Help with the SBB Preview app.

Here you will find answers to the most frequently asked questions about the SBB Preview app.

Important: The SBB Preview app is the preview version of the SBB Mobile app. We use SBB Preview to test new and innovative functions and features which we would like to include in the SBB Mobile app in the future. 

The new navigation bar is the core of the app and has six different areas (called ‘tabs’ from now on): ‘Plan’, ‘Trips’, ‘EasyRide’, ‘Tickets & Travelcards’, ‘Shop & Services’ and ‘Profile’. 

Timetable functions – the ‘Plan’ tab.

Buying tickets – the ‘Plan’ tab.


Unfortunately promotional codes cannot be redeemed in the current version of SBB Preview.

Your travel companion – the ‘Trips’ tab.

On Board Information.

Automatic ticketing – the ‘EasyRide’ tab.

Validity, ticket inspection and refunds – the ‘Tickets and Travelcards’ tab.

Login, payment methods, travel companions and other settings – the ‘Profile’ tab.


Data security and authorisations.


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Want to get in touch with us?

  • Do you still have questions?

    Do you have a question about the SBB Mobile app? Fill in the online form and we’ll get back to you as soon as possible.

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  • SBB Contact Center.

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7, sometimes you may be required to wait)

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  • SBB Community.

    Take advantage of the SBB Community’s expert knowledge to help you answer your queries and concerns about SBB and rail travel.

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