• You will need a valid SwissPass login with which you have logged in to the app.
• You will need a functioning smartphone with a touchscreen and operating system Apple iOS 11.1 (or above) or Android 6.0 (or above).
• Your smartphone must have a working SIM card that enables the transmission of data. We recommend using EasyRide on a smartphone contract with a data flat rate.
• You will need a valid payment method. You can choose between monthly invoice, Twint, Reka, a credit card or a PostFinance Card.
• If the device has been jailbroken or rooted, EasyRide will not work.

When you check in, you have a few seconds to check out again straight away. If you never actually leave the first stop on a journey, you won’t be charged for a ticket either.

Based on the journeys you take, EasyRide calculates the best available combination of tickets that can be sold to you in accordance with the fare provisions. 

This means the following maximum daily costs for journeys within Switzerland’s GA Travelcard area of validity with EasyRide apply:

• With a Half Fare Travelcard: Day Pass for the Half Fare Travelcard for CHF 75 for journeys in 2nd class and CHF 127 for journeys in 1st class.
• Without a Half Fare Travelcard: no upper limit, you will be charged the full price for the tickets.

For journeys within a fare network.

A Day Pass for the relevant fare network will be charged, taking into account the following information:

• Zones travelled.
• Class used.
• Any current travelcard benefits stored in the SBB Mobile app that are creditable for EasyRide.

EasyRide will not take into account Saver Day Passes, seasonal special offer Day Passes or regional special offer day passes. 

Please buy these tickets via the usual channels: in the SBB Mobile app, online at SBB.ch or in-person at the relevant points of sale.

EasyRide is based on the technology of our partner, Fairtiq. The straightforward operation, journey recording and price calculation is identical to that of Fairtiq.

Common features of all solutions are: 

• Valid on the entire GA Travelcard network map in Switzerland. 
• All three solutions determine the price of the journey according to the applicable fare regulations for automatic ticketing.  

Advantages of EasyRide compared with the other solutions: 

• Thanks to the SwissPass login, your travelcards on the SwissPass are included for journeys with EasyRide and the zone upgrade is determined automatically. See below for details of restrictions. 
• With EasyRide, you can pay for your journeys via a monthly invoice.
• With EasyRide you can store up to 5 different payment methods: Choose from monthly invoicing, Visa, MasterCard, American Express, PostFinance Card, Twint and Reka.

The Fairtiq app is a purely ticketing app. As EasyRide is integrated into the SBB Mobile app, you benefit from an all-inclusive public transport service: 

• Easy operability for timetable queries with the touch timetable.
• Real-time timetable information with change assistance and information about delays.
• Purchase of Point-to-Point tickets from A to B.
• Purchase of supersaver tickets and Saver Day Passes.
• Purchase of tickets for travelling companions or for bicycles and dogs.
• Display of the digital SwissPass in the app itself.

SBB Mobile is the perfect companion for journeys by public transport in Switzerland. For example, you can buy a supersaver ticket when you are planning journeys in advance, or you can check in with EasyRide for spontaneous trips by public transport then just get on and go – and you have all relevant timetable information to hand at all times. All in one app!   

EasyRide can be used on the entire GA route network in Switzerland, including boats.

Jungfrau Railway and Grindelwald Bus AG. 

Outside of the GA Travelcard route network, EasyRide can be used on certain routes: EasyRide is valid with Grindelwald Bus AG and Jungfrau Railway. Including:

• Jungfraujoch - Top of Europe (incl. Eiger Express)
• Grindelwald - First
• Schynige Platte
• Harder Kulm
• Winteregg Mürren
• Kleine Scheidegg

Tip: In the winter season, there is a reduced fare for travellers who would usually pay the full fare (i.e. adults without a Half Fare Travelcard). This must be purchased locally in Grindelwald and is not available via EasyRide.

‘Stalden–Staldenried–Gspon’ cable car.

