Claims and complaints.

We are constantly striving to improve. Therefore, your feedback and complaints are welcome. It's how we learn.

Note: Please only provide feedback on SBB here. For feedback on other transport companies, please contact them directly. 

Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: SBB Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), every day from 6am to 10.30pm.

Form steps

What is the subject of your complaint?

About my train journey.

About a station / stop.

About a ticket / travelcard / product.

About staff.

About the railway line.

Information about your claim.

Please indicate the route / section of the route affected and the date.

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Documents.

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Information about your claim.

Experienced a delay while travelling and want to claim a refund? You can find the information and claim forms at sbb.ch/en/passenger-rights

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

Did you receive a parking fine? Please visit sbb.ch/en/gnf
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Angaben zu Ihrer Reklamation.

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Angaben zu Ihrer Reklamation.

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Information about your claim.

Would you like to have a ticket refunded? Information and forms can be found at sbb.ch/en/refund
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Information about your claim.

Would you like to have a ticket refunded? Information and forms can be found at sbb.ch/en/refund
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Important.

If you wish to register claims for damage or delays as a result of which you had to make emergency purchases or hire replacements (with receipts in either case), you can do so within 7 days by submitting the following form www.sbb.ch/gepaeck-schaden

Information about your claim.

Do you wish to make a complaint regarding the following luggage transport issues: notification of your collection or delivery arrived too late or did not take place – carrier did not arrive during the agreed-upon collection or delivery time period – check-in for flight luggage did not work – your luggage is currently missing – unfriendly staff – some other complaint? If so, please describe the situation here.
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Information about your claim.

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Did you receive a fine?

Please visit sbb.ch/en/rogF

Information about your claim.

Please indicate the route / section of the route affected and the date.

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Angaben zu Ihrer Reklamation.

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Documents.

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Information about your claim.

Please indicate the route / section of the route affected and the date.

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Information about your claim.

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Information about your claim.

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My contact details.
Title

Further content

SBB Contact Center

Tel. 0848 44 66 88Link opens in new window.

CHF 0.08/min.

(available 24/7)

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We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.