Help with purchasing tickets for Switzerland online.

Here you can find answers to questions about purchasing tickets for Switzerland online, payment methods, the validity of tickets and much more besides.

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Other customers are asking these questions.

  • Mobile app doesn’t consider local travelcard?

    Hello everyone, I noticed today that the mobile app sometimes doesn’t consider that a part of the itinerary is already covered by a local travelcard. I want to travel from Lucerne Station to my address in Zurich. I have a Half-Fare card and a ZVV pass, both in course of validity and on my Swisspass, visible in the app. If I look for the entire itinerary, the app suggests IR75 to Zurich HB and then tram n. 3, and the price for a ticket is 15.40 CHF. But if I look for the itinerary to Zurich HB it suggests the same IR75 train for a price of 13.50 CHF. As I already have a ZVV pass, the app should offer, in the ticket selection for the entire trip, only the ticket for the Lucerne-Zurich HB leg, for 13.50, not 15.40. Below are relevant screenshots from the app:
    Link opens in new window.Link opens in new window.Link opens in new window. Thanks!

  • Unable to purchase tickets from Colombia

    Hello, I’m trying to buy the tickets I need for my family trip on September 23rd, but since Saturday, neither the app nor the website will allow me to complete the payment. I’d like to know why this is happening. On the Bernina Express website, I was able to purchase the required seats, but I haven’t been able to buy the ticket, which is sold by SBB. I’ve tried with a Visa card and also with another Mastercard, and the payment has been declined. Perhaps there are some countries with payment restrictions? I would appreciate any help you can provide so I can resolve this and complete the purchase. Thank you very much.

  • Can't buy ticket from Switzerland to London

    When I try to buy the ticket, I either get a 403 error page or it lets me enter my info but then says “Aucune offre n’est disponible.”
    Is there an outage currently?

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