How can I pay for products or services purchased on SBB.ch?

For buying online, the following payment methods are available: Invoice: Monthly invoicing (except GA Travelcard, e-vouchers, international tickets and seat reservations). More information on monthly invoicing Credit cards. Mastercard (e.g. Swiss Bankers Travel, Swiss Bankers Life etc.). Visa. American Express Switzerland. Diners Club. Debit cards. PostFinance Card. Debit Mastercard. Visa Debit. Reka Card. Debit cards from other providers are not accepted. Prepaid cards. Mastercard. Visa. Prepaid cards from other providers are not accepted. Other payment methods. E-voucher. Twint.

How can I pay in the SBB Mobile app?

For buying online, the following payment methods are available: Invoice: Monthly invoicing. More information on monthly invoicing For buying online, the following payment methods are available: Invoice: Monthly invoicing. Credit cards. Mastercard (e.g. Swiss Bankers Travel, Swiss Bankers Life etc.). Visa. American Express Switzerland. Diners Club. Debit cards. PostFinance Card. Debit Mastercard. Visa Debit. Reka Card. Debit cards from other providers are not accepted. Prepaid cards. Mastercard. Visa. Prepaid cards from other providers are not accepted. Other payment methods and wallets. Twint. Apple Pay.

My means of payment was declined (unauthorised). What can I do?

We cannot give any information on the exact reasons for your means of payment being refused. Please enter a different means of payment.

How can I pay at the ticket machine?

The following payment methods are available at the ticket machine: CHF coins. CHF notes. EUR notes. Reka. Maestro. PostFinance Card. V Pay. Credit cards (Mastercard, Visa, American Express, Diners and JCB). Apple Pay. Samsung Pay. Twint. SBB Gift Card. Please note: All change is given in Swiss francs. The new machines will give change up to max. 100 francs in notes and coins. The older machines will only give change in coins up to max. 20 francs. No more than 35 coins, 15 notes or 19 Reka cheques may be used in a single transaction. Bitcoins, Western Union transactions, Prepaid top ups (Pay as you go credit, Phone cards, Paysafecard) are not possible with credit cards and Reka cheques. Please check the information displayed on the machine.

Do I have to register to buy a ticket on SBB.ch or in the SBB Mobile app?

No – unless you are buying a GA, Half Fare Travelcard or group travel. However, we do recommend that you register. Registration offers you the following advantages: Your data (address and payment method) is stored and does not need to be entered the next time you make a purchase online. You can store your payment method and set it as your default payment method for added convenience. This method is then used every time you make a purchase at SBB.ch or using the SBB Mobile app. You can also use your login in the SBB Mobile app and buy tickets there. You can have tickets for Switzerland refunded directly online, in some cases without fees. If you only make occasional online purchases at SBB, you can select the “Buy without logging in” option once you have chosen your ticket. However, if you choose this option, you will need to enter your address and payment details again each time you buy a ticket.

How can I redeem my e-voucher?

On SBB.ch, you can redeem e-vouchers just before finalising your purchase – on the payment screen. You can use it to pay the whole sum or parts of it. If the voucher does not cover the entire value of the purchase, you will also need to use another payment method. E-vouchers cannot currently be redeemed in the SBB Mobile app.

Help with payment methods.

Would you like to know what payment methods are available on SBB.ch, in the SBB Mobile app or at ticket machines? Here you can find answers to the FAQs on payment methods.

For buying online, the following payment methods are available:

Invoice:

Monthly invoicing (except GA Travelcard, e-vouchers, international tickets and seat reservations).

More information on monthly invoicing

Credit cards.

Mastercard (e.g. Swiss Bankers Travel, Swiss Bankers Life etc.).
Visa.
American Express Switzerland.
Diners Club.

Debit cards.

PostFinance Card.
Debit Mastercard.
Visa Debit.
Reka Card.

Debit cards from other providers are not accepted.

Prepaid cards.

Mastercard.
Visa.

Prepaid cards from other providers are not accepted.

Other payment methods.

E-voucher.
Twint.

For buying online, the following payment methods are available:

Invoice:

Monthly invoicing.

