Questions from the Community.

• DaveHo

  Published: 28.09.2023 07:00

  Seat Reservation Not Possible

  Hi there, was trying to make Seat Reservation from Basel SBB to Interlaken Ost on 30/12/23, but when I clicked “Seat Reservation Only”, it says “Unfortunately, we cannot offer you a reservation for this connection.” Is there anything I missed out?

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  schwarzd

  Published: 28.09.2023 10:39

  Hello DaveHoLink opens in new window. There is actually no need to make a seat reservation for this connection. No local would do that. If you still want to do one, it is too early as there will be a timetable change on 10 December and the rolling stock has not been planned beyond that date yet. It is sufficient to do a seat reservation a week before travel. Kind regards,
  Roland

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• Alexandros

  Published: 11.09.2023 13:24

  Gotthard Tunnel Incident

  Hello, My girlfriend and I booked the Saver Day pass from Küsnacht ZH to Ascona on 07.08.2023 for a day trip on 03.09.2023. A few days later the Gotthard incident happened which meant that the ride duration was increased to 4 hours (with all the stops etc.) This was meant to be a day trip since the initial amount of time required was doable but after the tunnel incident, we needed 8 hours for a round trip. Is there any refund policy for such a situation? We issued a refund request and since there was no appropriate option we selected the “bought a new ticket”. But obviously, SBB requested the new ticket which we don’t have, and couldn’t book any since there is no date announced for fixing the tunnel.

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  Chiara_S

  Published: 12.09.2023 04:39

  Hello AlexandrosLink opens in new window. Thank you for your request. The best thing to do is to fill out a request form again and select the reason “route interruption” and explicitly state that you have decided not to travel due to the disruption at the Gotthard and that you do not have a new ticket. Then it will be checked. I wish you a pleasant day.
  Best regards, LeaG

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• swissitaly23

  Published: 16.07.2023 00:24

  Seat reservation from Domodossola to Brig for Sep 3, 2023

  Hi. I am trying to make seat reservations from Domodossola to Brig for Sep 3, 2023 but getting the error “The requested seat category is no longer available.” (for both 2nd and 1st class) This train normally starts from Milan and goes to Brig, but the route from Milan to Domodossola is not running from Aug 21 and Sep 10. So, I am booking it from Domodossola to Brig. I am not able to make this seat reservation for any of these dates. Reservation is possible for other dates when the full route of this train is active. Are reservations not allowed for these dates OR are they sold out? Appreciate any help. Thanks!

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  schwarzd

  Published: 16.07.2023 06:36

  Hello swissitaly23Link opens in new window. Due to construction works, a seat reservation is not possible. The EC trains are not going through and are partially replaced by buses. For a regional travel from Domodossola to Brig, however, I do recommend to use the RE and IR trains which run frequently between these stations. They usually have fewer passenger numbers compared to the EC which are most of the time fully booked. In regional trains, a seat reservation is neither required nor possible, it is free seating in the respective travel class. Kind regards,
  Roland

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