Questions and answers about the timetable.

Here you will find the most common questions and answers about SBB’s online timetable: information on train formation, delays, timetable calculations and icons in the timetable.

General.

Delays, construction works and incidents.

Timetable calculations.

Information status of the timetable.

Information shown, icons and accessibility (“barrier-free”).

Timetable embedding.

Printed timetables.

Other customers are asking these questions.

  • The train I booked has been rerouted

    I booked a train via SBB for April 19th from Interlaken East Station to Florence. The details of the reservation are shown below:
    Link opens in new window.Image: https://static.community.sbb.ch/2026-04-11/1775921617-694265-img-8405.jpgLink opens in new window. After booking, I recently checked again and noticed the route has changed. It seems the change was made due to construction. I haven’t received any notification via email or in my booking history, so I’m not sure if the change is correct… I’m quite confused. Even when I go to the ticket page, it still shows the route from before the change. The screenshot shows the route I found by searching on SBB for the same departure time.
    Link opens in new window.Image: https://static.community.sbb.ch/2026-04-11/1775921677-625961-img-8406.jpgLink opens in new window. There is also an 8-minute transfer time. Will there be any issues traveling on the changed route? Since the ticket page I booked shows the route from before the change, is there no need to rebook or modify it? I’ve heard that delays occur quite often, and given the 8-minute transfer… if the train gets delayed during the transfer, would the station allow me to switch to a different train if I inquire?

  • Direct buses between Martigny and Milan

    Hi,
    We’re going to travel from Martigny to Milan on July 21, 2026.
    I’ve seen here (https://www.sbb.ch/en/travel-information/rail-traffic-information/timetable-changes-europe/timetable-change-simplon.html) that are two options:
    1) going the “usual” way, but with a bus doing the part between Iselle and Domodossola, or
    2) take a direct bus from Martigny to Milan.
    The webpage above mentions a Martigny departure at 09:10 and another at 11:10 (and another at 17:20).
    Evidently, a reservation is required, and the page says to “get tickets on SBB.ch”, but I can’t find this option, on thee website or in the mobile app.
    I’m here : https://www.sbb.ch/en?stops=Martigny_I8501500~Milano+Centrale_I8301700&day=2026-07-21&time=05_00&moment=dep&reduction=none
    I see some options that go through Iselle and Domodossola, but no direct buses. Am I not looking at the correct place, or maybe I have not selected the correct options..?
    Thank you.

  • Refund to my visa - but its the wrong number

    I am trying to get a refund on tickets bought online, logged in. When i get to the refund screen it shows that the refund will be applied to a visa card number that isn’t mine. I know the payment went thru on my card as it showed up on my visa statement. So why is it showing a completely different number that the credit will be applied to?

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