Help with your SwissPass.

On this page, you can find out how to get the SwissPass card, what travelcards are held on it, what you have to do if you lose the card and much more besides. 

Order a replacement SwissPass card.

Has your SwissPass card been lost, damaged or stolen? You can order a SwissPass replacement card for CHF 30 online at SBB.ch, via the SBB Contact Center or at a staffed public transport point of sale.

How can I order a replacement SwissPass card online?

Here’s how it works:

  1. Open the link Order SwissPass replacement card.
  2. Select the person you would like to order the replacement card for.
  3. Check the address details.
  4. Select the payment method for paying the CHF 30 fee.
  5. You will receive your new SwissPass card by post.
Order a SwissPass replacement card

The SwissPass explained in simple terms.

Questions about the new SwissPass card.

Other customers are asking these questions.

  • Jungfraujoch with SwissPass... and different routes!

    Hi, I’m hoping to go up Jungfrujoch on 7th July and have researched the avilable routes, prices, etc… but I have questions about buying the tickets please. 1) - How do I specify that I have a 3-day Swiss Rail Pass so that I get the 25% discount when buying the ticket? I see options for Full Fare, Half Fare, GA 1st class, GA 2nd class… but that’s it! Am I missing something? 2) - The reason I want to use SBB rather than the official Jungfraujocj website (https://www.jungfrau.chLink opens in new window.) is that I want to go up via the gondola and then come down via the train to Lauterbrunnen - to get two different experiences. The “official” website only lets you go up/down using the same route. IF there is a way to apply the discount on SBB (so that I can use this website) then I’m guessing I’d need to purchase the up and the down as two separate tickets? Thanks,
    Darren

  • ZVV Zone travelcard plus Easyride

    I have a ZVV local zone travelcard, this is loaded onto my swisspass and SBB app, this means that when I use easyride, the price is calculated after the benefit of the local travelcard is deducted. All so far so good.
    My question is, if I make a small local journey (Zurich city centre tram) which is fully covered by the travelcard, do I still need to swipe in using Easyride (for nil cost) or is the fact that I own the travelcard enough? I dont want to risk getting it wrong in case of a control…!
    Thank you.

  • Jungfraujoch - Top of Europe

    Good Night, I am from Brazil and I want to go to Jungfraujoch in May starting the trip at Interlaken Ost.
    I have seen that I have to make a seat reservation to travel from Kleine Sheiddeg to Jungfraujoch(that is new).
    I will buy the 15 day Swiss Travel Pass Flex. It is not clear to me if it is better to use the Swiss Travel Pass in this day to go to Junhfraujoch or if it is better to buy all the tickets separately. Do you guys have any tip to give me? Is this path correct in order to get there? Interlaken Ost–>Grindelwald, Bahnhof –> Kleine Scheidegg –> Jungfraujoch. Thank very much,
    Rodrigo

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