In general on trains.

The easiest and most secure place to stow your luggage on the move is in the space between and under the seats. That way, you can keep an eye on it at all times. It also means you keep both the walkways and the seats clear.

There is a luggage rack above the seats where you can stow smaller items of luggage, such as backpacks and handbags.

On double-deck trains (long-distance double-deck trains, IC2000, IR double-deck trains).

• There is a luggage rack for stowing items of luggage at the top of the stairs leading to the upper deck.
• If you are travelling with luggage as a family, you can find multi-functional compartments with space to stow luggage in the lower deck of the family coach (recognisable by its jungle or dragon motifs).
• On the lower deck of the IC2000, you will find enough space to stow pushchairs, luggage or bikes.
• Trains with family coaches run mainly on the following InterCity routes:
  • IC1: St. Gallen–Zurich HB–Bern–Geneva Airport
  • IC8: Romanshorn–Zurich HB–Bern–Brig
  • IC6: Basel SBB–Bern–Brig
  • IC61: Basel SBB–Bern–Interlaken Ost
  • IC3: Basel SBB–Zurich HB–Chur 

Folding seats on long-distance double-deck trains.

In several compartments on long-distance double-deck trains, folding seats are available. They can be found both on the lower deck of the family coach with the playing area and in the compartments with a pushchair signet on the door. Look at the info sticker on the window when you are in the compartment itself. If you are travelling as a family, you will find space for pushchairs and luggage there.

IC2000
Modernised IC2000
LD double-decker

Tips:

• If the multi-functional compartment fills up or is already full, please place your luggage under the seats and in the dedicated luggage racks.
• If you are planning a journey with luggage in advance, it is worth taking a look at our luggage services. 

Luggage services

The best thing to do is check which coaches on the train are the least busy before boarding (those with the fewest little figures). Then wait at the appropriate place on the platform. This will give you the best chance to find a place for yourself and your luggage.

Suitcase pictograms on the train also indicate luggage racks.

Here’s how to get to the occupancy forecast on SBB.ch:

1. Search for your connection in the online timetable.
2. Click on the connection and then on ‘Show train information’.
3. Find the coach that is most empty and wait for the train to arrive in the appropriate place on the platform. (Please note that the actual train formation is only shown on the day itself.)

Here’s how to get to the occupancy forecast in the SBB Mobile app:

SBB offers the following services for you to register luggage:

• from station to station.
• from door to door.
• from station to door.
• from door to station.
• flight luggage with or without check-in to/from Zurich Airport.

The maximum weight for each item of luggage is 25kg. There is a weight limit of 32kg for flight luggage.

Yes. Every luggage item being transported must be labelled with your name, address and telephone number. We provide you with downloadable luggage labels for this purpose.

No. You can only check in luggage and flight luggage if you have a valid ticket for the whole transport route or if you hold one of the following annual travelcards: GA Travelcard, Half Fare Travelcard, Point-to-Point Travelcard, Regional Travelcard, FVP (travel discount for SBB employees), GA Night Travelcard, Modular Travelcard.

No, it is only possible at selected stations. You can find out if that includes your station of choice from our list.

The delivery times for receiving your luggage are calculated according to the transport route. You can calculate how long it will take using the luggage timeframe calculator. Please always check the luggage counter opening hours for the check-in and collection stations. (Tip: search for ‘luggage’ in the search bar on the relevant station page.)

Go to the luggage timeframe calculatorLink opens in new window.
Go to the flight luggage timeframe calculator
Go to stations and opening hours

Yes. Bicycles, bicycle trailers and e-bikes, as well as special bikes such as tandems, recumbent bikes and three-wheelers, can be transported from station to station and from door to door within Switzerland and Liechtenstein.

• Bicycles, maximum dimensions: 2m long, 0.8m wide, 1m tall. Children’s seats, luggage racks and bike baskets must be empty. 
• E-bikes, maximum dimensions: 2m long, 0.8m wide, 1m tall. The battery does not need to be removed for transport. Spare batteries and accumulators must be carried in hand luggage and may not be checked in as luggage. Children’s seats, luggage racks and bike baskets must be empty. 
• Special bikes, maximum dimensions: 2.4m long, 0.9m wide, 1.1m tall.
• Bicycle trailers must not be loaded and can only weigh a maximum of 25kg.
• Cargo bicycles are excluded due to their dimensions and weight.
• Each bike must be labelled with your name, address and telephone number.
• Each bike must be packed in your own cover or the cover of the transport company.
• All types of bicycle can only be checked in for delivery unlocked. Locked bicycles are not accepted.

For logistical reasons, door-to-door delivery or collection of bicycles, bicycle trailers, e-bikes and special bikes is not possible for the following locations:

• Belalp/Tschuggen
• Fiescheralp
• Melchsee-Frutt
• Lauchernalp
• Saas-Fee
• Stoos
• Zermatt

We can offer collection from your home for delivery to the train station nearest the location. Return shipping from the station to your home is not currently available for booking in the online shop. For the return journey, please go directly to the station to register your bike and luggage. You will pay at the station.

If you are travelling within Switzerland as a group of 10 or more people and would like to check in luggage or bikes, you can benefit from various luggage services.

