Here you will find answers to the most frequently asked questions about Tap&Go.
Rental process and billing.
Start the rental process by holding your SwissPass up to the designated symbol on the bicycle lock. The lock will open, allowing you to take the bike. At the end of your journey, you can pay with ease using the payment method linked to your profile on SBB.ch.
You can order a SwissPass free of charge at swisspass.ch.
You may not yet have an SBB profile. To do so, log in to SBB.ch or in to the SBB Mobile app using your SwissPass login and save a payment method.
Your SwissPass may be blocked from using the service because it was not possible for an earlier journey to be billed. Check the validity of your payment method in your profile on SBB.ch.
No. It is currently not possible to pay for services from Tap&Go partners with Half Fare Travelcard PLUS credit.
The following payment methods are accepted: credit card, PostFinance Pay, Twint.
Purchase by invoice and payment by Reka Card are not possible.
Using PubliBike Velospot stations.
No. If you have already saved your SwissPass as an access medium for an existing PubliBike Velospot account, the journey will continue to be billed via this account.
The journey will be billed at the PubliBike Velospot B-Quick rate (standard rate):
CHF 3 for 30 minutes by bike.
CHF 5 for 30 minutes by e-bike.
After 30 minutes, the following rates apply per minute:
Bikes: CHF 0.10 per minute.
E-bikes: CHF 0.20 per minute.
Tap&Go is available across the entire PubliBike Velospot network.
If you have any problems, please contact our bike sharing partner, PubliBike Velospot:
Ask your question – and our chatbot will answer. It uses verified sources and artificial intelligence. If required, it will pass you onto a customer consultant.
Do you have any questions about rail travel, tickets or travelcards? Book a free consultation at an SBB Travel Centre or make an appointment for a callback.