Questions and answers about the SBB Lost and Found Service.

Have you lost something on the train or at the station? Here you can find all the answers to frequently asked questions about the SBB Lost and Found Service – SBB’s Lost and Found Office.

Tip: Have you lost an item at a staffed station? Or on an SBB train with passenger attendants, which will still be travelling for at least another 30 minutes? Then we recommend making an express search request (cost: CHF 75 including return fee).

You will be notified of the search status by e-mail or SMS within four hours – or as soon as your item is ready for collection.

More information about express search requests

Other customers are asking these questions.

  • Published: 17.09.2025 08:50

    PERDA DE MALA

    Bom dia, gostaria de saber o seguinte, estou a passeio no norte da Italia e a zona de Lugano, acabei por esquecer minha mochila na parte de cima do trem onde de costuma deixar as malas e sai apenas com minha bolsa grande deixando essa para tras. Isso ja faz mais de uma semana e ainda nao encontraram, como posso resolver a situacao uma vez que vou voltar a Portugal, vi que o servico de envio nao deixava fazer a entrega no meu endereco, nao sei o porque, sera que ainda encontram minha bolsa, ela foi esquecida entre Chiasso e Locarno, mochila da Nike grande e cinza.

  • Published: 10.09.2025 12:09

    Lost beige jacket with keys in IC 1 to Geneva at 10:32 (arrival at 13:25)

    Dear all, I lost my beige coat today 10.09. in train IC 1 from Zürich to Geneva, leaving Zürich at 10:32 and arriving in Geneva at 13:25 in second class downstairs. Since it has my keys inside I’d be eager to get it back. Am I lucky and somebody found it? Thanks
    Christian

  • Published: 09.08.2025 09:28

    Lost Passport on train

    Title: Urgent – Lost Passport on ICE 376 (Interlaken → Spiez) Post:
    Lost my Indian passport on 08 Aug 2025, between 14:59–15:23, on ICE 376 from Interlaken Ost to Spiez.
    Black “Da Milano” passport cover, inside brown-black backpack with iPad Pro, AirPods.
    Police report filed (Zermatt, VS 832534-311640). We have urgent non-refundable international travel from 11 Aug.
    Any advice on speeding up Lost & Found, checking train cleaning times, or contacting DB from Switzerland? Thanks in advance.

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