Find answers to your questions about MyCoffeeNow here.
MyCoffeeNow is being tested on selected ICN trains within Switzerland. If you see a MyCoffeeNow QR code on the window of your coach, you can use the service in the seats that are marked accordingly.
Scan the QR code, enter your details, choose your products, pay with TWINT or a credit card, and enjoy your refreshments right at your seat.
No. You do not need a customer account to place an order via MyCoffeeNow.h.
Payment is made directly via the ordering platform using TWINT or a credit card.
The estimated delivery time is displayed on the ordering platform during the ordering process. This may vary depending on the size of the order and the operational situation.
There is no additional delivery or service charge for delivery to your seat. The same prices apply as in the dining car.
The currently available options are displayed directly on the ordering platform. During the pilot phase, the product range may be adjusted based on experience and the needs of our guests.
If MyCoffeeNow is temporarily unavailable for operational or technical reasons, this will be displayed directly on the ordering platform. Orders cannot be placed during this period.
It is generally not possible to cancel a booking once payment has been successfully processed. Further information on cancellations and possible refunds can be found in the MyCoffeeNow GTC.
Please contact us by e-mail at mycoffeenow@elvetino.chLink opens in new window. Refunds or cancellations cannot be processed by the service team on the train. The provisions of the MyCoffeeNow GTC apply.
The answer is yes. MyCoffeeNow is a food ordering service and does not replace a valid ticket for your train journey.
Yes, provided they are available on the menu. The statutory age limits of 16 and 18, respectively, apply to the sale of alcoholic drinks. Our service team may ask you to provide official proof of age.
It is not possible to leave an electronic tip via MyCoffeeNow. If you wish, you are welcome to give our service team a tip in cash.
The answer is yes. Once you have placed your order, you will receive an order confirmation by e-mail. You can use a link provided there to give feedback about MyCoffeeNow on a voluntary basis.