Store payment method – in the app and on SBB.ch.

Would you like to store, amend or delete a payment method in the app or on SBB.ch? Here you can find out how easy it is to do.

Payment methods in the SBB Mobile app.

Here’s how it works:

  1. Open the SBB Mobile app.
  2. Sign in with your SwissPass login.
  3. Select ‘Payment method’ in the ‘Profile’ tab and tap on ‘Enter new payment method’.
  4. Delete the stored payment method or add another one.
  5. Important: even if you only want to change the expiry date of a payment method, you need to delete the payment method and add it again.

Your payment method is amended centrally in your profile. Changes made on SBB.ch will therefore also be shown in the app.

Payment methods on SBB.ch.

Here’s how it works:

  1. Go to SBB.ch and click on ‘Sign in’ (top right).
  2. Sign in with your SwissPass login.
  3. Click on your initials in the circle and then on ‘Profile’.
  4. Click on ‘Update payment method’ to see an overview of your payment methods.
  5. Now you can delete the stored payment method or add a new one.
  6. Important: even if you only want to change the expiry date of a payment method, you need to delete the payment method and add it again.
To my profile

Your payment method is amended centrally in your profile. Changes made on SBB.ch will therefore also be shown in the app.

Other questions.

Questions from the Community.

  • Link opens in new window.

    Author role: Neuer Autor

    0 Likes

    Using a SwissPass login account to manage travel transactions as a tourist.

    I have created a SwissPass login account to use in managing my travel for myself and my travel partner. Since I am a tourist, I assume this is referred to as a 'user' account on sbb.ch (see related post by @RomanoSLink opens in new window. ). In the following link, it explains how to purchase Swiss Travel Systems offers (including the Swiss Half Fare Card) for tourists:https://www.sbb.ch/en/help-and-contact/produkte-services/offers-for-tourists.htmlI will be purchasing for each of us (while signed onto my account), Swiss Half Fare Card and tickets (train, boat, mountain excursion, etc).Questions/confirmations that I have are:Is there any reason why my travel partner and I would want separate 'user' accounts?Our Swiss Half Fare Cards and all tickets will show in the‘Tickets & SwissPass’ tile on my 'user' account? Depending on if a ticket is refundable and I decide to cancel it, can I do this via the SBB mobile app or being signed onto the sbb.ch site? And will the refund go back to my credit payment method (credit card)? Any exchanges can also be done this way via the app or sbb.ch site?In the instructions on the web site referenced above, it says to store manually in my account settings our Swiss Half Fare Cards as Half-Fare travelcards (1/2) , which is for Swiss citizens. I assume it does not matter since the half fare policy is the same in both cases?Thanks for your help in confirming my understanding of these items.      

  • Link opens in new window.

    Author role: Neues Mitglied

    0 Likes

    Failure in the payment method

    I want to buy a half fare card and some train tickets, when I include my payment method with a visa card, it shows me a notice "my card details are incorrect" I check many times and they are correct, why is it, what solution is there?

  • Link opens in new window.

    Author role: Neues Mitglied

    0 Likes

    Work vs personal methods of payment

    Hello,I travel both for work and for personal reasons.  Is there a way that I can toggle my purchases between a work card and a personal card on the app? Cheers

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