In general on trains.

The easiest and most secure place to stow your luggage on the move is in the space between and under the seats. That way, you can keep an eye on it at all times. It also means you keep both the walkways and the seats clear.

There is a luggage rack above the seats where you can stow smaller items of luggage, such as backpacks and handbags.

On double-deck trains (long-distance double-deck trains, IC2000, IR double-deck trains).

• There is a luggage rack for stowing items of luggage at the top of the stairs leading to the upper deck.
• If you are travelling with luggage as a family, you can find multi-functional compartments with space to stow luggage in the lower deck of the family coach (recognisable by its jungle or dragon motifs).
• On the lower deck of the IC2000, you will find enough space to stow pushchairs, luggage or bikes.
• Trains with family coaches run mainly on the following InterCity routes:
  • IC1: St. Gallen–Zurich HB–Bern–Geneva Airport
  • IC8: Romanshorn–Zurich HB–Bern–Brig
  • IC6: Basel SBB–Bern–Brig
  • IC61: Basel SBB–Bern–Interlaken Ost
  • IC3: Basel SBB–Zurich HB–Chur 

Folding seats on long-distance double-deck trains.

In several compartments on long-distance double-deck trains, folding seats are available. They can be found both on the lower deck of the family coach with the playing area and in the compartments with a pushchair signet on the door. Look at the info sticker on the window when you are in the compartment itself. If you are travelling as a family, you will find space for pushchairs and luggage there.

IC2000
LD double-decker

Tips:

• If the multi-functional compartment fills up or is already full, please place your luggage under the seats and in the dedicated luggage racks.
• If you are planning a journey with luggage in advance, it is worth taking a look at our luggage services. 

Luggage services

The best thing to do is check which coaches on the train are the least busy before boarding (those with the fewest little figures). Then wait at the appropriate place on the platform. This will give you the best chance to find a place for yourself and your luggage.

Suitcase pictograms on the train also indicate luggage racks.

Here’s how to get to the occupancy forecast on SBB.ch:

1. Search for your connection in the online timetable.
2. Click on the connection and then on ‘Show train information’.
3. Find the coach that is most empty and wait for the train to arrive in the appropriate place on the platform. (Please note that the actual train formation is only shown on the day itself.)

Here’s how to get to the occupancy forecast in the SBB Mobile app:

We have put together a few practical tips to make it easy for you when travelling on trains with prams, pushchairs, large luggage items, bicycles or skiing equipment.

SBB offers the following services for you to register luggage:

• from station to station.
• from door to door.
• from station to door.
• from door to station.
• flight luggage with or without check-in to/from Zurich Airport.

Maximum weight for luggage and ski equipment: 23kg.

Yes. Every luggage item being transported must be labelled with your name, address and telephone number. We provide you with downloadable luggage labels for this purpose.

The shipping of luggage is only possible with a valid ticket for the entire transport route or with a valid annual travelcard (GA Travelcard, Half Fare Travelcard, Point-to-Point Travelcard, Regional Travelcard, GA Travelcard for SBB employees, Night GA Travelcard, Modular Travelcard) and is not possible if it involves commercial consignments and private consignments unrelated to travel (e.g. shipping of goods sold/ordered, merchandise, removals, etc.).

No, it is only possible at selected stations. You can find out if that includes your station of choice from our list.

You can find an overview of the stations where you can register and pick up your luggage, bicycles or special bikes. Please note the relevant opening hours.

Go to check-in and collection stations
Go to the station opening times

The delivery times for receiving your luggage are calculated according to the transport route. You can calculate how long it will take using the luggage timeframe calculator. Please always check the luggage counter opening hours for the check-in and collection stations. (Tip: search for ‘luggage’ in the search bar on the relevant station page.)

Go to the luggage timeframe calculatorLink opens in new window.
Go to the flight luggage timeframe calculator
Go to stations and opening hours

Yes. For transport from station to station and door-to-door within Switzerland and Liechtenstein, you can check in the following bicycles as luggage:

• Bicycles.
• E-bikes.
• Bike trailers.
• Special bikes such as tandems, recumbent bicycles and three-wheeled bikes.
• Scooters and e-scooters may only be checked in when folded and are subject to the price for one piece of luggage.

Conditions.

• Each bike must be labelled with your name, address and telephone number.
• Each bike must be packed in your own cover or the cover of the transport company.
• All types of bicycle can only be checked in for delivery unlocked. Locked bicycles are not accepted.
• Bicycle bags, bicycle baskets and child seats must be removed for transport and checked in separately as luggage.
• With e-bikes, the battery may remain on the bike for transport. 
• Spare batteries and accumulators must be carried in hand luggage and may not be checked in as luggage.
• Cargo bicycles and special electric bicycles are excluded from transport due to their dimensions and weight.

For logistical reasons, door-to-door delivery or collection of bicycles, bicycle trailers, e-bikes and special bikes is not possible for the following locations:

• Belalp/Tschuggen
• Fiescheralp
• Melchsee-Frutt
• Lauchernalp
• Saas-Fee
• Stoos
• Zermatt

We can offer collection from your home for delivery to the train station nearest the location. Return shipping from the station to your home is not currently available for booking in the online shop. For the return journey, please go directly to the station to register your bike and luggage. You will pay at the station.

