Due to maintenance work, the ticket purchase via SBB.ch and SBB Mobile is limited between 02.10.2023, 00:00 and 02.10.2023, 02:00.
Help with travel without a valid ticket or with only a partly valid ticket.
Here you can find questions and answers on paying online, costs and deadlines for travel without a valid ticket (RogF) or with only a partly valid ticket (RemitF).
Paying the fee for forgetting your travelcard and invoices for travel without a valid ticket or with only a partly valid ticket online.
Have you received the ‘Travel without a valid ticket’ or ‘Travel with only a partly valid ticket’ form?
You can pay the following fees and invoices directly online:
Fee “Forgotten Travelcard”
Invoice for ‘Travel without a valid ticket’ (RogF).
Invoice for ‘Travel with only a partly valid ticket’ (RemitF).
Yes, you must hold a valid ticket to travel on all SBB trains (local, regional and long-distance services).
This means that all passengers are responsible for making sure that they have a ticket or travelcard. Customers must have a valid ticket or travelcard before the start of the journey (actual departure). The purchase and ordering process (tickets purchased digitally) and the acquisition of authorisation to travel (check-in) must be fully completed before actual departure. Tickets are not sold aboard the train.
Yes, on their Swiss routes.
Market research has shown that service is of course important to customers – but that ticket sales is not at the top of their wish list. What is at the top of the list, however, is the purchase of class upgrades and changes of route. These services will therefore continue to be available on long-distance trains .
Details regarding RogF and RemitF.
If you are unable to present a ticket that is valid for all of the route you are travelling, you will be given a ‘travel without a valid ticket’ document. If you travel without a valid ticket, you will pay a surcharge in addition to the fare.
Whether you didn’t have enough to time to buy a ticket, or you checked in too late, or if you were no longer able to find the ticket, it makes no difference. Furthermore, your personal details will be electronically recorded and kept for at least two years. You will be charged both the cost of the ticket and the supplement.
You will be given a ‘travel with only a partly valid ticket’ form, if you are travelling with a ticket that is valid for the entire route, but is insufficient for one of the following specific reasons:
RemitF on all services.
have a ticket for the wrong customer group (e.g. a half-price or reduced-price ticket without justification)
have chosen the wrong mode of transport for part of a route (e.g. on the Berne − Zurich Enge via Zurich HB route, part of the journey is made by tram)
max. 1 missing zone for regional transport tickets or max. 1 missing stop for national transport tickets.
RemitF on regional services.
who are not in possession of a class upgrade
who are not in possession of a route upgrade or hold a ticket for a different route (which has the same departure and destination stations or the same departure and destination zones, but another direct and similar route)
On long-distance services (IC, ICN, IR and international trains), it is still possible to purchase a class or route upgrade on board the train without paying a supplement. The minimum price for a class upgrade is 10 francs. It is not possible to purchase ticket upgrades on regional services (RE, R, S, SN).
Yes, the exceptions are as follows:
Forgotten your personal travelcard: you pay a fee of CHF 5 only.
Families: children do pay an increased surcharge.
Groups: the increased surcharge is charged once only.
Costs and deadlines.
Overview of the surcharges charged.
Prices and product specifications subject to change.
Surcharges
Cost in CHF 1st occasion
Cost in CHF 2nd occasion
Cost in CHF 3rd and subsequent occasions
Travel without a valid ticket (RogF)
90.00
130.00
160.00
Travel with only a partly valid ticket (RemitF)
70.00
110.00
140.00
Prices and product specifications subject to change.
Comments:
The fee is collected against a bill.
The passenger and travel data are recorded on the train.
In order to determine the surcharge, cases occurring in regional traffic (RV) and long-distance traffic (FV) are graded in the national SynServ database.
In regional services, a flat-rate fare is billed in addition to the surcharges.
In long-distance services, the actual fare is billed in addition to the surcharges.
The surcharges are differentiated depending on whether the ticket is invalid or partially valid. Additionally, the surcharges increase in the 2nd and 3rd instances.
The obligation to buy a ticket before travelling applies generally on transport company networks for direct services in Switzerland.
Additional costs can arise in the following cases:
Prices and product specifications subject to change.
Reason
Costs in CHF
Payment reminder/demand
40.00
Misuse
100.00
Forgery
200.00
Research for correct ID or address (per quarter-hour required)
25.00
Legal proceedings
50.00 each
Debt collection
Depending on the level of debt
Prices and product specifications subject to change.
If you receive an invoice, payment reminder or demand notice from us regarding a travel without a valid ticket, these must be paid by the following deadlines:
Invoice: within 20 days
1st demand notice: within 10 days
2nd demand notice: within 10 days
Did you forget your travelcard or your SwissPass?
