You can view all invoices and receipts for travelcards stored on your SwissPass at swisspass.ch in your customer account. Please be aware of the distinction between the contracting party and the passenger.

Go to your invoice overviewLink opens in new window.
Go to the distinction between the contracting party and the passenger

We will send you the invoice for your GA or Half Fare Travelcard’s next validity period by e-mail or post two months before the annual automatic renewal. For a GA Travelcard with monthly invoicing, you will receive the invoice every month.

You also have the option of receiving your invoices by e-bill. Here’s how it works:

We will send the e-bill to the invoice mailbox of your e-banking account. This means that you do not need to scan in the payment slip but can simply check the invoice and approve the payment with a few clicks. To receive e-bills, log into the e-banking platform provided by your financial institution and register with SBB under the E-bill/biller menu option.

Please note: If you pay by e-bill, we will not send any further billing information by post or e-mail. We recommend that you subscribe to the reminder service on swisspass.ch. Then you will be reminded of the possible cancellation date for your travelcard by e-mail or text message in good time.

You can choose how you would like to pay your travelcard invoices from several different options. You can find an overview of your options at swisspass.ch:

Overview for payment of subsequent invoices (in the case of automatic travelcard renewal)Link opens in new window.
Overview for payment for a new travelcardLink opens in new window.

If an invoice is more than 15 days overdue, we send a final reminder with a fee. Invoices are sent automatically. You can find an overview of your current invoice status at swisspass.ch.

The purpose of charging a reminder fee is to cover the additional expense involved. You took note of this when confirming the GTC. The reminder fee is therefore justified.

Your GA Travelcard/Half Fare Travelcard has been cancelled due to outstanding payments. Please notify the collection agency about your query using the form mentioned in the debt collection notification. Please note: we are unable to provide you with any further information at the ticket counter or via the SBB Contact Center from this point in time.