If you are travelling within Switzerland as a group of 10 or more people and would like to check in luggage or bikes, you can benefit from various luggage services.

You can either lock your luggage in a locker at the station or have it stored at an SBB Travel Centre.

Objects which cannot be transported under Tariff 602 Luggage.

Extract from the tariff conditions: items at particular risk of damage, e.g. televisions, computers, laptops, furniture, cameras and mobile phones, precious metals, jewellery, watches, gemstones, cash, securities, cheque books, identity documents and similar documents, moving boxes, containers of any kind, fragile items, works of art, antiques, as well as perishable foods such as dairy or meat products. This list is by no means exhaustive.

Cargo bicycles and special electric bicycles are excluded from transport due to their dimensions and weight.

• To check whether holiday accommodation or a destination is included in the ‘luggage special’ when you are in the SBB shop, you must enter the holiday accommodation or destination in the ‘From’ or ‘To’ field on the home page. 
• You then need to select the accommodation from the drop-down menu to make sure the ‘luggage special’ is displayed on the offer page. You can then book the offer. 
  

In some holiday destinations, the ‘luggage special’ can be booked to all addresses. In this case, you only need to enter the town (Ardez, Brail, Braunwald, Ftan, Fuldera, Guarda, Lavin, Lü, Martina, Mürren, Müstair, Ramosch, Samnaun-Compatsch, Samnaun-Dorf, Santa Maria Val Müstair, Scuol, Sent, Strada, Susch, Tarasp-Vulpera, Tschierv, Tschlin, Valchava, Vnà, Zernez).

Contact the SBB Contact Center on +41 848 44 66 88 (CHF 0.08/min.) so that they can start to look into this right away. SBB luggage dispatch or the carrier will contact you directly within 1 hour.

Please contact Airportr directly in the event of any irregularities or questions regarding Airportr luggage transport.

• You can make cancellations by calling the SBB Contact Center on +41 848 44 66 88 (CHF 0.08/min.) by 12pm on the day before the collection date for a handling fee of CHF 10. In the event of cancellations after 12pm on the day before the collection date, additional fees of up to 100% of the price will be charged.
• You can make changes, for example to the number of luggage items or the collection or delivery address, until 12pm on the day before the collection date. After 12pm on the day before the collection date, changes can only be made by contacting the transport company responsible.

This is not possible. Service points are postal addresses in Switzerland and Liechtenstein that can be accessed directly via a road suitable for vehicles. Otherwise, the carrier shall define a suitable handover location when giving notification the day before.

Liability in general.

Liability for partial or total loss, damage and delayed delivery of luggage shall be governed by the Swiss Federal Passenger Transport Act (PTA) and the applicable Passenger Transport Ordinance of the Swiss Federal Council. This matter is also described in Tariff 602 Luggage.

Liability for damage.

If damage has occurred, the transport company shall be liable for any proven damage up to the amount of CHF 2,000 per item. In case of partial damage, compensation for repair costs – for bicycles, for example – is provided in line with the repair quote and up to the sum given above.

Liability in the event of delays.

In the event of a delay in delivery, the transport company is liable for any proven damage, with receipts provided for emergency purchases of urgently needed clothing and toiletries and for bicycle, ski or skiing equipment rental. This can be up to CHF 200 per item per 24 hour period, or part thereof, that the delivery time is exceeded, but for no longer than 14 days (maximum liability up to CHF 2,000, analogous to that for total loss).

Liability for lost items.

In the event of an item being lost, the transport company shall be liable for the verifiable value of the lost item and its contents, as well as for the value of replacement and emergency purchases made during the loss period, up to a maximum of CHF 2,000 per item.

Report damage, delays involving emergency purchases or rental, or loss.

The following incidents are compensated in accordance with the Passenger Transport Act and Tariff 602 Luggage. The claims are settled by Automate Insurance AG on behalf of public transport. 

For reporting, you will need:

• Your order number, which you can find on your order confirmation from luggage registration.
• Bank details (IBAN or account number/SWIFT/BIC/bank name).
• Photos and/or evidence of the damage/claim.

Report damage.

Please note that you must report any damage no later than seven days after receiving your luggage item.

Report delays involving emergency purchases and/or rentals.

Please note that you must report emergency purchases and/or rentals resulting from a delay no later than seven days after receipt of your luggage item.

Report loss including any emergency purchases and/or rentals.

In the event of luggage going missing, a missing luggage report is generated by the receiving office responsible and a search is triggered. If it is not found after a waiting period of 14 days, you will receive a notification of total loss. In this case, please keep all receipts but do not report the damage until you have received the notification of total loss. If the item is found within 14 days, the liability provisions for a delay will apply.

Failure to adhere to collection or delivery time slots, failure to provide notification of collections or deliveries, and other such complaints are not regulated by the Passenger Transport Act.

In these cases, please submit your requests for refunds or other compensation to SBB Customer Service using the complaints form.