Were you unable to present a valid personal travelcard or SwissPass during ticket inspection? Presentation at a later date incurs a fee of CHF 5. You can pay this when you submit the form at the counter or online within 10 days. The fee rises to CHF 30 after 10 days. You will receive the invoice from the SBB Revenue Service Centre by post.
Yes, we can take you to court for infringement of the Swiss Passenger Transport Act (PBG). Bear in mind that if you are taken to court you will incur further costs (court costs, penalties, etc.).
Invoice, payment reminder, demand notice and debt enforcement.
Yes, however data protection legislation means that we require your power of attorney.
Think about who might have been able to misuse your identity. Misuse of your identity is a criminal act. For this reason, you could make a complaint to the police.
Have you received an invoice, payment reminder or demand notice with threat of debt enforcement with regard to a journey without a valid ticket? Would you like to extend the deadline?
We offer a deadline extension of up to three months from the date of travel. If you would like a deadline extension of more than three months, a payment postponement of a maximum of six months may be granted. However, this is only possible if there is a guardianship or similar and a debt restructuring plan is submitted.
Please note that no further travel without a valid ticket or with only a partly valid ticket is permitted within the payment period. Otherwise, the agreement will be void and the debts shall become due for payment immediately.
Have you read the above terms and conditions and wish to extend your deadline? Then please complete the following form:
No, on no account! First check to whom you have paid this debt. Did you perhaps pay the debt to a different debt collection agency (e.g. Zurich Transport Network, Bernmobil)? If not, please contact us.
Yes, the fees for SBB ancillary services are included in Tariff 610. According to SBB Tariff 610 section 23.200, the SBB Revenue Service Centre can charge a reminder fee of CHF 40. Furthermore, the payment reminder also makes it clear that a reminder fee of CHF 40 will be charged if the invoice is not paid.
Passengers without a valid ticket or with a partially valid ticket pay a surcharge and a flat rate fare or the fare due. Identification is taken in all cases. The right to file a charge is reserved in all cases.
Additional fees shall be paid in the event of misuse (at least 100 francs per person). Additionally, the right to initiate legal proceedings is reserved.
In addition to high fines (at least 200 francs), presentation of a forged ticket will always be pursued under the law.
We base all our decisions on the Common ancillary fare conditions for National Direct Service and the regional fare networks. This tariff is supported by the Swiss Passenger Transport Act (PBG, 745.1) and the Ordinance concerning Passenger Transport (VPB, 745.11).
Additional fees are regulated by tariff 610 under the services of the SBB credit control centre.
Buying tickets in advance and buy Swiss Half Fare card later
Hi, I am travelling to Switzerland in September 2023 and have some confirmed trips already, but there are some doubts when buying the SBB tickets.1. Can I buy discounted tickets online (SBB) in advance (June 2023) without buying the Swiss Half Fare card? I’d like to buy Supersaver ticket with Half Fare card as it gives more discount, plus some of my trips on September 2023 are confirmed (eg. Visp to Zermatt, Bern to Geneva).2. Related to no.1 above, should I buy Half Fare card nearer to my travel date so the card will be valid when I’m in Switzerland? And I can just show my tickets bought online in advanced (with discounted price) and the Swiss Half Fare card bought after, to the train operating officer, and I’m safe to go? 😄Thank you!
Hello @ysearLink opens in new window. This is a very frequent question here.Yes, you can buy the half fare tickets without being in possession of an actual Half Fare Card.The Swiss Half Fare card must be latest valid the day you are going to use the public transport for the first time, this can be the first day of your stay in Switzerland. There is no need to activate it earlier.During ticket inspection you simply show the ticket together with the Swiss Half Fare Card (SHFC).When you buy tickets or the SHFC on sbb.ch as a logged-in user (not as guest), and you later use the SBB Mobile app with the same account, all tickets will be display in the app, including the SHFC.Kind regards, Roland
Is my ticket valid if I take a different route to originally planned
Helloi am planning a journey from Geneva airport to Lenk. Preferably I would travel via Montreux on the train departing at xx19However, if my flight is slightly delayed and I miss this train, could I then travel via Bern on the train departing at xx32. i can see that they are priced differently, so if I had already purchased a ticket for the xx19, could I just pay the difference on board the train to the ticket conductor, or would it still be valid without paying more, or would I have to buy a brand new ticket ?Bearing in mind that I might be in a rush if I have missed my intended train.Thank you
Hello @26JanLink opens in new window. If I had already purchased a ticket for the xx19, could I just pay the difference on board the train to the ticket conductorYes, with regular tickets, it is possible to buy a change-of-route with the conductor.Best regards,Roland