How can I rent a locker?

Red and grey lockers (cash, credit cards, Twint and much more). Place your luggage in an empty locker. Close the door until it clicks into place (you will hear a click). Pay the amount shown on the screen. Remove the receipt with the QR code and keep it. To collect your luggage, scan the QR code. Blue lockers (Credit cards and Twint via smartphone). Scan the QR code on the locker system with your smartphone. Select a locker. Enter a valid mobile phone number and e-mail address. Pay the locker rental fee. Open the locker and place your luggage in it. To collect your luggage, select the link you received by text message or e-mail. The door will open. Blue locker (cash). Place your luggage in an empty locker. Close the door. Pay the amount indicated using cash. Turn the key, take it out and keep it in a safe place. To collect your luggage, open the locker with the key.

What types of lockers are there at which stations?

There are three types of lockers. You can find out which types of lockers are located at which stations here:A Go to the locations of the different locker types

Where can I see the locker opening times?

Each SBB station has different locker opening times. Search for your desired station on SBB.ch. The location-specific opening times are displayed there. Go to the stations Go to the lockers Go to luggage storage for large luggage

Can I use several lockers at the same time?

Yes. You can use several lockers at the same time. Please note that you can only rent one locker at a time. If you would like to rent several lockers, rent them one after the other.

I can’t operate the lockers myself. Where can I leave my luggage at the station?

You can either use the staffed luggage storage facilities at the SBB Travel Centre or request assistance from the SBB Contact Center Handicap, who can help you use the lockers. More information on luggage storage in the SBB Travel Centre More information on the SBB Contact Center Handicap

How much does a locker cost?

The cost of renting a locker depends on the size of the locker. Search for your desired station at sbb.ch/en/lockers and check the prices for your location. Go to the lockers Go to luggage storage for large luggage

What is the maximum time I can store my luggage in the locker?

Red and grey lockers (cash, credit cards, Twint and much more): max. 96 hours. Blue lockers (Credit cards and Twint via smartphone): max. 96 hours. Blue lockers (cash): max. 72 hours. More information on rental periods and types of lockers

Is there an automatic debit when the locker rental is automatically extended?

No. You are debited at the end of the rental period.

Can I pay for my locker rental when I’m on the go?

No, because you only need to pay at the end of your locker rental. The rental is cancelled with the additional payment, and you can open the locker.

If I cancel my locker rental early, will I get a refund of some of the price I have paid?

No. No amounts will be refunded.

Does SBB exclude liability if my luggage is damaged?

Yes. SBB is not liable for the loss of or damage to the items stored.

Why do I have to provide my e-mail address and mobile phone number?

You will receive the collection code and the link to open the locker by e-mail and text message.

How long will my data be stored?

SBB is subject to a retention obligation and stores sales data for at least 10 years. More information

Will my data be passed on to third parties?

No. Please note that if the lockers are used illegally, the data may be passed on to the police.

Fault

Due to vandalism, the Lausanne–Renens line (on the Lausanne–Genève and Lausanne–Yverdon lines) is severely affected in both directions. Cancellations, delays and waiting times are to be expected in the greater Lausanne area. We advise you not to travel on a non-emergency basis between Lausanne and Renens. Duration: until at least 4am on 18 February 2026.

Help with lockers.

Q: What locker sizes are there?

Different locker sizes are available depending on the SBB station. Search for your desired station on SBB.ch. The location-specific locker sizes are displayed there. Go to the stations Go to the lockers Go to luggage storage for large luggage

How do I rent an SBB locker? What locker sizes are there? What is the price per locker? How do I extend my rental period? You will find answers to the FAQs here.

On site navigation (en)

Content

This is how you can contact us – we are there to help you.

General.

Red and grey lockers (cash, credit cards, Twint and much more).

Place your luggage in an empty locker.
Close the door until it clicks into place (you will hear a click).
Pay the amount shown on the screen.
Remove the receipt with the QR code and keep it.
To collect your luggage, scan the QR code.

Blue lockers (Credit cards and Twint via smartphone).

Scan the QR code on the locker system with your smartphone.
Select a locker.
Enter a valid mobile phone number and e-mail address.
Pay the locker rental fee.
Open the locker and place your luggage in it.
To collect your luggage, select the link you received by text message or e-mail. The door will open.

Blue locker (cash).

Place your luggage in an empty locker.
Close the door.
Pay the amount indicated using cash.
Turn the key, take it out and keep it in a safe place.
To collect your luggage, open the locker with the key.

Prices and payment.