EasyRide is valid on the ‘Stalden–Staldenried–Gspon’ cable car.

It’s quite simple: just start SBB Mobile and check in (by swiping from left to right). You must complete the check-in with EasyRide before the departure of the means of transport.

As soon as you have arrived at your destination and alighted from the vehicle, you need to check out (by swiping from right to left). The app records your route and then works out the best ticket for you. The cost of this ticket will be charged automatically to your stored payment method.

Supersaver tickets must be purchased at least one hour before departure in accordance with the applicable fare provisions. With EasyRide you check in immediately before departure which means that supersaver tickets do not apply with EasyRide. For journeys planned well in advance, we recommend purchasing the supersaver ticket in the usual way via the app and combining or undertaking the final section on local services, where no supersaver tickets are currently available, with EasyRide. 

When you are checked in, EasyRide receives and sends approximately 1MB per hour.

No. At present, EasyRide can only be used for the main user who is logged in, in accordance with the general terms of business. It is not possible to enter other passengers, dogs or bicycles. Please buy tickets for your companions in the usual way via the app. 

Yes. EasyRide takes your saved Half Fare and regional Travelcards into account and applies them to any relevant journey in your travelcard area. Travelcards can be edited in the “EasyRide” tab. In the event of a ticket inspection, both the EasyRide ticket and the saved travelcard must be shown to the ticket inspection staff.

The following travelcards are NOT taken into account by EasyRide. Please purchase your zone upgrade separately in the app or at a point of sale:

• Local network travelcards ZVV
  
• TransReno travelcards
• Léman Pass travelcards
• U-Abo (Freizeit) travelcard
• GA travelcards
• Night GA Travelcard
• seven25
• Point-to-point Travelcards
• Modular Travelcards
• Leisure Travelcards
• Dog Pass
• Annual bike passes
• Junior Travelcards
• FlexiAbo travelcards
• Transferable season tickets

EasyRide needs your tracking data (GPS) in order to record your journey correctly and charge you the right price for the route you are travelling. If you close the app or leave it running in the background during your journey, the travel tracking function will only work if your tracking service is always activated.

EasyRide pinpoints your location:

• each time you open the app to find your nearest station. For a smooth check-in at the start of your journey.
• when you are checked in during your journey in order to record the route you’re travelling.
• a few minutes after you check out so that it can calculate the right price based on your destination.

Please make sure that your location services are set up as followed in your smartphone settings: 

• For iPhones: set the permission to “Always”.
• For Android smartphones:
  • set the permission to “Allow only while in use” and “Precise location”.
  • activate Bluetooth and WiFi scanning for SBB Mobile.
  • Enable “Physical activity” for SBB Mobile.

Yes, you can also use EasyRide for boat trips in the GA travelcard area of validity.

The following offers are not (or not yet) available when using EasyRide. Please purchase these offers via the usual channels in the SBB Mobile:

• Class upgrade (to be added at a later date)
• Supersaver tickets and Saver Day Passes (not available for tariff-related reasons, as they must be purchased at least one hour before departure)
• Bike space and seat reservations
• Dog tickets
• Bike tickets 
• Zurich Transport Network 24-hour Day Pass (as a replacement, ZVV has introduced the Calendar Day Day Pass, which will be recognised in EasyRide)
  Calendar Day Day Pass.Link opens in new window.
• For regional and seasonal offers and offers with special fares (e.g. Football ticket for fan train, regional Day Passes not sold by SBB, free buses or free ski buses) as well as the Lake Zurich Meilen–Horgen you can’t use EasyRide. Buy tickets from the normal range instead.
• Tickets for fellow travellers (EasyRide can only be used by the main traveller logged in, as this user is the only one to have accepted the GTC)
  
• Multiple-journey tickets
• Day Pass Children

To record your journey correctly, SBB Mobile needs access to your location data. Some versions of Android are configured to prevent SBB Mobile from receiving location data. Therefore, recording and completion may not be possible for some trips.

