Refund of tickets for Switzerland purchased online and via mobile.

Use this form to apply for refunds of unused or partially used tickets for Switzerland or leisure activities purchased on SBB.ch, in the SBB Mobile app or on leisure.sbb.ch.

Before you start:

  • Preparation.

    Have the following to hand: Order number of the ticket to be refunded and ticket purchased as a replacement; copy of the medical certificate and/or confirmation of train crew for lack of space or refunds after the start of validity.

  • Deductible.

    For refunds using the form, the deductible amount is CHF 10. No refunds are provided on tickets under CHF 10.

  • Refund after start of validity.

    Refunds after the start of the ticket’s period of validity are only possible if you can provide evidence that you have not used the ticket.

Special refund conditions apply to the following offers.

Form steps

What type of ticket do you want to get refunded?

Why do you want a refund on the ticket?

Why do you want a refund on the supersaver ticket/Saver Day Pass?

Further reasons for refund.

Please note that supersaver tickets/Saver Day Passes can only be refunded for one of the above-mentioned reasons. In the event of a cancellation, rearrangement/postponement or delay of another transport service, such as a flight, long-distance bus service etc., there is no entitlement to a refund or exchange of the saver offer. In these cases, contact the transport company responsible for the problem or your travel insurance company.

Why do you want a refund on the leisure offer (RailAway combined offers)?

Ticket information.

Note: If you purchased your ticket while logged in, you can have it refunded free of charge online in your profile under ‘Orders’. If you wish to continue with this form, a CHF 10 deductible will be charged.

Ticket information.

Note:If you purchased your ticket while logged in, you can have it refunded free of charge online in your profile under ‘Orders’. If you wish to continue with this form, a CHF 10 deductible will be charged.

Ticket information.

Travelcard information.

Select file

Ticket information.

Information about the service disruption/cancellation.

Which service could not be provided?

Please note that we can only refund you the amount if the train crew provided written confirmation.
Welche Leistung konnte nicht erbracht werden?

Confirmation of train crew.

Photograph or scan the confirmation of the train crew and upload it here.
Select file

Ticket information.

Why could the journey not be undertaken?

Documents.

In the event of illness/accident: please upload a medical certificate of incapacity to travel. In the event of death: please upload an evidence.
Select file

Supersaver ticket information.

A CHF 10 deductible is charged for the refund.

Ticket information.

The refund must take place immediately after noticing the input error. You will be charged a CHF 10 deductible.

Information on the combined offer.

Information on the combined offer.

Travelcard information.

Select file

Information on the combined offer.

Information about the service disruption/cancellation.

Information about the service.

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Confirmation from the service partner.

If you were not able to use the offer because of the service partner, please photograph or scan the confirmation from the service partner and upload it here.
Select file

Information on the combined offer.

Ticket information.
Why could the journey not be undertaken?

Documents.

In the event of illness/accident: please upload a medical certificate of incapacity to travel. In the event of death: please upload an evidence.
Select file
Your contact details.
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