Purchase overview: my tickets.

Would you like an overview of the tickets you have purchased on SBB.ch or in the SBB Mobile app? Here we’ll show you where you can easily access this.

Where can I find a purchase overview on SBB.ch?

Here’s how it works:

  1. Sign in to SBB.ch with your SwissPass login.
  2. Go to your orders. 
  3. Select the time period for which you want to display the tickets you have purchased. You can choose between the travel date and the order date.
  4. Click on “Search orders”.
  5. Your tickets for the selected time period will be displayed.
  6. Click on an individual ticket to…
    • display the ticket for ticket inspection.
    • print out the ticket.
    • have the ticket refunded.
To your orders

Please note: if you use the same SwissPass login for SBB.ch and in the SBB Mobile app, your tickets will be displayed on both platforms.

Where can I find the purchase overview in the SBB Mobile app?

Here’s how it works:

  1. Open the SBB Mobile or SBB Preview app.
  2. Click on the ‘Tickets & Travelcards’ in the menu at the bottom.
  3. You will see an overview of your active purchased tickets (‘Valid’ slider). Past journeys (‘Expired’ slider) are removed after a few days. However, you can still access these at any time on SBB.ch (using the instructions above), provided you were logged in when purchasing the tickets.

Frequently asked questions.

Questions from the Community.

  • Link opens in new window.

    Author role: Neuer Autor

    Published: Montag

    0 Likes

    Error Code: UTE-510

    Hi SBB, please help me as I have purchased the tickets for my family (6 people in total) but I have just can get through the first 5 of us as I just can buy 5 tickets at a time maximum. The payment to SBB still pending in my bank account and now I couldn’t purchase the last ticket due to the Error Code: UTE-510.Could you please advise on this matter. Many thanks

  • Link opens in new window.

    Author role: Neuer Autor

    Published: vor einer Woche

    0 Likes

    Digital FIP Tickets

    As a Deutsche Bahn FIP card holder, I purchased a return journey paper tickets for regional trips in Switzerland. The tickets were purchased in Germany. I forgot these tickets at home, but have managed to get them as photographs.Are the photos valid? (How) Can I get these tickets converted to a digital / paperless form?Thank you

  • Link opens in new window.

    Author role: Neuer Autor

    Published: vor 2 Wochen

    0 Likes

    Train ticket purchase not visible on bank statement, possibly refunded

    Hi!I purchased 3x train tickets from Geneva to Florence online last week for the 6th of August 2023. After purchasing I received a notification from my bank confirming purchase and the money was deducted, I also received an emailed receipt of confirmation of payment and the tickets. However, the purchase is no longer visible on my bank account history and an amount similar to which I paid has reappeared in my bank with no attached details. Is it possible that there has been a cancellation of the train I booked and the amount has been revoked from my account or refunded and I just haven't received an email from SBB to inform me?Have tried to contact by phone to find out but unable to get through, is there an email contact that is available for further help? Thank you in advance.

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