Questions and answers about the SBB Lost and Found Service.

Have you lost something on the train or at the station? Here you can find all the answers to frequently asked questions about the SBB Lost and Found Service – SBB’s Lost and Found Office.

Questions from the Community.

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    Lost devices in the train

    Hello, I lost my iPhone on the train in Sion (direction from Brig to Geneva airport) on Sat 16th April, leaving at 14:26 from Brig and arriving at 16:59 in Geneva airport. I also filled out the form for the lost devices (ref No. K2022/052046). I think the phone was slipped under the seat handle on the window side, and even if the security/cleaning guys have checked the wagon, it is not accessible to be easily found.  

    I asked the reception in Sion Gare, and also called the Geneva airport Gare but the answer was not really satisfying. I remembered well where I was sitting, and I think they could easily track where was the next destination of that train. But the only thing they replied was to fill the form and to wait!!I just need to know the train number and to know where will go this train today then I myself will go there to find my device. I kindly ask you to help me with my request. Thanks for your consideration. Bests, 

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    Update on my lost item - K2021/065863, dated 07/07/2021

    Hello ,     I lost my medical instrument (CPAP machine , which supplies oxygen during my sleep) on the train from  Zermatt to Visp ( 11:37 AM) on 7.7.21 .  I have already reported it on the lost and found of SBB website (K2021/065863, dated 07/07/2021) , however I could not get any update so far on the item above. As for the last few days, I could not sleep with the machine, I am already feeling exhausted and tired. Its a medical risk for me to continue without sleeping aid , as I have sleep apnea. I am seeking your urgent help on this matter. Is it possible to send someone to search the train (2nd class compartments)  to look for a black bag ( size of a small laptop bag)  having a cpap machine , power adapter , face mask and tube inside. I will be grateful to you, if you help me in this regard. It  will save my life, time and money.  Please help. 

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    Lost backpack

    I lost my black backpack on the last train from Brig to Lausanne on Wednesday the 7th of October (20:57 from Brig, 22:39 arrived in Lausanne).I have already filed a report through SBB Lost and Found but I have not received any updates yet. My reference number is K2020/108654.Could you please advice me on what I can do or whether you have found something that matches the description on record. The bag is extremely important to me as it contained, among others, all my important documents (IDs, Driving's license), credit card and my house key.I have been waiting for an update and I checked on Thursday and Friday morning at Lausanne station with no luck.Thank you.

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