What is the minimum duration of the GA Travelcard?

The minimum contract duration of your GA Travelcard is six months. No early cancellation is possible before the six months is up. Go to cancellation dates

How much money will I get back if I cancel my GA Travelcard early?

The repayment amount is calculated for each month of use, not each day of use. For each month used, 9% of the purchase price will be deducted. An administration fee is also charged. Example: GA adult, 2nd class, price with annual payment: 3995 francs. Example 1: Refund after eight months: 3995 francs less 8*9% (2876.40 francs) ./. administration fee CHF 10.– Refund amount = CHF 1108.– Example 2: Refund after 2 years and six months: 3995 francs less 6*9% (2157.30 francs) ./. administration fee CHF 10.– Refund amount = CHF 1827.–

How can I cancel my GA Travelcard with annual payment?

If you no longer need your GA Travelcard with annual payment, you can cancel it six months after the first day of validity at the earliest. You must inform us of your wish to cancel the travelcard at least one contract month in advance before the end of each contract month. On swisspass.ch you can only cancel your GA Travelcard with effect from the end of the travelcard year. If you wish to cancel your GA Travelcard before the end of the travelcard year, please contact a staffed point of sale or call the SBB Contact Center. Here's an example: GA Travelcard with annual payment, valid from 13 December 2024 to 12 December 2025. The earliest you can cancel is after six months, meaning as of 12 June 2025. The cancellation request must be submitted one month in advance, meaning by 12 May 2025 (via SBB Contact Center or point of sale). A cancellation taking effect from the end of the travelcard year (12 December 2025) must be submitted at least one month in advance, meaning by 12 November 2025 (via swisspass.chLink opens in new window. , SBB Contact Center or point of sale). Important: if your GA Travelcard is a basic GA Travelcard linked to another GA Travelcard (e.g. your partner has a GA Travelcard for Duos), cancelling your basic GA Travelcard will also cancel the GA Travelcards linked to it. Basic GA Travelcards can be: GA Travelcard for Adults, GA Travelcard for Youth, GA Travelcard for 25 Year Olds, GA Travelcard for sSeniors s or GA Travelcard for Disabled Persons.

Will I receive a cancellation confirmation?

When you cancel your GA Travelcard, you can receive a cancellation confirmation either at the SBB counter, by post or by e-mail. You can also view and download the cancellation confirmation in your customer account on swisspass.chLink opens in new window. .

All you need to know about cancelling your GA Travelcard.

Find out how to easily cancel your GA Travelcard yourself. Plus information on the notice period, minimum contract duration, cancellation reminder and early cancellation of your GA Travelcard.

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How can I cancel my GA Travelcard?

Cancel your GA Travelcard in just a few clicks on swisspass.ch.

Here’s how it works:

Open swisspass.ch and log in using your personal details.
Select “Cancellation information” under the “Travelcard” tab.
Select “Send cancellation” and follow the instructions.

Cancel your GA Travelcard now on swisspass.ch

Frequently asked questions.

You can cancel your GA Travelcard at the earliest six months after the first day of validity. If you no longer need your travelcard for its next period of validity, you must cancel it by the last possible cancellation date (at least one travelcard month in advance). You will find the cancellation date for your travelcard’s new validity period on swisspass.chLink opens in new window. under “Travelcards”. You will also receive a reminder in advance by post about your cancellation options.

The repayment amount is calculated for each month of use, not each day of use. For each month used, 9% of the purchase price will be deducted. An administration fee is also charged.

Example: GA adult, 2nd class, price with annual payment: 3995 francs.

Example 1: Refund after eight months:
3995 francs less 8*9% (2876.40 francs)
./. administration fee CHF 10.–
Refund amount = CHF 1108.–
Example 2: Refund after 2 years and six months:
3995 francs less 6*9% (2157.30 francs)
./. administration fee CHF 10.–
Refund amount = CHF 1827.–

If you no longer need your GA Travelcard with annual payment, you can cancel it six months after the first day of validity at the earliest. You must inform us of your wish to cancel the travelcard at least one contract month in advance before the end of each contract month.

