Help with travel without a valid ticket or with only a partly valid ticket.
Here you can find questions and answers on paying online, costs and deadlines for travel without a valid ticket (RogF) or with only a partly valid ticket (RemitF).
Paying the fee for forgetting your travelcard and invoices for travel without a valid ticket or with only a partly valid ticket online.
Have you received the ‘Travel without a valid ticket’ or ‘Travel with only a partly valid ticket’ form?
You can pay the following fees and invoices directly online:
Fee “Forgotten Travelcard”
Invoice for ‘Travel without a valid ticket’ (RogF).
Invoice for ‘Travel with only a partly valid ticket’ (RemitF).
Yes, you must hold a valid ticket to travel on all SBB trains (local, regional and long-distance services).
Yes, on their Swiss routes.
It is normal to validate a ticket before a journey. This is usual in every tram, in regional services and also on rapid transit trains. It is also becoming more and more difficult to sell a ticket on the train to all customers in long-distance services. SBB loses tens of millions because of this – that's about one percent of fares.
Selling tickets on the train is simply no longer realistic considering the 400 metre long double-deck trains gradually being introduced since 2013.
Furthermore, market research has shown that service is naturally important for our customers – but ticket sales are not at the top of their wish lists. Change of route or change of class is, however. We will continue to offer these facilities for this reason.
Definitions.
If you are unable to present a ticket that is valid for all or part of the route you are travelling, you will be given a ‘travel without a valid ticket’ form. If you travel without a valid ticket or with only a partly valid ticket, you will pay a surcharge in addition to the fare.
It is immaterial whether you did not have time to buy a ticket or whether you can no longer find your ticket. Furthermore, your personal details will be electronically recorded and kept for at least two years. You will be charged both the cost of the ticket and the supplement.
You will be given a ‘travel with only a partly valid ticket’ form, if you are travelling with a ticket that is valid for the entire route, but is insufficient for one of the following specific reasons:
RemitF on all services.
who do not have a supplement or have the wrong supplement (e.g. a night-time supplement)
have a ticket for the wrong customer group (e.g. a half-price or reduced-price ticket without justification)
have chosen the wrong mode of transport for part of a route (e.g. on the Berne − Zurich Enge via Zurich HB route, part of the journey is made by tram)
If you are lacking up to 1 required zone on a fare network ticket or up 1 stop on a national ticket, you will only have to pay the reduced supplement.
RemitF on regional services.
who are not in possession of a class upgrade
who are not in possession of a route upgrade or hold a ticket for a different route (which has the same departure and destination stations or the same departure and destination zones, but another direct and similar route)
On long-distance services (IC, ICN, IR and international trains), it is still possible to purchase a class or route upgrade on board the train without paying a supplement. The minimum price for a class upgrade is 10 francs. It is not possible to purchase ticket upgrades on regional services (RE, R, S, SN).
Yes, the exceptions are as follows:
Forgotten your personal travelcard: you pay a fee of CHF 5 only.
Families: children do pay an increased surcharge.
Groups: the increased surcharge is charged once only.
Costs and deadlines.
Overview of the surcharges charged.
Prices and product specifications subject to change.
Surcharges
Cost in CHF 1st occasion
Cost in CHF 2nd occasion
Cost in CHF 3rd and subsequent occasions
Travel without a valid ticket (RogF)
90.00
130.00
160.00
Travel with only a partly valid ticket (RemitF)
70.00
110.00
140.00
Prices and product specifications subject to change.
Comments:
The fee is collected against a bill (passengers resident outside the EU and Switzerland = fee collected on the train).
The passenger and travel data are recorded on the train.
Cases in regional services (RV) and long-distance traffic (FV) are added together to determine the surcharge.
In regional services, a flat-rate fare is billed in addition to the surcharges.
In long-distance services, the actual fare is billed in addition to the surcharges.
The surcharges are differentiated depending on whether the ticket is invalid or partially valid. Additionally, the surcharges increase in the 2nd and 3rd instances.
The obligation to buy a ticket before travelling applies generally on transport company networks for direct services in Switzerland.
Additional costs can arise in the following cases:
Prices and product specifications subject to change.
