Questions and answers about the SBB Lost and Found Service.

Have you lost something on the train or at the station? Here you can find all the answers to frequently asked questions about the SBB Lost and Found Service – SBB’s Lost and Found Office.

Questions from the Community.

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    Author role: Neuer Autor

    Published: vor 2 Wochen

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    Lost passport

    Hi, I lost a black color bum bag while traveling to Basel SBB on Saturday 16th September, 2023. I have also filed a lost and found item report on Saturday only but haven't heard back from you. Can you please help, it is really important as it contained my passport?

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    Author role: Neuer Autor

    Published: vor 3 Wochen

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    Changing lost item delivery option

    Hello,I recently lost a bag and my Italian friend created a lost report. I also created a loss report but they matched the bag with hers when it was thankfully found. She had initially  set it to deliver to the local station but I’ve returned home and we would like to change it to foreign delivery. 

    Unfortunately it won’t let us change the delivery option. Can I call customer support and change this? Thank you!

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