Purchase overview: my tickets.

Would you like an overview of the tickets you have purchased on SBB.ch or in the SBB Mobile app? Here we’ll show you where you can easily access this.

Where can I find a purchase overview on SBB.ch?

Here’s how it works:

  1. Sign in to SBB.ch with your SwissPass login.
  2. Go to your orders
  3. Select the time period for which you want to display the tickets you have purchased. You can choose between the travel date and the order date.
  4. Click on “Search orders”.
  5. Your tickets for the selected time period will be displayed.
  6. Click on an individual ticket to…
    • display the ticket for ticket inspection.
    • print out the ticket.
    • have the ticket refunded.
To your orders

Please note: if you use the same SwissPass login for SBB.ch and in the SBB Mobile app, your tickets will be displayed on both platforms.

Where can I find the purchase overview in the SBB Mobile app?

Here’s how it works:

  1. Open the SBB Mobile app.
  2. Select the “Trips and Tickets” tile right at the top of the menu.
  3. You get an overview of current tickets you have purchased. Completed journeys are removed after a few days. However, you can still access these at any time on SBB.ch (using the instructions above), provided you were logged in when purchasing the tickets.
  4. Please note: if you are an iPhone user, it is also possible to add all your purchased tickets directly to the Apple Wallet. These tickets will then appear automatically on the device’s home screen on the day that they are valid.

Frequently asked questions.

Questions from the Community.

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    My ticket does not show my excact departure-arrival times

    Hello, I purchased 2 train tickets for 2 different days, evening of 17 Oct (17.10) and morning of 21 Oct (21.10). The ticket for 21.10 shows the departure and arrival times as chosen. But the 17.10 does not show my chosen departure/arrival times. Instead, it shows departure-arrival period from 00:00 on 17.10 to 05:00 on 18.10.Does that mean I can use the ticket any time in this interval?Is the ticket invalid if I do not have my exact departure-arrival times?Hope for clarification, so I can fix in time before my trip whatever is not right with the 17.10 ticket. 

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    How to get full refund on tickets bought before getting a Swiss Travel Pass

    We bought a Swiss day pass and a point to point ticket for 2 adults before buying the Swiss Travel Pass. We were recommended a Bernese Oberland Regional Pass but realize now that an STP makes more sense. Can we get a full refund on the Swiss day pass and point to point tickets already purchased. Thank you. 

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    Unable to purchase international journey ticket

    Hello, I am trying to purchase a ticket from Busto Arsizio to Malpensa T1, but I am receiving the following note:The offer cannot be shown for the whole journey.You have the following optionsFor transfer connections: split the booking into sections (oder legs).If necessary, an offer can be booked online (see below)You can order your journey at the SBB Contact Center 0848 44 66 88 (CHF 0.08/Min).I tried splitting my ticket up for each stop, and I received the same message. I do not see anyplace below where the offer can be booked online. In case it makes a difference, I am in the "young person" age category.

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