Submitting a loss report.

Have you lost something on the train or at the station? File a free loss report so we can match your item to you. Even if you are able to trace the location of your item, it’s important to file a loss report. We will notify you as soon as we have been able to match your item to you.

Submitting a loss report (for Switzerland).

Have you lost or left an item on the train or at the station? Read how to submit a loss report here.

Here’s how it works:

  1. Submit a loss report: Click here to submit a loss report
  2. Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
  3. Check the displayed suggestions for hits. If your item is already displayed, follow the instructions.
  4. If your item is found, we’ll let you know straight away. You will also receive another notification once the item is ready to be collected.
  5. Please be aware: you must pay a reclaim fee to collect your item. CHF 5 with GA Travelcard, CHF 10 with Half Fare Travelcard / annual season ticket, CHF 20 without travelcard.
Click here to submit a loss report

Submitting an international loss report.

Have you lost or left an item on an international train? Here’s what to do.

Here’s how it works:

  1. Submit a loss report: Click here to submit a loss report
  2. Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
  3. Submit a loss report with the relevant partner railway:
  4. Please be aware: you must pay a reclaim fee to collect your item. CHF 5 with GA Travelcard, CHF 10 with Half Fare Travelcard / annual season ticket, CHF 20 without travelcard.
Click here to submit a loss report

Tips for submitting a loss report.

Questions from the Community.

  • Link opens in new window.

    Author role: Neuer Autor

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    Changing lost item delivery option

    Hello,I recently lost a bag and my Italian friend created a lost report. I also created a loss report but they matched the bag with hers when it was thankfully found. She had initially  set it to deliver to the local station but I’ve returned home and we would like to change it to foreign delivery. 

    Unfortunately it won’t let us change the delivery option. Can I call customer support and change this? Thank you!

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