Submitting a loss report.

Have you lost something on the train or at the station? File a free loss report so we can start looking for your item. We’ll notify you as soon as we find something.

Submitting a loss report (for Switzerland).

Have you lost or left an item on the train or at the station? Read how to submit a loss report here.

Here’s how it works:

  1. Submit a loss report: Click here to submit a loss report
  2. Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
  3. Check the displayed suggestions for hits. If your item is already displayed, follow the instructions.
  4. If your item is found, we’ll let you know straight away. You will also receive another notification once the item is ready to be collected.
  5. Please be aware: you must pay a reclaim fee to collect your item. 
Click here to submit a loss report

Submitting an international loss report.

Have you lost or left an item on an international train? Here’s what to do.

Here’s how it works:

  1. Submit a loss report: Click here to submit a loss report
  2. Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
  3. Submit a loss report with the relevant partner railway:
  4. Please be aware: you must pay a reclaim fee to collect your item. 
Click here to submit a loss report

Tips for submitting a loss report.

Questions from the Community.

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    Lost My iPad at Interlakan Ost Station

    I forgot my iPad on Interlakan Ost Station Platform on 8th November 2018 between 5 pm to 6 pm. It is a Dark Gray Color ipad with Black color folding cover. it has all my academic and professional work along with the media files as well. I have already registered the report at SBB and DB website with loss record no. "K2018/157080" .  I will be grateful to you if you can help in tracing my iPad.My Email ID: ajayadas.ym@gmail.com, GSM :+968 98281544, +968 92111849. Looking forward to hearing from you,RegardsAjayadas

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