Accessibility on SBB.ch.
New technology makes it possible – accessible travel at SBB.ch.
In March 2019, the “Access for all” foundation certified the accessibility of the SBB.ch website. This involved an independent team of accessibility specialists assessing whether our websites are accessible to all and if the standards for certification have been met.
Declaration of conformity.
Conformity with levels A and AA of the “Web Content Accessibility Guidelines, WCAG 2.0” has been established for the website on the basis of a defined spot check. The tests were conducted in a testing environment using representative, assisting technologies.
Not all content on SBB.ch is accessible to all yet. This particularly affects older applications and documents that were created or programmed by external parties. These are marked accordingly and are not included in the certification. The following sections of the website are not currently accessible:
- Business customers area
- Leisure ideas finder
- Additional timetable features
- SBB Change (currency exchange)
- Lost and found office
- Goodwill gesture shop
- Safety screens
- Train & Hotel (international city breaks)
- Touch timetable
- WhatsApp Broadcast
- Netmetrix surveys on the website
- Hotel booking
- Group travel calculator
- Various pages concerning luggage
- Booking appointments for advice
- International bargain price finder
- Older or complex PDF files and files from third parties
SBB Call Center Handicap.
SBB Call Center Handicap 0800 007 102Link opens in new window.
SBB Call Center Handicap opening hours have been modified in light of the coronavirus situation. You can contact the SBB Call Center Handicap every day by phone from 6a.m. to 9p.m. on 0800 007 102 or by sending an e-mail to firstname.lastname@example.org. This exceptional measure will be in force until at least 26 April. Further information is available at sbb.ch/en/handicap under “News”.