Yes, you must hold a valid ticket to travel on all SBB trains (local, regional and long-distance services).

This means that all passengers are responsible for making sure that they have a ticket or travelcard. Customers must have a valid ticket or travelcard before the start of the journey (actual departure). The purchase and ordering process (tickets purchased digitally) and the acquisition of authorisation to travel (check-in) must be fully completed before actual departure. Tickets are not sold aboard the train.

Yes, on their Swiss routes.

Market research has shown that service is of course important to customers – but that ticket sales is not at the top of their wish list. What is at the top of the list, however, is the purchase of class upgrades and changes of route. These services will therefore continue to be available on long-distance trains .

If you are unable to present a ticket that is valid for all of the route you are travelling, you will be given a ‘travel without a valid ticket’ document. If you travel without a valid ticket, you will pay a surcharge in addition to the fare. 

Whether you didn’t have enough to time to buy a ticket, or you checked in too late, or if you were no longer able to find the ticket, it makes no difference. Furthermore, your personal details will be electronically recorded and kept for at least two years. You will be charged both the cost of the ticket and the supplement.

You will be given a ‘travel with only a partly valid ticket’ form, if you are travelling with a ticket that is valid for the entire route, but is insufficient for one of the following specific reasons:

RemitF on all services.

• have a ticket for the wrong customer group (e.g. a half-price or reduced-price ticket without justification)
  
• have chosen the wrong mode of transport for part of a route (e.g. on the Berne − Zurich Enge via Zurich HB route, part of the journey is made by tram)
• max. 1 missing zone for regional transport tickets or max. 1 missing stop for national transport tickets.

RemitF on regional services.

• who are not in possession of a class upgrade
• who are not in possession of a route upgrade or hold a ticket for a different route (which has the same departure and destination stations or the same departure and destination zones, but another direct and similar route)

On long-distance services (IC, ICN, IR and international trains), it is still possible to purchase a class or route upgrade on board the train without paying a supplement. The minimum price for a class upgrade is 10 francs. It is not possible to purchase ticket upgrades on regional services (RE, R, S, SN).

Yes, the exceptions are as follows:

• Forgotten your personal travelcard: you pay a fee of CHF 5 only.
• Families: children do pay an increased surcharge.
• Groups: the increased surcharge is charged once only.

Comments:

• The fee is collected against a bill.
• The passenger and travel data are recorded on the train.
• In order to determine the surcharge, cases occurring in regional traffic (RV) and long-distance traffic (FV) are graded in the national SynServ database.
• In regional services, a flat-rate fare is billed in addition to the surcharges.
• In long-distance services, the actual fare is billed in addition to the surcharges.
• The surcharges are differentiated depending on whether the ticket is invalid or partially valid. Additionally, the surcharges increase in the 2nd and 3rd instances.
• The obligation to buy a ticket before travelling applies generally on transport company networks for direct services in Switzerland.

Additional costs can arise in the following cases:

If you receive an invoice, payment reminder or demand notice from us regarding a travel without a valid ticket, these must be paid by the following deadlines:

• Invoice: within 20 days
• 1st demand notice: within 10 days
• 2nd demand notice: within 10 days

Did you forget your travelcard or your SwissPass?

Were you unable to present a valid personal travelcard or SwissPass during ticket inspection? Presentation at a later date incurs a fee of CHF 5. You can pay this when you submit the form at the counter or online within 10 days. The fee rises to CHF 30 after 10 days. You will receive the invoice from the SBB Revenue Service Centre by post.

Yes, we can take you to court for infringement of the Swiss Passenger Transport Act (PBG). Bear in mind that if you are taken to court you will incur further costs (court costs, penalties, etc.).

Yes, however data protection legislation means that we require your power of attorney.

Think about who might have been able to misuse your identity. Misuse of your identity is a criminal act. For this reason, you could make a complaint to the police.

Please also contact us without delay:

No problem – you should note the following conditions:

• Minimum monthly instalment: CHF 40
• There is a one-off fee of CHF 40 for the instalment agreement (administrative expenses).
• Maximum number of monthly instalments: 24

Are you interested, and can you meet these conditions? If yes, then please complete the following form:

Have you received an invoice, payment reminder or demand notice with threat of debt enforcement with regard to a journey without a valid ticket? Would you like to extend the deadline?

We offer a deadline extension of up to three months from the date of travel. If you would like a deadline extension of more than three months, a payment postponement of a maximum of six months may be granted. However, this is only possible if there is a guardianship or similar and a debt restructuring plan is submitted.

Please note that no further travel without a valid ticket or with only a partly valid ticket is permitted within the payment period. Otherwise, the agreement will be void and the debts shall become due for payment immediately.

Have you read the above terms and conditions and wish to extend your deadline? Then please complete the following form:

Would you like to request consolidation of all your outstanding debts? 

Please complete the following form:

No, on no account! First check to whom you have paid this debt. Did you perhaps pay the debt to a different debt collection agency (e.g. Zurich Transport Network, Bernmobil)? If not, please contact us.

No. Please submit a written request to have the entry deleted (retraction costs: CHF 50).

Yes, the fees for SBB ancillary services are included in Tariff 610. According to SBB Tariff 610 section 23.200, the SBB Revenue Service Centre can charge a reminder fee of CHF 40. Furthermore, the payment reminder also makes it clear that a reminder fee of CHF 40 will be charged if the invoice is not paid. 

Please complete the following form:

On the“RogF SBB Revenue Service Centre” form, please select the category “Another reason”.

Yes, because the SBB Revenue Service Centre is not a professional representative as per Art. 27 para. 2 of DEBA.

You have the option to indicate your requests in the form ‘Reminder before start of debt collection procedure (RogF)’.

No. Please submit a written request to have the entry deleted (retraction costs: CHF 50).

In the form ‘Reminder before start of debt collection procedure (RogF)’, select the category ‘Other reason’.