Receipts and invoices for your tickets.

Do you need a receipt or VAT receipt for a ticket you purchased? Here’s how to do it.

Can I have a receipt issued for tickets purchased online?

For tickets purchased online, the ticket itself acts as your sales receipt. No separate receipt is available for private customers. If your company would like to receive VAT statements for its business trips, we recommend SBB Businesstravel, our corporate customer portal.

Where can I get a receipt for the tickets I purchased?

Here’s how it works:

  1. Sign in at SBB.ch with your SwissPass login.
  2. Go to your orders. 
  3. Choose the time period for which you wish to view tickets you purchased. You can choose to sort either by travel date or order date.
  4. Click on “Search orders”.
  5. Your tickets will be shown for the time period chosen.
  6. Click on “Print tickets” to view, save or print the receipt.
Go to your orders

Where can I find a receipt for my GA Travelcard or Half Fare Travelcard?

Here’s how it works:

  1. You can find the invoices for your travelcards on swisspass.ch. Sign in with your login details on swisspass.ch.
  2. Choose the “Invoices” menu to view a list with all your invoices.
  3. For more details, you can select individual invoices.
  4. You can retrieve invoices from the past two years by clicking on “Download account statements”.
  5. Our invoices are VAT compliant and can be used for tax returns, expenses claims or confirmations of purchase.
Go to your invoices Link opens in new window.

Questions from the Community.

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    Author role: Neues Mitglied

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    Ask for receipt

    Can you send me the receipt for the following order: (SBB Admin: personal data deleted. Reason: SBB Community is a public forum)

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    Author role: Neues Mitglied

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    Swiss pass card was disappeared on the app

    After I changed my account password, a few mins later my Swiss travel pass card was disappeared.. is this a temporary network problem? I’m anxious because my journey is about to started. Is there any other way to add this ticket to my account? I keep the receipt sent to my email. Will I still be charged if it still doesn’t show up in the following days when it’s get valid?

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    Author role: Neuer Autor

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    Train ticket purchase not visible on bank statement, possibly refunded

    Hi!I purchased 3x train tickets from Geneva to Florence online last week for the 6th of August 2023. After purchasing I received a notification from my bank confirming purchase and the money was deducted, I also received an emailed receipt of confirmation of payment and the tickets. However, the purchase is no longer visible on my bank account history and an amount similar to which I paid has reappeared in my bank with no attached details. Is it possible that there has been a cancellation of the train I booked and the amount has been revoked from my account or refunded and I just haven't received an email from SBB to inform me?Have tried to contact by phone to find out but unable to get through, is there an email contact that is available for further help? Thank you in advance.

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