessibility Guidelines, WCAG 2.0” has been established for the website on the basis of a defined spot check. The tests were conducted in a testing environment using representative, assisting technologies.

SBB.ch was developed on the basis of HTML, CSS and JavaScript, which in turn support barrier-free access to the website.

Exceptions.

Not all content on SBB.ch is accessible to all yet. This particularly affects older applications and documents that were created or programmed by external parties. These are marked accordingly and are not included in the certification. The following sections of the website are not currently accessible:

  • Business customers area
  • Leisure ideas finder
  • Goodwill gesture shop
  • Train & Hotel (international city breaks)
  • Touch timetable
  • Datatrans payment process on SBB.ch
  • Group travel calculator
  • Booking appointments for advice
  • International bargain price finder
  • Older or complex PDF files and files from third parties
  • Complex plans and maps
  • Snow’n’Rail 
Find out more about accessible travel with SBB

Further content

SBB Call Center Handicap.

Personenverkehr

Handicap

Spitalweg 19

3902 Brig-Glis

Tel. 0800 007 102Link opens in new window.

Toll-free in Switzerland

(from 6am to 10.30pm)

From abroad +41 800 007 102Link opens in new window.

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window., Google ChromeLink opens in new window., Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.