The blue lockers will be largely digitalised and converted to cashless operation by the end of 2025. At the stations affected, staffed luggage deposit facilities where you can still pay with cash will be available at the SBB Travel Centre.

The new lockers (red/grey) will continue to accept cash.

Go to the lockers
Go to luggage storage for large luggage

Red and grey lockers (cash, credit cards, Twint and much more).

You don’t need a smartphone for the payment. The new lockers accept CHF coins, Maestro, PostFinance Card, V Pay, Mastercard, Visa, American Express, myOne, Diners, Twint, JCB, Apple Pay, Samsung Pay and SBB gift cards.

Blue lockers (cash).

You don’t need a smartphone for the payment. The blue lockers (cash) accept CHF coins.

Blue lockers (Credit cards and Twint via smartphone).

Payment is made via your smartphone. Alternatively, you can use the staffed luggage storage service at the SBB Travel Centre and pay by card or cash.

More information on luggage storage at SBB Travel Centres

Rental period and collection.

Red and grey lockers (cash, credit cards, Twint and much more): max. 96 hours.
Blue lockers (Credit cards and Twint via smartphone): max. 96 hours.
Blue lockers (cash): max. 72 hours.

More information on rental periods and types of lockers

Red and grey lockers (cash, credit cards, Twint and much more) and blue lockers (Credit cards and Twint via smartphone).

Yes, this is possible if you provide the collection code to the person collecting the items.

Please note that the storage / handing over of illegal goods is not permitted.

Blue lockers (cash).

Contactless handing over of goods is not possible.

Applies only to blue lockers (Credit cards and Twint via smartphone).

You can also open the locker using another device because the collection code is always sent to you by e-mail as well as by text message. For example, you can use your laptop or someone else’s smartphone.

Here’s how it works:

Log in to your e-mail account on another device.
Retrieve the collection code in the e-mail.

You can open the blue lockers (cash) and the red and grey lockers (cash, credit cards, Twint and much more) without a smartphone.

Data usage.

The following questions only concern the blue lockers (digital).

Want to get in touch with us?

SBB Contact Center.

Tel. 0848 44 66 88
(CHF 0.08/min.)
(available 24/7)

From abroad: +41 848 44 66 88

Call now
SBB Community.

Take advantage of the SBB Community’s knowledge: experienced customers support and advise you with all your questions about rail travel.

Go to the SBB Community

Navigate at sbb.ch

Service links

Fault

Help with lockers.

General.

Red and grey lockers (cash, credit cards, Twint and much more).

Blue lockers (Credit cards and Twint via smartphone).

Blue locker (cash).

Prices and payment.

Red and grey lockers (cash, credit cards, Twint and much more).

Blue lockers (cash).

Blue lockers (Credit cards and Twint via smartphone).

Rental period and collection.

Red and grey lockers (cash, credit cards, Twint and much more) and blue lockers (Credit cards and Twint via smartphone).

Blue lockers (cash).

Applies only to blue lockers (Credit cards and Twint via smartphone).

Data usage.

Other customers are asking these questions.

Locker storage in Gruyere area, Bulle station

Locker rental at Interlaken Ost

luggage locker

Want to get in touch with us?

SBB Contact Center.

SBB Community.

Similar topics.

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SwissPass

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Disclaimer

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Navigate at sbb.ch

Fault

Help with lockers.

General.

How can I rent a locker?

What types of lockers are there at which stations?

What locker sizes are there?

Where can I see the locker opening times?

Can I use several lockers at the same time?

I can’t operate the lockers myself. Where can I leave my luggage at the station?

Prices and payment.

How much does a locker cost?

Can I still pay for the lockers with coins?

How can I store my luggage at the station if I don’t have a smartphone?

Rental period and collection.

What happens to my items when the maximum rental period has expired?

What is the maximum time I can store my luggage in the locker?

Is there an automatic debit when the locker rental is automatically extended?

Can I pay for my locker rental when I’m on the go?

I stored something in a locker. Can someone else collect the contents for me?

If I cancel my locker rental early, will I get a refund of some of the price I have paid?

My smartphone has run out of battery and I can’t open the locker. What now?

Does SBB exclude liability if my luggage is damaged?

Data usage.

Why do I have to provide my e-mail address and mobile phone number?

How long will my data be stored?

Will my data be used for marketing purposes?

Will my data be passed on to third parties?

Other customers are asking these questions.

Locker storage in Gruyere area, Bulle station

Locker rental at Interlaken Ost

luggage locker

Want to get in touch with us?

SBB Contact Center.

SBB Community.

Similar topics.

Bike tickets for Switzerland

Tickets for Switzerland

Tickets for Europe

SwissPass