Store payment method – in the app and on SBB.ch.

Would you like to store, amend or delete a payment method in the app or on SBB.ch? Here you can find out how easy it is to do.

Payment methods in the SBB Mobile app.

Here’s how it works:

  1. Open the SBB Mobile app.
  2. Sign in with your SwissPass login.
  3. Select ‘Payment method’ in the ‘Profile’ tab and tap on ‘Enter new payment method’.
  4. Delete the stored payment method or add another one.
  5. Important: even if you only want to change the expiry date of a payment method, you need to delete the payment method and add it again.

Your payment method is amended centrally in your profile. Changes made on SBB.ch will therefore also be shown in the app.

Payment methods on SBB.ch.

Here’s how it works:

  1. Go to SBB.ch and click on ‘Sign in’ (top right).
  2. Sign in with your SwissPass login.
  3. Click on your initials in the circle and then on ‘Profile’.
  4. Click on ‘Update payment method’ to see an overview of your payment methods.
  5. Now you can delete the stored payment method or add a new one.
  6. Important: even if you only want to change the expiry date of a payment method, you need to delete the payment method and add it again.
Go to profile

Your payment method is amended centrally in your profile. Changes made on SBB.ch will therefore also be shown in the app.

Other questions.

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Other customers are asking these questions.

  • Refund to my visa - but its the wrong number

    I am trying to get a refund on tickets bought online, logged in. When i get to the refund screen it shows that the refund will be applied to a visa card number that isn’t mine. I know the payment went thru on my card as it showed up on my visa statement. So why is it showing a completely different number that the credit will be applied to?

  • Card not passing 3-D Secure, can't purchase anything

    Hello, I have been trying all day to purchase the Bernina express and add a credit card in the SBB.ch website. Each time, it’s immediately declined. I’ve used a laptop, desktop and my cell phone. The error I received on my cellphone said it has to do with 3D secure verification, but I’ve called the bank twice and they said I have it turned on and they are not seeing any hits for payments at all. How can I use my credit card to purchase rail tickets? It’s with Bank Of America.

  • card charged but no confirmation

    Hi My credit card has been charged for a tick i purchased from Chiasso to Milan central ,but i saw a message saying i need to re enter my destination and it all went blank .no order confirmation

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