Other customers are asking these questions.

• Woosueloas50

  Published: 05.08.2025 16:31

  Birthdates don't match on My Account Page and Personal Details page

  My birthdate on the My Account page is correct. My birthdate on the Personal Details page is incorrect. This caused a problem last year. How do I get this corrected?

  Show answer

  RomanoS

  Published: 05.08.2025 19:45

  Hello Woosueloas50Link opens in new window. Then do a purchase attempt and change the date of birth using the pen icon that is display above the product. Similar to what I described here:
  https://community.sbb.ch/d/26418-how-can-i-save-the-info-of-swiss-half-fare-cardLink opens in new window. Let us know, if it works. Btw, we are all volunteers answering here… Kind regards,
  Roland Kind regards,
  Roland

  View post in the Community Link opens in new window.

• berfin.​bgtrhn

  Published: 29.06.2025 06:56

  1-Month GA Travelcard for Internship

  Dear SBB Team, My name is Berfin. I am 23 years old and I will be doing a 3-month internship at EPFL University. I would like to purchase the 1-month GA Travelcard for young people (under 25) to use during my stay in Switzerland. Could you please let me know: Is it possible to purchase this travelcard directly at an SBB office?
  If so, would it be enough to bring a passport photo and my ID? Thank you in advance for your help! Best regards,
  Berfin Bağatarhan

  Show answer

  Chiara_S

  Published: 29.06.2025 07:08

  Hello berfin.​bgtrhnLink opens in new window. The answers are YES and YES. You must also communicate a postal address to receive the SwissPass card. Don’t forget to give the name of your landlord if you own name is not on the letterbox. https://www.sbb.ch/en/help-and-contact/products-services/travelcards/ga-and-half-fare-travelcard/1-month-ga-travelcard.html Kind regards
  Danhiel

  View post in the Community Link opens in new window.

• gsb

  Published: 17.06.2025 21:44

  Friends Day Pass for Youth

  I recently purchased this day pass for my three children. While it appears to be valid on cable cars (according to the SBB website), they were refused access from Verbier Telecabine to Le Chable. The man at the turnstile (apparently the car operator, not a ticket agent) told us that each passenger needs their own QR code. This pass, however, has one QR code for all passengers. They tried scanning the QR a second time for the second youth, but the turnstile did not open. We want to buy this pass again but are concerned about being denied access at a cable car entry. Any thoughts?
  Thanks.

  Show answer

  LaraL

  Published: 18.06.2025 02:13

  Hello gsbLink opens in new window. Welcome to the SBB Community. The FDP for Youth indeed consists of one QR code only, valid for all group members. The code holds the information about the person having purchased the pass. It is sufficient to show this single code. In addition, each member must have their physical ID card or SwissPass card with them. For cable cars and gondolas where one has to pass a turnstile, normally, FDP for Youth users must go to the ticket window in order to validate the ticket and ‘exchange’ it for free ride tickets. This is the same for Junior Card holders, for example. The same code cannot be used multiple times. Please address the feedback directly to the cable car operator so they can train their staff accordingly. Kind regards,
  Roland

  View post in the Community Link opens in new window.

Go to the Community Link opens in new window.