Reason
Costs in CHF
Payment reminder/demand
40.00
Misuse
100.00
Forgery
200.00
Research for correct ID or address (per quarter-hour required)
25.00
Legal proceedings
50.00 each
Debt collection
Depending on the level of debt
Prices and product specifications subject to change.
If you receive an invoice, payment reminder or demand notice from us regarding a travel without a valid ticket, these must be paid by the following deadlines:
Invoice: within 20 days
1st demand notice: within 10 days
2nd demand notice: within 10 days
Did you forget your travelcard or your SwissPass?
Were you unable to present your valid, personal travelcard or your SwissPass to the ticket inspector? Pay the fee of CHF 5 for retroactively presenting your travelcard/SwissPass at the ticket counter or via the online form within 10 days.
Note:
Present your travelcard/SwissPass together with the ‘Travel without a valid ticket’ form.
The fee rises to CHF 30 after 10 days. You will receive the invoice from the SBB Revenue Service Centre by post.
Yes, however data protection legislation means that we require your power of attorney.
Think about who might have been able to misuse your identity. Misuse of your identity is a criminal act. For this reason, you could make a complaint to the police.
No, on no account! First check to whom you have paid this debt. Did you perhaps pay the debt to a different debt collection agency (e.g. Zurich Transport Network, Bernmobil)? If not, please contact us.
Yes, because SBB's debt collection centre is a non-commercial agent within the meaning of the Swiss Federal Act on Debt Collection and Bankruptcy section 27 paragraph 2.
Yes, we can take you to court for infringement of the Swiss Passenger Transport Act (PBG). Bear in mind that if you are taken to court you will incur further costs (court costs, penalties, etc.).
Reminder before start of debt collection procedure and debt enforcement.
Yes, because the SBB Revenue Service Centre is not a professional representative as per Art. 27 para. 2 of DEBA.
You have the option to indicate your requests in the form ‘Reminder before start of debt collection procedure (RogF)’.
Have you received an invoice, payment reminder or demand notice with threat of debt enforcement with regard to a journey without a valid ticket? Would you like to extend the deadline?
We offer a deadline extension of up to three months from the date of travel. If you would like a deadline extension of more than three months, a payment postponement of a maximum of six months may be granted. However, this is only possible if there is a guardianship or similar and a debt restructuring plan is submitted.
Please note that no further travel without a valid ticket or with only a partly valid ticket is permitted within the payment period. Otherwise, the agreement will be void and the debts shall become due for payment immediately.
Have you read the above terms and conditions and wish to extend your deadline? Then please complete the following form:
Would you like to submit an application for withdrawal of debt collection proceedings or the deletion of an entry in the debt collection register? Please complete the following form:
Passengers without a valid ticket or with a partially valid ticket pay a surcharge and a flat rate fare or the fare due. Identification is taken in all cases. The right to file a charge is reserved in all cases.
Additional fees shall be paid in the event of misuse (at least 100 francs per person). Additionally, the right to initiate legal proceedings is reserved.
In addition to high fines (at least 200 francs), presentation of a forged ticket will always be pursued under the law.
We base all our decisions on the Common ancillary fare conditions for National Direct Service and the regional fare networks. This tariff is supported by the Swiss Passenger Transport Act (PBG, 745.1) and the Ordinance concerning Passenger Transport (VPB, 745.11).
Additional fees are regulated by tariff 610 (not available to public inspection) under the services of the SBB credit control centre.
Is my ticket valid if I take a different route to originally planned
Helloi am planning a journey from Geneva airport to Lenk. Preferably I would travel via Montreux on the train departing at xx19However, if my flight is slightly delayed and I miss this train, could I then travel via Bern on the train departing at xx32. i can see that they are priced differently, so if I had already purchased a ticket for the xx19, could I just pay the difference on board the train to the ticket conductor, or would it still be valid without paying more, or would I have to buy a brand new ticket ?Bearing in mind that I might be in a rush if I have missed my intended train.Thank you
Hello @26JanLink opens in new window. If I had already purchased a ticket for the xx19, could I just pay the difference on board the train to the ticket conductorYes, with regular tickets, it is possible to buy a change-of-route with the conductor.Best regards,Roland
Have you received an invoice, payment reminder, demand notice or payment collection notice for a journey without a valid ticket or with only a partly valid ticket and wish to contact us?