Questions and answers about the SBB Lost and Found Service.

Have you lost something on the train or at the station? Here you can find all the answers to frequently asked questions about the SBB Lost and Found Service – SBB’s Lost and Found Office.

Tip: Have you lost an item at a staffed station? Or on an SBB train with passenger attendants, which will still be travelling for at least another 30 minutes? Then we recommend making an express search request (cost: CHF 75 including return fee).

You will be notified of the search status by e-mail or SMS within four hours – or as soon as your item is ready for collection.

More information about express search requests

Other customers are asking these questions.

  • Published: 17.09.2025 08:50

    PERDA DE MALA

    Bom dia, gostaria de saber o seguinte, estou a passeio no norte da Italia e a zona de Lugano, acabei por esquecer minha mochila na parte de cima do trem onde de costuma deixar as malas e sai apenas com minha bolsa grande deixando essa para tras. Isso ja faz mais de uma semana e ainda nao encontraram, como posso resolver a situacao uma vez que vou voltar a Portugal, vi que o servico de envio nao deixava fazer a entrega no meu endereco, nao sei o porque, sera que ainda encontram minha bolsa, ela foi esquecida entre Chiasso e Locarno, mochila da Nike grande e cinza.

  • Published: 09.08.2025 09:28

    Lost Passport on train

    Title: Urgent – Lost Passport on ICE 376 (Interlaken → Spiez) Post:
    Lost my Indian passport on 08 Aug 2025, between 14:59–15:23, on ICE 376 from Interlaken Ost to Spiez.
    Black “Da Milano” passport cover, inside brown-black backpack with iPad Pro, AirPods.
    Police report filed (Zermatt, VS 832534-311640). We have urgent non-refundable international travel from 11 Aug.
    Any advice on speeding up Lost & Found, checking train cleaning times, or contacting DB from Switzerland? Thanks in advance.

  • Published: 17.07.2025 15:05

    Loss report - can you help?

    Hi, one week ago I left my “Rucksacke” at the Luzern station. Until now no related finds in my loss report. https://lostandfound.sbb.ch/home/sbb/SBB/app/lossrecords/K2025_125073?accessToken=QCCTL3WSZNDTDWJE4KEKNJVNHH6UTCZDXFIPMK5A2BHQFXKV4CNNQK2LEX3V7JEH&culture=enLink opens in new window. I cannot reach the 0041848 446 688 from the Netherlands, telephone number is out of order message I do get. Can you help me by contacting the Luzern station to send back my bag?

Go to the Community Link opens in new window.

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    From abroad: +41 848 44 66 88

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