You can either lock your luggage in a locker at the station or have it stored at an SBB Travel Centre.

Objects which cannot be transported under Tariff 602 Luggage.

Extract from the tariff conditions: items at particular risk of damage, e.g. televisions, computers, laptops, furniture, cameras and mobile phones, precious metals, jewellery, watches, gemstones, cash, securities, cheque books, identity documents and similar documents, moving boxes, containers of any kind, fragile items, works of art, antiques. This list is by no means exhaustive.

For luggage with check-in, the provisions of the respective airline also apply.

• To check whether holiday accommodation or a destination is included in the ‘luggage special’ when you are in the SBB shop, you must enter the holiday accommodation or destination in the ‘From’ or ‘To’ field on the home page. 
• You then need to select the accommodation from the drop-down menu to make sure the ‘luggage special’ is displayed on the offer page. You can then book the offer. 
  

In some holiday destinations, the ‘luggage special’ can be booked to all addresses. In this case, you only need to enter the town (Ardez, Brail, Braunwald, Ftan, Fuldera, Guarda, Lavin, Lü, Martina, Mürren, Müstair, Ramosch, Samnaun-Compatsch, Samnaun-Dorf, Santa Maria Val Müstair, Scuol, Sent, Strada, Susch, Tarasp-Vulpera, Tschierv, Tschlin, Valchava, Vnà, Zernez).

Contact the SBB Contact Center on +41 (0)848 44 66 88 (CHF 0.08/min.) so that they can start to look into this right away. SBB luggage dispatch or the carrier will contact you directly within 1 hour.

• You can make cancellations by calling the SBB Contact Center on +41 (0)848 44 66 88 (CHF 0.08/min.) by 8pm two days before shipping for a handling fee of CHF 10. In the event of cancellations after 8pm two days prior to collection, additional fees of up to 100% of the price will be charged.
• You can make changes, for example to the number of luggage items and the collection or delivery address, until 8pm two days before shipping. Changes can only be made after 8pm two days before shipping by arrangement with the responsible transport company.

This is not possible. Service points are postal addresses in Switzerland and Liechtenstein that can be accessed directly via a road suitable for vehicles. Otherwise, the carrier shall define a suitable handover location when giving notification the day before.

Liability in general.

Liability for partial or total loss, damage and delayed delivery of luggage shall be governed by the Swiss Federal Passenger Transport Act (PTA) and the applicable Passenger Transport Ordinance of the Swiss Federal Council. This matter is also described in Tariff 602 Luggage.

Liability for damage.

If damage has occurred, the transport company shall be liable for any proven damage up to the amount of CHF 2,000 per item. In case of partial damage, compensation for repair costs – for bicycles, for example – is provided in line with the repair quote and up to the sum given above.

Procedure.

Notify us of damage claims within 7 days of receipt of the items using the luggage damage form. Please include photographs.

Procedure if luggage has not yet been collected or delivered.

Contact the SBB Contact Center on +41 (0)848 44 66 88 (CHF 0.08/min.) so that the issue can be investigated immediately. SBB luggage dispatch or the carrier will contact you directly within 2 hours.

Liability in general.

Liability for partial or total loss, damage and delayed delivery of luggage shall be governed by the Swiss Federal Passenger Transport Act (PTA) and the applicable Passenger Transport Ordinance of the Swiss Federal Council. This matter is also described in Tariff 602 Luggage.

Liability in the event of delays.

In the event of a delay in delivery, the transport company is liable for any proven damage, with receipts provided for emergency purchases of urgently needed clothing and toiletries and for bicycle, ski or skiing equipment rental. This can be up to CHF 200 per item per 24 hour period, or part thereof, that the delivery time is exceeded, but for no longer than 14 days (maximum liability up to CHF 2,000, analogous to that for total loss).

Procedure.

If you wish to report claims for emergency purchases or the rental of replacement equipment, submit your claim together with all receipts within 7 days of receipt.

Please note: complaints about the transport of your luggage – such as collection or delivery periods not being adhered to, lack of notification, or delays (not involving emergency purchases or rental of replacement equipment) – should be submitted using the complaints form.

Procedure if luggage has not yet been collected or delivered.

Contact the SBB Contact Center on +41 (0)848 44 66 88 (CHF 0.08/min.) so that the issue can be investigated immediately. SBB luggage dispatch or the carrier will contact you directly within 2 hours.

Liability in general.

Liability for partial or total loss, damage and delayed delivery of luggage shall be governed by the Swiss Federal Passenger Transport Act (PTA) and the applicable Passenger Transport Ordinance of the Swiss Federal Council. This matter is also described in Tariff 602 Luggage.

Liability for lost items.

In the event of an item being lost, the transport company shall be liable for the verifiable value of the lost item and its contents, as well as for the value of replacement and emergency purchases made during the loss period, up to a maximum of CHF 2,000 per item.

Procedure.

In the case of missing items, a missing luggage report is generated by the relevant office; this launches a search.

• If the item be found within 14 days, the liability provisions for a delay will apply.
• If your item has not been found within a 14-day period, the item will be considered lost. In this case, you will receive a notification of total loss. Submit the loss and all related replacement and emergency purchases up to the amount of CHF 2,000 together with all receipts within seven days of receiving the notification of total loss.