Purchase overview: my tickets.

Would you like an overview of the tickets you have purchased on SBB.ch or in the SBB Mobile app? Here we’ll show you where you can easily access this.

Where can I find a purchase overview on SBB.ch?

Here’s how it works:

  1. Sign in to SBB.ch with your SwissPass login.
  2. Go to your orders. 
  3. Select the time period for which you want to display the tickets you have purchased. You can choose between the travel date and the order date.
  4. Click on “Search orders”.
  5. Your tickets for the selected time period will be displayed.
  6. Click on an individual ticket to…
    • display the ticket for ticket inspection.
    • print out the ticket.
    • have the ticket refunded.
To your orders

Please note: if you use the same SwissPass login for SBB.ch and in the SBB Mobile app, your tickets will be displayed on both platforms.

Where can I find the purchase overview in the SBB Mobile app?

Here’s how it works:

  1. Open the SBB Mobile or SBB Preview app.
  2. Click on the ‘Tickets & Travelcards’ in the menu at the bottom.
  3. You will see an overview of your active purchased tickets (‘Valid’ slider). Past journeys (‘Expired’ slider) are removed after a few days. However, you can still access these at any time on SBB.ch (using the instructions above), provided you were logged in when purchasing the tickets.

Frequently asked questions.

Other customers are asking these questions.

  • ีUpgrade to 1st class

    If I have a 2nd class Swiss Travel Pass, and I’m traveling from Zurich to Bern,
    and I choose to purchase a round-trip 1st class upgrade, on a Point-to-Point Upgrade,
    (not a Day Upgrade) my question is:
    Do I need to specify a time for my return journey? Or do I not need to specify a time, and can I take any train on the same route as my outbound journey on the same day?

  • Difference between the Saver day pass and Day Pass for 2

    Hello everyone,
    Please teach me the difference between the Saver day pass and Day Pass for 2 ?
    I plan to use the train with my wife.
    In that case, I think the “Day Pass for 2” would be cheaper than Saver day pass X 2.
    Is that correct?

  • trying to buy tickets with several cards visa and mastercard

    Hello everyone,
    Right now I’m trying to book tickets from Switzerland to Germany using SBB, but it doesn’t accept my cards for some reason. I can’t understand if the problem is on my side or on the side of SBB? I’m using EUR VISA and Mastercard cards issued by banks in EU.
    Would be happy to recieve any comment! Thank you!

Want to get in touch with us?

  • SBB Contact Center.

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7)

    From abroad: +41 848 44 66 88

    Call now
  • SBB Community.

    Take advantage of the SBB Community’s knowledge: experienced customers support and advise you with all your questions about rail travel.
    Go to the SBB Community
  • Personal consultation.

    Do you have any questions about rail travel, tickets or travelcards? Book a free consultation at an SBB Travel Centre or make an appointment for a callback.
    Book an appointment