Purchase overview: my tickets.

Would you like an overview of the tickets you have purchased on SBB.ch or in the SBB Mobile app? Here we’ll show you where you can easily access this.

Where can I find a purchase overview on SBB.ch?

Here’s how it works:

  1. Sign in to SBB.ch with your SwissPass login.
  2. Go to your orders
  3. Select the time period for which you want to display the tickets you have purchased. You can choose between the travel date and the order date.
  4. Click on “Search orders”.
  5. Your tickets for the selected time period will be displayed.
  6. Click on an individual ticket to…
    • display the ticket for ticket inspection.
    • print out the ticket.
    • have the ticket refunded.
To your orders

Please note: if you use the same SwissPass login for SBB.ch and in the SBB Mobile app, your tickets will be displayed on both platforms.

Where can I find the purchase overview in the SBB Mobile app?

Here’s how it works:

  1. Open the SBB Mobile or SBB Preview app.
  2. Click on the ‘Tickets & Travelcards’ in the menu at the bottom.
  3. You will see an overview of your active purchased tickets (‘Valid’ slider). Past journeys (‘Expired’ slider) are removed after a few days. However, you can still access these at any time on SBB.ch (using the instructions above), provided you were logged in when purchasing the tickets.

Frequently asked questions.

Other customers are asking these questions.

  • Bought Swiss Travel pass online. Cannot find out how to upload it to SBB mobile.

    Hello everyone, how can I upload Swiss Travel Pass bought online to the SBB mobile app?

  • Travel card + extension

    Hello everyone, I have a question regarding a ticket purchase.
    I have a monthly point to point travel card from Geneva to Morges.
    On some days I need to go to Renens or Lausanne and I take a train that skips Morges. Do I have to buy the entire journey again? Or can I buy a ticket covering Morges to my final destination although the train doesn’t stop in Morges. I have been controlled on board SBB and I had no issues once and another time a controller telling me it’s not possible. Although I hope that the above strategy works as paying for an entire journey does not make sense to me knowing my travel card should cover for part of my journey (and is already quite expensive!) Thank you all 🙂)

  • Seat reservation Zürich - Innsbruck

    Hello everyone, Is it possible to buy a seat ticket with a previously purchased ticket, if the ticket was not purchased from SBB but from MÁV? I have already bought my ticket from MÁV, but I need to change in Innsbruck, and seat ticket purchase is not yet available until Innsbruck. Later, MÁV will not allow seat ticket purchase for the Zurich-Innsbruck section. Thank You

Want to get in touch with us?

  • SBB Contact Center.

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7)

    From abroad: +41 848 44 66 88

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  • SBB Community.

    Take advantage of the SBB Community’s knowledge: experienced customers support and advise you with all your questions about rail travel.
    Go to the SBB Community
  • Personal consultation.

    Do you have any questions about rail travel, tickets or travelcards? Book a free consultation at an SBB Travel Centre or make an appointment for a callback.
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