To locate you correctly, your phone also uses Wi-Fi and Bluetooth technology. It is therefore a good idea to keep these technologies activated during your trip (you do not need to be connected to a WLAN network).

Have you had a GPS problem? Please complete the following steps before your next trip with EasyRide:

1. Make sure that SBB Mobile is allowed to use your location.
   To do so, your smartphone settings should be as follows: Settings > Apps > SBB Mobile > Permissions > Location. Make sure that you allow SBB Mobile to use GPS while using the app.
2. Deactivate the battery saving mode. 
3. Make sure your location settings are set to “High accuracy” / “Exact location”.
   You can do this as follows: Settings > Additional settings > Privacy > Location > Set to High accuracy or Settings > Connections > Location > Set to High accuracy.
4. Ensure that the exchange of data between your device and SBB Mobile is not negatively influenced by any other app installed (virus scanner etc.) or by battery optimisation.

Please note that if you abort SBB Mobile and EasyRide (when the app is closed in the Task Manager or by swiping it in the list of running apps) immediately after your journey is completed, this can affect the fare paid if SBB Mobile did not have enough time to locate you correctly.

• Monthly invoice
• Visa
• MasterCard
• American Express
• PostFinance Card
• Twint
• Reka card (you must have a SwissPass login)

Apple Pay cannot be used because EasyRide journeys are charged at the end of the day.

Yes, passengers under 16 years old can use EasyRide and automatically travel at the discounted price.

If you have an SBB Business customers agreement which is linked to your private SwissPass login on SBB Mobile, EasyRide cannot be used for business travel at present. Please buy tickets in the usual way via the app. 

If you use EasyRide without an SBB Business customers agreement with your business payment card, the receipt will be sent to your billing address. 

Please note: EasyRide charges all journeys to the last payment method used, on the day. It is not possible to switch between private and business payment cards for different journeys on the same day. 

When you register for EasyRide, your SwissPass personal data and the stored payment data are saved. To determine your route, the app captures your location and activity data based on motion sensors during the journey.

The recording of your travel data starts when you check in to EasyRide and ends a few minutes after completion of the check-out process.

Your data will never be passed on to third parties and will be stored in accordance with Swiss data protection regulations.

You need to start EasyRide and check in immediately before you start your journey and before you board the vehicle. Your mobile phone will transmit your log-in time and location to the system and display a confirmation that you have checked in successfully. Once you have checked in, you are entitled to travel on public transport within the GA Travelcard area of validity and on selected routes outside of the GA Travelcard area of validity. More detailed information is available under the question “Where can I use EasyRide?”.

To check in, start up EasyRide and check in by swiping from left to right on the start button on the display. Successful check-in is confirmed in the SBB Mobile app when the timer begins and the picture starts moving. The EasyRide ticket can be found in the “Tickets & Travelcards” tab.

Please be aware that the check-in was not successful if the EasyRide ticket (barcode ticket) is not displayed in the “Tickets & Travelcards” tab after you check in. If this happens, you do not have a valid ticket for your journey on public transport.

As soon as you have checked in successfully, you can use your EasyRide ticket on public transport in the area of validity of the GA Travelcard. You must complete the check-in with EasyRide before the departure of the means of transport.

• You may have been automatically connected to a public WiFi network that requires you to register before you can use it (e.g. SBB-FREE, PostAuto). The easiest way to avoid this problem is to switch off WiFi on your device or to ignore the WiFi network in question.
• Please make sure that the WiFi and Bluetooth scanning settings (if available on your device) are activated. You can activate these options in your phone’s settings via ‘Settings’ -> ‘Location’ -> ‘Improve accuracy’ (may vary depending on manufacturer and Android version).
• For subterranean stops (such as Lucerne, Allmend/Messe, all underground platforms at Zurich main station, Zurich Airport, Geneva Airport and any other underground stations), please check in while you are still on the ground floor as the geolocation may be insufficient underground.
• Power saving mode and/or battery optimisation on the user device can severely affect the reception of precise location data. This data is essential for recording the journey accurately. Please turn off these settings when using EasyRide.

