Submitting a loss report.
Have you lost something on the train or at the station? File a free loss report so we can start looking for your item. We’ll notify you as soon as we find something.
Submitting a loss report (for Switzerland).
Have you lost or left an item on the train or at the station? Read how to submit a loss report here.
Here’s how it works:
- Submit a loss report: Click here to submit a loss report
- Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
- Check the displayed suggestions for hits. If your item is already displayed, follow the instructions.
- If your item is found, we’ll let you know straight away. You will also receive another notification once the item is ready to be collected.
- Please be aware: you must pay a reclaim fee to collect your item.
Submitting an international loss report.
Have you lost or left an item on an international train? Here’s what to do.
Here’s how it works:
- Submit a loss report: Click here to submit a loss report
- Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
- Submit a loss report with the relevant partner railway:
- Please be aware: you must pay a reclaim fee to collect your item.
Tips for submitting a loss report.
Questions from the Community.
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