Receipts, documentation and invoices for the tax return.

Do you need documentation, a receipt or a VAT receipt for a ticket or travelcard that you purchased? Here’s how to do it.

Where can I get a receipt / documentation for tickets or Point-to-Point / Regional Travelcards which I bought online?

Here’s how it works:

  1. Sign in at SBB.ch with your SwissPass login.
  2. Go to your orders. 
  3. Choose the time period for which you wish to view tickets you purchased. You can choose to sort either by travel date or order date.
  4. Click on “Search orders”.
  5. Your tickets will be shown for the time period chosen.
  6. Click on “Print tickets” to view, save or print the receipt.
Go to your orders

Where can I get a receipt / documentation for my GA Travelcard or Half Fare Travelcard?

When you make your first purchase (online or at the Travel Centre), you will receive documentation/a receipt. It is not possible for a receipt to be issued at a later point in time. When you renew, you can view and download your invoice in your SwissPass account.

Here’s how it works:

  1. You can find the invoices for your travelcards on swisspass.ch. Sign in with your login details on swisspass.ch.
  2. Choose the “Invoices” menu to view a list with all your invoices.
  3. For more details, you can select individual invoices.
  4. You can retrieve invoices from the past two years by clicking on “Download account statements”.
  5. Our invoices are VAT compliant and can be used for tax returns, expenses claims or confirmations of purchase.
Go to your invoices

Other questions.

Questions from the Community.

  • About the point-to-point ticket I bought

    Yesterday I bought tickets for the return trip from Bern to Geneva Airport. I selected the time that suited me best so I could arrive at the airport a little over two hours before my flight, and I bought a point-to-point train ticket, as it was the only option for that day and the most convenient. The ticket says “point-to-point ticket” valid from 00:00 on the day I selected until 5:00 the following day.
    This schedule seems more like a “saver day pass.” I’d like to know if I have to use the exact time I selected or if I can change it within that window.

  • Day Pass/Carta giornaliera

    Hello, I live in Varese and I’m planning a two-day birthday trip to Switzerland with friends. I checked the website and saw the Day Pass option, but I have a few questions: Can I take unlimited trains with this ticket for the day? (the route would be Varese-Zurich-Bern-Interlaken)
    How does seat reservation work? Can I just hop on the train and pick a seat?
    Do I need to show the ticket and the purchase receipt during inspection?
    Can I use the pass for other types of transport? Is the ticket valid in Zurich?
    Thanks a lot in advance for your help. I’m asking all this because is my first time there and I want the birthday celebration to be an awesome experience with the SBB. 🙂

  • Unclear Encounter with a Ticket Inspector on the Bus

    Hello Mate.
    Today, while I was on the bus, a ticket inspector approached me and asked for my ticket. I showed him my EasyRide journey on my mobile. Then, he asked for my ID, so I presented my SwissPass and residence permit. After that, he said something in German, which I couldn’t understand, and then he left. Now, I’m unsure whether I was fined or what exactly he was trying to tell me. He didn’t give me any receipt, but I’m still uncertain about what happened.

Want to get in touch with us?

  • SBB Contact Center.

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7)

    From abroad: +41 848 44 66 88

    Call now
  • SBB Community.

    Take advantage of the SBB Community’s knowledge: experienced customers support and advise you with all your questions about rail travel.
    Go to the SBB Community
  • Personal consultation.

    Do you have any questions about rail travel, tickets or travelcards? Book a free consultation at an SBB Travel Centre or make an appointment for a callback.
    Book an appointment