Compensation application for delays on international journeys.

Did you purchase an international ticket for a journey to Europe from SBB? And are you entitled to compensation due to a delay? Then complete the form and send it to us.

Form steps

Did you experience a delay on a journey with TGV Lyria?

How many minutes later than planned did you arrive at your destination?

How many minutes later than planned did you arrive at your destination?

Information about your journey.

You can submit your claim for compensation up to 90 days after your journey.

Upload ticket and reservation.

Upload a scan or a photograph of your ticket. If you have a ticket printed on security paper (ticket issued at a counter), please upload a scan/photograph of both the front and back of the ticket. If you incurred additional costs for a taxi or hotel as a result of the delay, you can also attach a scan or photograph of the reservation/bill.
Select file

Information about your journey.

You can submit your claim for compensation up to 90 days after your journey.

Upload ticket and reservation.

Upload a scan or a photograph of your ticket. If you have a ticket printed on security paper (ticket issued at a counter), please upload a scan/photograph of both the front and back of the ticket. If you incurred additional costs for a taxi or hotel as a result of the delay, you can also attach a scan or photograph of the reservation/bill.
Select file

Information about your journey.

You can submit your claim for compensation up to 90 days after your journey.

Upload ticket and reservation.

Upload a scan or a photograph of your ticket. If you have a ticket printed on security paper (ticket issued at a counter), please upload a scan/photograph of both the front and back of the ticket. If you incurred additional costs for a taxi or hotel as a result of the delay, you can also attach a scan or photograph of the reservation/bill.
Select file

Information about your journey.

You can submit your claim for compensation up to 90 days after your journey.

Upload ticket and reservation.

Upload a scan or a photograph of your ticket. If you have a ticket printed on security paper (ticket issued at a counter), please upload a scan/photograph of both the front and back of the ticket. If you incurred additional costs for a taxi or hotel as a result of the delay, you can also attach a scan or photograph of the reservation/bill.
Select file
My contact details.
Title

Information for the bank transfer.

Your compensation will be transferred to a Swiss bank account. To do this, all we need is the IBAN. If the account is held in the name of a person other than the one specified under ‘My contact details’, we also require the contact details of the other person.
Contact details of the other person for the bank transfer.
Title

Further content

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