On swisspass.ch you can only cancel your GA Travelcard with effect from the end of the travelcard year.

If you wish to cancel your GA Travelcard before the end of the travelcard year, please contact a staffed point of sale or call the SBB Contact Center.

Here's an example:

GA Travelcard with annual payment, valid from 13 December 2024 to 12 December 2025.

The earliest you can cancel is after six months, meaning as of 12 June 2025. The cancellation request must be submitted one month in advance, meaning by 12 May 2025 (via SBB Contact Center or point of sale).
A cancellation taking effect from the end of the travelcard year (12 December 2025) must be submitted at least one month in advance, meaning by 12 November 2025 (via swisspass.chLink opens in new window., SBB Contact Center or point of sale).

Important: if your GA Travelcard is a basic GA Travelcard linked to another GA Travelcard (e.g. your partner has a GA Travelcard for Duos), cancelling your basic GA Travelcard will also cancel the GA Travelcards linked to it. Basic GA Travelcards can be: GA Travelcard for Adults, GA Travelcard for Youth, GA Travelcard for 25 Year Olds, GA Travelcard for sSeniors s or GA Travelcard for Disabled Persons.

You can cancel your GA Travelcard with monthly payment at the earliest six months after the first day of validity. You must inform us of your wish to cancel the travelcard at least one contract month in advance before the end of each contract month. You can do this with just a few clicks at swisspass.chLink opens in new window.. Alternatively, you can still inform us of your wish to cancel your travelcard at staffed points of sale or by telephone via the SBB Contact Center.

Important: if your GA Travelcard is a basic GA Travelcard linked to another GA Travelcard (e.g. your partner has a GA Travelcard for Duos), cancelling your travelcard will also cancel the GA Travelcards linked to it. Basic GA Travelcards can be: GA Travelcard for Adults, GA Travelcard for Youth, GA Travelcard for 25 Year Olds, GA Travelcard for Seniors or GA Travelcard for Disabled Persons.

If you can no longer use your GA Travelcard because of a proven inability to travel (illness, accident or death), you can terminate the contract. Please complete the relevant form.

Form for GA Travelcard refund due to accident or illness
Form for GA Travelcard cancellation in the event of a death

If your GA Travelcard is a basic GA Travelcard (GA Travelcard for Adults, GA Travelcard for Youth, GA Travelcard for 25 Year Olds, GA Travelcard for Seniors or GA Travelcard for Disabled Persons), cancelling the basic GA Travelcard will also cancel all GA Travelcards linked to it (linked GA Travelcards are the GA Travelcard for Duos P, GA Travelcard Familia for Children, GA Travelcard Familia for Youth, GA Travelcard Familia for Adults)

If a family member or a person in the same household still needs a GA Travelcard, a new GA Travelcard can be purchased for them.

An overview of all the GA offers

How do I set up a cancellation reminder for my GA Travelcard?

You will be sent a reminder by post two months before the automatic renewal date, together with the annual invoice. You can also set up e-mail or SMS notifications on swisspass.ch.

Here’s how it works:

Open swisspass.ch and log in using your personal details.
Move your mouse over your initials in the top right-hand corner.
Select “Contact channel”.
You can now select the type of cancellation reminder you want.
If you manage several travelcards in your customer account on swisspass.ch, your contact settings will apply to each of them.

Go to the contact settings on swisspass.ch

Questions from the Community.

Published: 23.06.2025 17:27

Swiss Travel Pass Flex - Cancel/Refund rules

What are the refund rules for Swiss Travel Pass Flex, for cancelling before travel has commenced? Full 100% refund possible?

