Depending on the offer and/or country, different fare regulations and conditions apply. 

Please follow the instructions under ‘Purchase on SBB.ch’.

Depending on the offer and/or country, different fare regulations and conditions apply. 

Refund of tickets for travel to the following countries / on the following trains:

• Nightjet / EuroNight with sleeper/couchette car (all destinations).
• Germany (only flexible fare or flexible fare Europe).
• France (including London / Barcelona).
• Belgium / Netherlands / Luxembourg (via Germany: only flexible fare Europe).
• Italy.
• Austria.
• Hungary.
• Slovenia.
• Croatia.
• Slovakia.
• Denmark (only flexible fare Europe).
• Czechia (only flexible fare Europe).

You can get a refund on tickets for these journeys yourself on SBB.ch up to one day before the first day of validity (provided the offer allows this).

To do so, log in to the SBB.ch website with the login you used when you made the purchase.

Here’s how it works:

1. Open the ‘Orders’ section in your profile.
2. Click on the journey you would like to have refunded.
3. Click on the ‘Refund’ button to switch to the refund offer.
4. Please pay attention to any information texts that are displayed: e.g. in the grey info box and under ‘Information on booking’ at the top of the screen.
5. You can check the data again at this point. The refundable amount is shown under ‘Payment’. 
6. Click on ‘Refund’ to initiate the refund. Please note that after this step, you cannot go back and the tickets/seats are irrevocably and definitively cancelled.

Exchange (or short-notice refund on day of departure).

Contact a staffed public transport point of sale or call the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.) or from abroad on +41 848 44 66 88 (CHF 0.08/min.) up to one day before the first day of validity (or before the train departs, provided the offer allows this).

Waiting times are possible both at staffed points of sale and when calling the SBB Contact Center, so we recommend that you contact us as early as possible.

Important information.

• Some offers (e.g. saver price or saver price to Europe) can only be exchanged and not refunded.
• Refunds or exchanges on the day of departure (before departure) are only possible for journeys to Italy or France. For journeys to all other countries, this is only available up to one day before the 1st day of validity. After this point, no exchanges or refunds are possible.
• In many cases, tickets are only valid on the train you have booked. There are certain offers (mostly saver offers) that cannot be exchanged or refunded – not even in exceptional cases.
• The conditions are set by the respective railway companies and cannot be changed by SBB.

Exchange tickets for France, Italy and Eurostar. 

Alternatively, these tickets can sometimes also be exchanged directly at the local ticket counter or via the website of the foreign railway company. Please note that a refund or exchange with SBB will be very difficult or not possible after this has happened. Further exchanges can still be made via the foreign railway company.

For all international tickets purchased without a login (as a guest), a refund or exchange is only possible at the Travel Centre or by telephone: call the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.) or from abroad on +41 848 44 66 88 (CHF 0.08/min.).

As waiting times are possible both at staffed points of sale and when calling the SBB Contact Center, we recommend that you contact us as early as possible. 

Exchange tickets for France, Italy and Eurostar. 

Alternatively, these tickets can sometimes also be exchanged directly at the local ticket counter or via the website of the foreign railway company. Please note that a refund or exchange with SBB will be very difficult or not possible after this has happened. Further exchanges can still be made via the foreign railway company.

Depending on the offer and/or country, different fare regulations and conditions apply.

Please contact a staffed public transport point of sale at least one day before the first day of validity for your journey (or before departure of the train, provided the offer allows this).

Waiting times are possible, so we recommend that you come to the counter as early as possible.

If you are already abroad, please contact the SBB Contact Center on +41 848 44 66 88 (CHF 0.08/min.). In these cases, a refund can only be given in the form of a voucher.

Exchange tickets for France, Italy and Eurostar. 

Alternatively, these tickets can sometimes also be exchanged directly at the local ticket counter or via the website of the foreign railway company. Please note that a refund or exchange with SBB will be very difficult or not possible after this has happened. Further exchanges can still be made via the foreign railway company.

International saver offers cannot be exchanged or refunded – even in exceptional situations such as illness or accident. These conditions are set by the respective railway companies and cannot be changed by SBB.

Please contact your private travel or cancellation cost insurance to request that your costs be covered if you need to rebook or cancel the journey.

Here’s a tip for your next trip: purchase your cancellation cost insurance on the same day as your ticket – either separately online as an additional service or at a staffed ticket counter.

The detailed terms and conditions for your international journey will be displayed to you when you book online or shared with you at the Travel Centre / on the telephone. You can also see whether and until when a refund/exchange is possible:

• printed on the respective ticket.
• in the order overview under ‘Further information’ when you log in to SBB.ch.
• by clicking the following link.

It is not possible to submit your refund or rebooking request in writing or using a form.

As tickets/seats must be released and refunded before the departure of the booked train, refunds for international journeys can only be made independently on SBB.ch (provided the requirements are met), by telephone via the SBB Contact Center or in person at a public transport point of sale.

Any refund applications submitted for tickets for journeys in Switzerland in writing or using the refund form will be processed based on the time of handling rather than the time of receipt. If this time is after the departure of the train, there is no right to a refund. Please note that the time between receipt and handling can be several days.

• You can request a refund within 30 days.
• Ask the train crew on the route affected to confirm the downgrade. 
• You can apply for a refund directly via the link below. You will then receive a percentage refund of the original ticket price transferred directly to your bank account. Due to currency differences, the actual amount refunded may differ from the amount originally paid.

• You can request a refund within 30 days.
• Before departure, ask the train crew on the route affected to confirm the cancellation, or ask at the counter. 
• Apply for a refund using the link below. The original ticket price will then be transferred directly to your bank account. Due to currency differences, the actual amount refunded may differ from the amount originally paid.

• You can request a refund within 30 days.
• Before departure, ask the train crew on the route affected to confirm the cancellation, or ask at the counter. 
• If you bought your ticket from SBB, you can apply for a refund via the link below. The original ticket price will then be transferred directly to your bank account. Due to currency differences, the actual amount refunded may differ from the amount originally paid.

If you purchased your ticket from another public transport point of sale or abroad, please contact the point of sale concerned directly.

If you’ve already started your journey, you can return to the location where you departed from free of charge. If you’re unable to return by train on the same day, you can take a taxi back to the location where you started your journey or book an overnight hotel stay. 

Conditions for booking hotel accommodation independently.

• In Switzerland: You are entitled to a hotel stay, including breakfast, worth a maximum of CHF 200 per person. 
• Abroad: Please refer to the conditions of the railway company in the relevant country and the ‘Refund conditions’ section. 
• Important: Keep all receipts of your expenses for the refund.

Refund conditions. 

• You can use your international ticket/reservation as proof of booking the cancelled service. If possible, please ask the train crew to confirm cancellation of the night train service. Advance notification by e-mail or text message is accepted as proof.
• You have a receipt for the hotel accommodation you booked and paid for yourself (e.g. an invoice issued in your name or proof of payment). 
• You must submit the costs incurred within three months of the date of travel.

The cost of hotel accommodation is always borne by the railway company of the country where the overnight stay took place. A list of key contacts is provided below. Please note that some of the information is only available in English or in the applicable national language.

• Go to SBB’s refund form
• Go to the ÖBB chatbot for passenger rights and refundsLink opens in new window.

Contact details of the EuroNight partner railways:

• Deutsche BahnLink opens in new window.
• Dutch RailwaysLink opens in new window. 
• Hungarian RailwaysLink opens in new window.
• Slovenian RailwaysLink opens in new window.
• Czech RailwaysLink opens in new window.
• Croatian RailwaysLink opens in new window.