Compensation application for delays on international journeys.

Did you purchase an international ticket for a journey to Europe from SBB? And are you entitled to compensation due to a delay? Then complete the form and send it to us.

Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), available every day from 5am to midnight.

Form steps

Search for and select the connection in the timetable.

Use the timetable to search for your delayed connection. Click on the connection and then on ‘Apply for compensation’. This will start the refund process.

Search for connection

Can’t find the connection?

If you can no longer find the delayed connection in the timetable, you can also enter it manually.

Enter connection manually.

Change connection

Did you experience a delay on a journey with TGV Lyria?

Travel interruption.

If, due to a delay or cancellation, your journey can no longer fulfil its purpose and you therefore wish to receive a refund, please contact the company from which you purchased your ticket or complete the claim form: www.sbb.ch/en/claim-form
How many minutes later than planned did you arrive at your destination?

Upload ticket and reservation.

Upload a scan or a photograph of your ticket. If you have a ticket printed on security paper (ticket issued at a counter), please upload a scan/photograph of both the front and back of the ticket. If you incurred additional costs for a taxi or hotel as a result of the delay, you can also attach a scan or photograph of the reservation/bill.
Select file
How many minutes later than planned did you arrive at your destination?

Upload ticket and reservation.

Upload a scan or a photograph of your ticket. If you have a ticket printed on security paper (ticket issued at a counter), please upload a scan/photograph of both the front and back of the ticket. If you incurred additional costs for a taxi or hotel as a result of the delay, you can also attach a scan or photograph of the reservation/bill.
Select file
My contact details.
Title

Information for the bank transfer.

Your compensation will be transferred to a bank account. To do this, all we need is the IBAN. If the account is held in the name of a person other than the one specified under ‘My contact details’, we also require the contact details of the other person.
Contact details of the other person for the bank transfer.
Title

Further content