Location access.

iOS.

Location access must be set to ‘Always’ to use EasyRide – otherwise it is not possible to record the journey accurately. You can configure this setting in your iPhone’s app settings. For iOS 14 and above, please also activate the “Precise location” option.

Android.

Set the permission to “Allow only while in use” and “Precise location”. In addition, activate Bluetooth and WiFi scanning and enable “Physical activity” for SBB Mobile.

Motion & Fitness (iOS) / Physical activity (Android).

iOS.

‘Motion & Fitness’ must be activated while using EasyRide. You can activate this in your iPhone’s app settings.

Android.

Please note that the physical activity permission is enabled for SBB Mobile from Android 10 on. You can activate this in the app permissions on your Android smartphone.

If you can’t check in via EasyRide due to technical reasons, you need to buy a ticket in some other way, e.g. via the usual purchase process in the app or at a ticket machine.

If you change vehicle without this involving a major break in the journey, there’s no need to check out. SBB Mobile will detect the change you have made and automatically work out the best ticket for you.

If your smartphone isn’t working properly or is unable to transmit data during your journey for a reason that is within your control (e.g. it’s in flight mode, power saving mode, battery optimization, out of charge or is faulty, or location services have been turned off, etc.), this means that you are not meeting the conditions for using EasyRide and you are therefore not in possession of a valid ticket. If your smartphone doesn’t work properly on a temporary basis, the system will continue to run on the server in the background for a certain period of time.

No, because this may prevent your journey from being recorded properly. We reserve the right to ban users if they are repeat offenders in this regard.

By opting to use EasyRide, you are responsible for ensuring that your smartphone has sufficient charge throughout the entire journey.

Yes, during the journey you can make as many changes as you like, whenever you like.

Your smartphone’s location services are used to help work out the route you have travelled, so these must always be switched on while the app is in use. If location services are turned off, the app will issue an error message and the ticket can no longer be displayed. This means that you are travelling without a valid ticket and you may be fined by a ticket inspector.

Go to questions about refunds

Go to questions about fares

Go to questions about refunds

Go to questions about fares

The check-out warning uses the movement sensors in modern smartphones to help you to remember to check out after you have completed your journey. As soon as you are no longer standing or sitting in the vehicle and are walking instead, the app will detect by your movements that you are most likely no longer in the vehicle and it will remind you to check out. For this purpose, you have to activate movement and fitness data on your device and authorise notifications. Please note that we are unfortunately unable to guarantee that the check-out warning will work properly. It is intended as a service to help you remember to check out. We are currently working to improve the reliability of the warning, but it is always your responsibility to make sure that you check out at the right time.

Important: Google Pixel, Huawei and Xiaomi smartphones in some cases have an energy saving mode which deactivates the location services required to track your journey. Check your device settings to make sure the SBB Mobile app is a protected app.

For example, Huawei Mate 9: System Settings > Power Saving > Protected App > turn the service on for SBB Mobile.

Close the app completely. Then reopen the app and check out. If that doesn’t work either, turn on flight mode for at least five minutes. You will then be checked out automatically from the location you were in when you turned on flight mode.

Alternatively, for Android smartphones, we recommend deleting the cache or data of the SBB app. To do so, go to the Smartphone settings under ‘Apps’, ‘SBB Mobile’, ‘Storage’ and then ‘Clear cache’. 

Go to questions about fares

As soon as you have completed your journey and alighted from the means of transport, you need to check out by swiping from right to left. Once you have done this, the app will immediately calculate the route you have travelled and the price of the journey.

Go to questions about invoices and receipts

Go to questions about invoices and receipts

Go to questions about invoices and receipts

Go to questions about invoices and receipts