Form to request a deadline extension, deferral, payment in instalments etc. after travelling without a valid ticket / with a partly valid ticket.

Please use this contact form to send us your request for an extension, deferral, payment by instalments or other questions relating to “Travel without a valid ticket” or “Travel with a partly valid ticket” and “Violation of the conditions of use”. This also applies if you do not agree with a decision.

Have you received a letter with the subject line “Demand notice before debt collection / debt collection” or a request in connection with a debt collection procedure that has already been initiated? If so, use the form “Demand notice before debt collection / debt collection in the event of travel without a valid ticket / with a partly valid ticket”.

Information on the form for demand notice before debt collection / debt collection in the event of travel without a valid ticket / with a partly valid ticket
Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), available every day from 5am to midnight.

Form steps

What concern do you have in connection with the SBB Revenue Service Centre?

ID number.

Deadline extension or deferral.

We will offer you a one-off deferral of payment (deadline extension) of up to 3 months (the start of the period is determined by the date of travel). Information for legal advisers: If the person concerned can show that they have legal representation and a debt repayment plan, a maximum deferral of 6 months can be considered. Our conditions for extending a deadline or deferring a payment are that any new journeys made without a valid ticket or with a partly valid ticket be paid for before the payment deadline.

Still {{maxAllowedLength}} characters remaining.

ID number.

Overview of outstanding claims.

Still {{maxAllowedLength}} characters remaining.

ID number.

Request for payment in instalments.

Please indicate the desired amount per payment and the number of instalments. The minimum monthly instalment is CHF 40. The maximum number of monthly instalments for a ‘Reminder before start of debt collection procedure’ is 24. The plan for payment by instalments incurs a one-off payment of CHF 40 (handling charges).

Still {{maxAllowedLength}} characters remaining.

ID number.

Ticket purchased after departure / check-in activated too late.

Still {{maxAllowedLength}} characters remaining.

ID number.

Another reason.

Still {{maxAllowedLength}} characters remaining.
Select file

Is the claim in your name?

My contact details.
Title

Contact information for claim recipient.
Title

Contact information for authorised representative.
Title

Upload power of attorney.

Third parties require a written power of attorney from the person whose information is being requested.
Select file
Who should further correspondence take place with?

Further content