How can I buy tickets if there are issues with or the SBB Mobile app?

Here you’ll find answers about how you can still buy tickets on, in the SBB Mobile/SBB Preview apps and at SBB ticket machines despite technical issues.


Issues with

Issues with SBB Mobile.

Issues with SBB ticket machines.

Issues with EasyRide.


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  • SBB Contact Center.

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    Mon–Fri: from 8am to 8pm
    (sometimes you may be required to wait))

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  • Ask via the chat.

    We can answer your questions on public transport via this chat.

    Our opening hours:
    Mon to Fri: 8am to 8pm
    Sat to Sun: 9am to 6pm

  • Do you still have questions?

    Do you have a question about the SBB Mobile app? Fill in the online form and we’ll get back to you as soon as possible.

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