Purchase overview: my tickets.

Would you like an overview of the tickets you have purchased on SBB.ch or in the SBB Mobile app? Here we’ll show you where you can easily access this.

Where can I find a purchase overview on SBB.ch?

Here’s how it works:

  1. Sign in to SBB.ch with your SwissPass login.
  2. Go to your orders
  3. Select the time period for which you want to display the tickets you have purchased. You can choose between the travel date and the order date.
  4. Click on “Search orders”.
  5. Your tickets for the selected time period will be displayed.
  6. Click on an individual ticket to…
    • display the ticket for ticket inspection.
    • print out the ticket.
    • have the ticket refunded.
To your orders

Please note: if you use the same SwissPass login for SBB.ch and in the SBB Mobile app, your tickets will be displayed on both platforms.

Where can I find the purchase overview in the SBB Mobile app?

Here’s how it works:

  1. Open the SBB Mobile app.
  2. Select the “Trips and Tickets” tile right at the top of the menu.
  3. You get an overview of current tickets you have purchased. Completed journeys are removed after a few days. However, you can still access these at any time on SBB.ch (using the instructions above), provided you were logged in when purchasing the tickets.
  4. Please note: if you are an iPhone user, it is also possible to add all your purchased tickets directly to the Apple Wallet. These tickets will then appear automatically on the device’s home screen on the day that they are valid.

Frequently asked questions.

Questions from the Community.

  • Link opens in new window.

    Author role: Reisende/r

    0 Likes

    Load online ticket in mobile app

    I purchased tickets online on my computer, but I can't see them in my mobile app even though I'm logged into the same Swisspass account.  Is there any way to get the tickets to show up in the app? Thank you very much.

  • Link opens in new window.

    0 Likes

    I purchased my ticket, I get the confirmation, but I didn't get an email.

    Hello.

    I logged in and booked tickets, I

    However,I get the confirmation page but I didn't get an email and any information about the journey.

    After the last process of the ticket purchase, I confrim that the payment by my credit card already has been made for ticket. but I thought I failed to book my tickets supersaver ticket / Sun.13.05.2018 Depart 18:33  Basel SBB    Arrival 19:26
    Zürich HB  .  passenger name are Reda OUMIEL.Price : 16.8 CHF = 15.36 Euro ( I have a proof in my bank summary )- the first six digits on my credit card : 5539 79 the last four digits on my credit card : 9086

    Order date : 22.05.2021 
    Name of orderer:  Reda Oumiel 
    my e-mail is  redaoumiel@gmail.comLink opens in new window.

    Please, Let me know my booking process and status of it as soon as possible

  • Link opens in new window.

    Author role: Neuer Autor

    0 Likes

    Money deducted no tickets

    Hi,i purchased 2 standard tickets from Paris to Lausanne for travel on Tuesday 03.03.2020 for CHF180. The money got deducted from my credit card but I did not get the tickets and rather got the message “Unable to connect to authorization system. Please try again later.” Why did this happen? How do I get the booked tickets / the refund? Thanks.

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