Published: 23.06.2025 17:45

Hello Voarreepe36Link opens in new window. Welcome to the SBB Community. Provided you have purchased the Swiss Travel Pass from SBB and you have purchased it with an user account, there is a free cancellation before the first day of validity. If you have purchased it from SBB as a guest, you will pay CHF 10 per cancellation.
https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/refund-form.html If you have purchased it from another reseller (Klook, Rail Europe, etc), you have to request the refund with them. Kind regards,
Roland

View post in the Community Link opens in new window.
Published: 20.06.2025 15:56

Is it possible to transfer Swiss Travel Passes to another traveler

Our son purchased our two Swiss Travel Passes for us, along with his own Pass. So he has three Passes in his account. Is it possible for him to transfer our Passes to my husband and me so we can access them on our phones, in our individual SBB accounts? If not, should we have him cancel the order, and then purchase our passes individually so we can have them in our own accounts and access them in the phone app while travelling? Thank you!

Published: 20.06.2025 17:02

Hello JillBeanLink opens in new window. Welcome to the SBB Community. A transfer is not possible. You could all use his account provided he has purchased the STP with a user account and not as a guest. The same account can be used on up three devices. If he has indeed purchased the STP with the guest option, you can only use the PDF copy, to be saved on your own device and show it from there. All must have their physical passport (no photos, no paper copies) with them when using the Swiss Travel Pass. Kind regards,
Roland

View post in the Community Link opens in new window.
Published: 06.09.2024 13:29

Saver offer and Saver offer Flex

I will be traveling with my mother and 3 siblings from Milan Centrale to Thun on November 21,2024. I found a SBB train that leaves at 705am non stop arriving in Thun at around 10am, there is a Saver offer CHF 32 and Saver offer flex CHF 56. Is this Saver offer same as a Saver day pass, that I can use to visit other places when we arrive in Thun. WE are visiting Switzerland from Nov 21-24, I have bought Saver Pass for November 22 and 23 already. I am not sure if this Saver offer on Nov 21,2024 is the same as a Saver Pass. Thank you.

Published: 06.09.2024 17:18

Hello Saucheaquail17Link opens in new window. No, these tickets are only valid between Milano Centrale and Thun. If you want to visit other places in Switzerland on Nov. 21, 2024, you could buy Saver Day Passes for this day and buy only tickets between Milano Centrale and Domodossola in the 7:05 am train for Italy. You could use the Saver Day Passes from Domodossola to Thun and for other journeys later. Kind Regards
Danhiel

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All you need to know about cancelling your GA Travelcard.

How can I cancel my GA Travelcard?

Frequently asked questions.

Example: GA adult, 2nd class, price with annual payment: 3995 francs.

Here's an example:

How do I set up a cancellation reminder for my GA Travelcard?

Questions from the Community.

Swiss Travel Pass Flex - Cancel/Refund rules

Is it possible to transfer Swiss Travel Passes to another traveler

Saver offer and Saver offer Flex

Want to get in touch with us?

SBB Chat.

SBB Contact Center.

SBB Community.

Personal consultation.

Similar topics.

Store GA Travelcard

Switch travelcard

My travelcards on the SwissPass

Renew travelcard

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All you need to know about cancelling your GA Travelcard.

How can I cancel my GA Travelcard?

Frequently asked questions.

What is the cancellation date for my GA Travelcard?

What is the minimum duration of the GA Travelcard?

How much money will I get back if I cancel my GA Travelcard early?

How can I cancel my GA Travelcard with annual payment?

How can I cancel my GA Travelcard with monthly payment?

What happens to the GA Travelcard in the event of severe illness or death?

What happens to the GA Travelcard of other family members or the GA Travelcard of people in the same household after cancellation?

Will I receive a cancellation confirmation?

How do I set up a cancellation reminder for my GA Travelcard?

Questions from the Community.

Swiss Travel Pass Flex - Cancel/Refund rules

Is it possible to transfer Swiss Travel Passes to another traveler

Saver offer and Saver offer Flex

Want to get in touch with us?

SBB Chat.

SBB Contact Center.

SBB Community.

Personal consultation.

Similar topics.

Store GA Travelcard

Switch travelcard

My travelcards on the SwissPass

Renew travelcard