Submitting a loss report.

Have you lost something on the train or at the station? File a free loss report so we can start looking for your item. We’ll notify you as soon as we find something.

Submitting a loss report (for Switzerland).

Have you lost or left an item on the train or at the station? Read how to submit a loss report here.

Here’s how it works:

  1. Submit a loss report: Click here to submit a loss report
  2. Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
  3. Check the displayed suggestions for hits. If your item is already displayed, follow the instructions.
  4. If your item is found, we’ll let you know straight away. You will also receive another notification once the item is ready to be collected.
  5. Please be aware: you must pay a reclaim fee to collect your item. 

Submitting an international loss report.

Have you lost or left an item on an international train? Here’s what to do.

Here’s how it works:

  1. Submit a loss report: Click here to submit a loss report
  2. Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
  3. Check the displayed suggestions for hits. If your item is already displayed, follow the instructions. 
  4. If your item is found, we’ll let you know straight away. You will also receive another notification once the item is ready to be collected.
  5. Please be aware: you must pay a reclaim fee to collect your item. 
  6. Submit a loss report with the relevant partner railway:

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  • Report an item lost.

    Submit an online loss report and we will notify you as soon as we find something.

    Go to the form

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