Accessibility on SBB.ch.

With just a few exceptions, SBB.ch complies with the Web Content Accessibility Guidelines (WCAG-2.0 at compliance level AA).

Certificate and communication.

  • Barrierefreie Website Konformität WCAG 2 AA plus zertifiziert durch Zugang für alle.
  • In 2019, SBB.ch received its certificate of conformity with WCAG-2.0 level AA+ from the ‘Access for all’ foundation. ‘Access for all’ is the competence centre and Swiss certification body for digital accessibility.
  • We use the Siteimprove tool to monitor the accessibility of SBB.ch’s more than 4,000 pages in accordance with WCAG 2.1. We continuously rectify any issues that arise.
  • SBB’s accessibility status is communicated annually in the SBB Sustainability Report.

Non-accessible content on SBB.ch.

Non-accessible or partially non-accessible content Accessibility alternatives Reason
Complex plans and maps None Currently, it is not technically possible to offer fully accessible maps on a website.
PDF files from third parties None It is not the responsibility of SBB to make third-party content accessible.
Captcha Log in with the SwissPass login. Or carry out process by post. In the evaluation of captchas, the Google captcha used at SBB was the one that best met the accessibility requirements. SBB monitors the products on the market. As soon as an accessible captcha becomes available, SBB will evaluate the captcha again.
Tickets in PDF format Display on SBB Mobile or on SBB.ch as a screen ticket or print out the PDF. Disproportionately high level of effort required.

Reporting issues.

Our aim is to ensure that SBB.ch can be used by everyone. If, despite our best efforts, you encounter accessibility issues when visiting SBB.ch, please report it using the SBB Contact Center Handicap contact form. We usually provide feedback within a maximum of three working days.

Go to the SBB Contact Center Handicap contact form
More about accessible travel with SBB

Last update 30 April 2023.

Further content

SBB Contact Center Handicap.

Personenverkehr

Handicap

Spitalweg 19

3902 Brig-Glis

Tel. 0800 007 102Link opens in new window.

Toll-free in Switzerland

(from 6am to 10.30pm)

From abroad +41 800 007 102Link opens in new window.

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window., Google ChromeLink opens in new window., Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.