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• JURACYJR

  Published: 17.09.2025 08:50

  PERDA DE MALA

  Bom dia, gostaria de saber o seguinte, estou a passeio no norte da Italia e a zona de Lugano, acabei por esquecer minha mochila na parte de cima do trem onde de costuma deixar as malas e sai apenas com minha bolsa grande deixando essa para tras. Isso ja faz mais de uma semana e ainda nao encontraram, como posso resolver a situacao uma vez que vou voltar a Portugal, vi que o servico de envio nao deixava fazer a entrega no meu endereco, nao sei o porque, sera que ainda encontram minha bolsa, ela foi esquecida entre Chiasso e Locarno, mochila da Nike grande e cinza.

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  JURACYJR

  Published: 17.09.2025 12:42

  Hello JURACYJRLink opens in new window. Thanks. This platform is run by volunteer travel experts, not by the SBB Customer Service. We do reply in our spare time. Nobody is willing to make the extra effort to translate a message. If you want help, then please make it easy for us. And, people are definitely more willing to help if you are polite, that includes using a language that is supported here. It is not out faulr that you have lost your baggage, but we will help, though. That said: It is not obvious from your message whether you have done a lost property report or not. The baggage, once found, can be shipped to Porrugal using a courrier service. This is not an inexpensive undertake, the expenses are to be covered by you. It is also not obvious what train it was. Was it a Swiss train, a TILO train, or a Trenitalia train? Please report your loss with SBB as well as with Trenitalia. https://www.sbb.ch/en/help-and-contact/lost-found-office/submit-loss-report.html It can take up to three weeks to hear some news. Kind regards,
  Roland

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• ChristianK

  Published: 10.09.2025 12:09

  Lost beige jacket with keys in IC 1 to Geneva at 10:32 (arrival at 13:25)

  Dear all, I lost my beige coat today 10.09. in train IC 1 from Zürich to Geneva, leaving Zürich at 10:32 and arriving in Geneva at 13:25 in second class downstairs. Since it has my keys inside I’d be eager to get it back. Am I lucky and somebody found it? Thanks
  Christian

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  ChristianK

  Published: 10.09.2025 13:38

  Hello ChristianKLink opens in new window. This is not the Lost & Found service. Please report your loss using this form: https://lostandfound.sbb.ch/home/sbb/SBB/app?Culturename=enLink opens in new window. Kind regards,
  Roland

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• Quootoazo66

  Published: 09.08.2025 09:28

  Lost Passport on train

  Title: Urgent – Lost Passport on ICE 376 (Interlaken → Spiez) Post:
  Lost my Indian passport on 08 Aug 2025, between 14:59–15:23, on ICE 376 from Interlaken Ost to Spiez.
  Black “Da Milano” passport cover, inside brown-black backpack with iPad Pro, AirPods.
  Police report filed (Zermatt, VS 832534-311640). We have urgent non-refundable international travel from 11 Aug.
  Any advice on speeding up Lost & Found, checking train cleaning times, or contacting DB from Switzerland? Thanks in advance.

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  Chiara_S

  Published: 09.08.2025 09:47

  Hello Quootoazo66Link opens in new window. You should ask your embassy or consulate to obtain an emergency pass to continue your travel. I think that you have no chance of getting your belongings back in two days, it can take up to three weeks. You can see here how to submit a loss report, don’t forget to inform also the Deutsche Bahn: https://www.sbb.ch/en/help-and-contact/lost-found-office/submit-loss-report.html Kind regards
  Danhiel

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