Purchase overview: my tickets.

Would you like an overview of the tickets you have purchased on SBB.ch or in the SBB Mobile app? Here we’ll show you where you can easily access this.

Where can I find a purchase overview on SBB.ch?

Here’s how it works:

  1. Sign in to SBB.ch with your SwissPass login.
  2. Go to your orders
  3. Select the time period for which you want to display the tickets you have purchased. You can choose between the travel date and the order date.
  4. Click on “Search orders”.
  5. Your tickets for the selected time period will be displayed.
  6. Click on an individual ticket to…
    • display the ticket for ticket inspection.
    • print out the ticket.
    • have the ticket refunded.
To your orders

Please note: if you use the same SwissPass login for SBB.ch and in the SBB Mobile app, your tickets will be displayed on both platforms.

Where can I find the purchase overview in the SBB Mobile app?

Here’s how it works:

  1. Open the SBB Mobile app.
  2. Select the “Trips and Tickets” tile right at the top of the menu.
  3. You get an overview of current tickets you have purchased. Completed journeys are removed after a few days. However, you can still access these at any time on SBB.ch (using the instructions above), provided you were logged in when purchasing the tickets.
  4. Please note: if you are an iPhone user, it is also possible to add all your purchased tickets directly to the Apple Wallet. These tickets will then appear automatically on the device’s home screen on the day that they are valid.

Frequently asked questions.

Questions from the Community.

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    Gotthard Panorama purchase with Half Fare Card

       I have purchased a half fare card valid for one month, but not yet activated. I have paid the supplement and reserved seats on the Gotthard Panorama Express but have not yet purchased tickets. Must I activate the half fare card to get the discount on the Gotthard? That would require us to wait until just weeks before our June trip but I was hoping to get tickets before then. Advice?

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    Author role: Neuer Autor

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    purchased ticket

    Please, can you help me? I need to change the date of the purchased ticket. How can I do this?

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    Author role: Neues Mitglied

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    How can I make seat reservations from Zermatt to Strausbourg?

    I purchased tickets from Zermatt to Strausbourg online from SBB (and then Strausbourg to Brussels on SNCF).  My SNCF tickets came with assigned seats, but my SBB tickets did not.  And I can't find a way to add seat assignments so that my group of travelers can sit together.  I've tried calling the "from abroad" help phone number, but I am surely doing something wrong as I always get an error message.  And the "Help and Contact" portion of the webpage doesn't seem to be functioning properly.  I even downloaded the SBB app, but my tickets aren't showing up in there either.  Is there any way to make/add seat reservations to an existing ticket?

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