General questions on logins.

Here you can find answers to general questions on logging in to online purchase on, in the SBB Mobile app or on And to questions on your e-mail address for the SwissPass login.

General questions on logging in.

Questions regarding e-mail addresses.

Questions about passwords.

Questions on logging in to the SBB Mobile / Preview app.

Questions from the Community.

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    Author role: Neues Mitglied


    Unable to use phone call to ask for refund

    Hello, I am traveling through Europe and I'm using a data-only cell phone plan. I am unable to contact the help center for assistance with refunds. Is there an email address I can use for contact?I accidentally purchased a supersaver ticket on a guest account for the wrong day. I immediately purchased the correct ticket using a logged-in account. Is it possible to get a refund for the incorrect purchase? Thank you for the help, and sorry about the inconvenience.Alex Hoffman

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    Author role: Neuer Autor


    Using a SwissPass login account to manage travel transactions as a tourist.

    I have created a SwissPass login account to use in managing my travel for myself and my travel partner. Since I am a tourist, I assume this is referred to as a 'user' account on (see related post by @RomanoSLink opens in new window. ). In the following link, it explains how to purchase Swiss Travel Systems offers (including the Swiss Half Fare Card) for tourists: will be purchasing for each of us (while signed onto my account), Swiss Half Fare Card and tickets (train, boat, mountain excursion, etc).Questions/confirmations that I have are:Is there any reason why my travel partner and I would want separate 'user' accounts?Our Swiss Half Fare Cards and all tickets will show in the‘Tickets & SwissPass’ tile on my 'user' account? Depending on if a ticket is refundable and I decide to cancel it, can I do this via the SBB mobile app or being signed onto the site? And will the refund go back to my credit payment method (credit card)? Any exchanges can also be done this way via the app or site?In the instructions on the web site referenced above, it says to store manually in my account settings our Swiss Half Fare Cards as Half-Fare travelcards (1/2) , which is for Swiss citizens. I assume it does not matter since the half fare policy is the same in both cases?Thanks for your help in confirming my understanding of these items.      

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    Author role: Neues Mitglied


    How can I get a receipt for my tickets?

    Hello, I booked two tickets online and then displayed these using my mobile. I now need the receipt, but the online tickets have "dissappeared".  Please let me know (i) why don't you just email a receipt to your customers when they book tickets, and make their lives easier and (ii) how I can get my receipts. I do not have an SBB account.  


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