SBB Mobile.

You will find answers to the most frequently asked questions about SBB Mobile here.

Please leave the time setting on your smartphone set to ‘automatic’. Manual settings with different times can lead to restrictions when using SBB Mobile.

Buying international tickets.

Timetable functions – the ‘Plan’ tab.

Buying tickets – the ‘Plan’ tab.

Coupon codes.

Your travel companion – the ‘Trips’ tab.

Automatic ticketing – the ‘EasyRide’ tab.

Validity, ticket inspection and refunds – the ‘Tickets and Travelcards’ tab.

Login, payment methods, travel companions and other settings – the ‘Profile’ tab.

Compatibility.

Data security and authorisations.

Half Fare Travelcard PLUS.

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Other customers are asking these questions.

  • How to reserve seats for ICE trains

    We have just bought tickets from Basel to Cologne and are very certain that the train offers reservation seats as the train is ICE. However, during check out, the app removed our selection for seats and now we are left without any seat reservations. May I know how do we add seat reservations without having to purchase another set of tickets? We have tried to unselect the ticket and only select the seat reservation on both the SBB website and mobile app to no avail. The seats are likely out for selection as well since we are able to get another ticket to Amsterdam on a later date with seats reservation. Anyone has any idea on how to just purchase the seats? Thank you!

  • SBB app and Junior Travel card

    I was planning a trip with my daughter with the SBB app. She has a Junior Travelcard and it is declared as a co-passenger with the Junior Travel card. But when buying the tickets it seems that I still need to pay for her ticket. If I do the same in the website, the Junior Travelcard is taken into account and the amount for her ticket is 0. Is anybody else having this issue?

  • Can I add the free family card for my child

    My half fare card is a yearly pass (190CHF) , not the monthly half fare card(150CHF) designed for tourists. Can I add a child the family pass for free?

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  • Any other questions or ideas?

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    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7)

    From abroad: +41 848 44 66 88

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  • Personal consultation.

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