Compensation for delays.

On this page, we answer the question of what compensation you are entitled to in the event of a delay in Switzerland and Europe. Passenger rights provide the legal foundations for this.

Delays in Switzerland: national passenger rights.

Delays when travelling to Europe: international passenger rights.

Questions from the Community.

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    Author role: Neues Mitglied


    Compensation Form Error

    Hi SBB team,I am highly disappointed with the refund service of SBB for an international travel ticket bought at Adliswil ticket counter for Germany (Schweinfurt) where the IC 283 train got cancelled last minute which was my connecting train from Stuttgart to Zurich HB. I had to wait at the station for 1 hour and further got delayed to reach back home. The same situation happened while traveling from Adliswil Bahnof to Schweinfurt and I missed my connecting train due to a delay of the RE train. It was very frustrating to have this kind of experience and there is hardly any remorse from the DB team and SBB team even after visiting your main office and waiting in the queue to make a complaint. The worst part is that you have provided me with a link in your mail to claim compensation which is not working and has an error "Page Not Found' being displayed.I further tried to log in with my swiss ID to fill the online compensation form and conveniently your link throws an error for international passenger rights.PLS suggest the next steps to claim the compensation for delay and distress this situation has caused to me. I look for the prompt support and response from SBB to make my complaint heard and answered. Awaiting your response.   

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    Author role: Neuer Autor


    Travel compensation of swiss travel pass

    I was having a train ride from Bern to Luzern on the day of 19 Feb 2022.
    I got on the direct train (IC15) at 16:00, and supposed to be arrival on 17:01.
    Due to an interruption on the track, I was stopped at Dagmersellen and need to make a detour back to Olten and circle around through Lenzburg and Rotkreuz to Luzern and took me at last arrive Luzern at 18:45.

    My questions are:

    (1) Can I get compensation too as an international tourist if I have a Swiss Travel Pass?
    (2) I don't have a IBAN number for the compensation (as my country are using SWIFT codes). Can I use my friend's account to get the compensation?

    Please assist me and help. Thank you veyr much.

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    Author role: Neuer Autor


    E-mail address for compensation for delayed train in Europe

    To which email address should I send my compensation request form for (international) delayed trains?


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