More information on monthly invoicing

For buying online, the following payment methods are available:

Invoice:

Monthly invoicing.

Credit cards.

Mastercard (e.g. Swiss Bankers Travel, Swiss Bankers Life etc.).
Visa.
American Express Switzerland.
Diners Club.

Debit cards.

PostFinance Card.
Debit Mastercard.
Visa Debit.
Reka Card.

Debit cards from other providers are not accepted.

Prepaid cards.

Mastercard.
Visa.

Prepaid cards from other providers are not accepted.

Other payment methods and wallets.

Twint.
Apple Pay.

If you do not receive an e-mail with a download link following your purchase on SBB.ch or via the app, and if the ticket you purchased is not available under ‘Orders’ in your profile on SBB.ch or in the ‘Trips and Tickets’ tile in the app, it means the booking was not completed and your payment method was not charged.

For further questions about your payment method, please contact your bank.

Go to my orders in my profile

The following payment methods are available at the ticket machine:

CHF coins.
CHF notes.
EUR notes.
Reka.
Maestro.
PostFinance Card.
V Pay.
Credit cards (Mastercard, Visa, American Express, Diners and JCB).
Apple Pay.
Samsung Pay.
Twint.
SBB Gift Card.

Please note:

All change is given in Swiss francs.
The new machines will give change up to max. 100 francs in notes and coins.
The older machines will only give change in coins up to max. 20 francs.
No more than 35 coins, 15 notes or 19 Reka cheques may be used in a single transaction.
Bitcoins, Western Union transactions, Prepaid top ups (Pay as you go credit, Phone cards, Paysafecard) are not possible with credit cards and Reka cheques.

Please check the information displayed on the machine.

No – unless you are buying a GA, Half Fare Travelcard or group travel. However, we do recommend that you register. Registration offers you the following advantages:

Your data (address and payment method) is stored and does not need to be entered the next time you make a purchase online.
You can store your payment method and set it as your default payment method for added convenience. This method is then used every time you make a purchase at SBB.ch or using the SBB Mobile app.
You can also use your login in the SBB Mobile app and buy tickets there.
You can have tickets for Switzerland refunded directly online, in some cases without fees.

If you only make occasional online purchases at SBB, you can select the “Buy without logging in” option once you have chosen your ticket. However, if you choose this option, you will need to enter your address and payment details again each time you buy a ticket.

On SBB.ch, you can redeem e-vouchers just before finalising your purchase – on the payment screen. You can use it to pay the whole sum or parts of it. If the voucher does not cover the entire value of the purchase, you will also need to use another payment method.
E-vouchers cannot currently be redeemed in the SBB Mobile app.

On SBB.ch:

You can view your ticket under ‘Orders’ in your profile on SBB.ch. If the ticket is listed there, the purchase was completed successfully. If the ticket you have just bought is not displayed, select ‘Search orders’ (amending the date if necessary). If you have not received a confirmation e-mail and the ticket you bought is not displayed, your purchase could not be completed and your payment method was not charged.

Go to my orders in my profile

On SBB Mobile:

You can see the tickets you have bought in the app in the ‘Tickets & SwissPass’ tile. If the ticket is listed there, the purchase was completed successfully. If the ticket you have just bought is not listed, refresh the page by pulling the page down with your finger. If you have not received a confirmation e-mail and the ticket you bought is not displayed, your purchase could not be completed and your payment method was not charged.

On SBB.ch:

Enter your promotional code on sbb.ch/en/buy in the ‘Enter promotional code’ field and click on ‘Redeem’. Follow the steps in the instructions given.

Alternatively, you can also enter the promotional code in the basket directly before clicking on ‘Purchase’ (step 3: Payment) in the ‘Payment method (e-voucher / promotional code)’ field.

Please check that the value of your promotional code was deducted before you commit to making the purchase. After your purchase is made, you can no longer use your promotional code towards it.

Please note that some promotional codes can only be redeemed against certain offers.

In the SBB Mobile app:

Scroll right down in the ‘Ticket options’ page before making your payment and enter the code under ‘Redeem promotional code’. Follow the steps in the instructions given.

Please check that the value of your promotional code was deducted before you commit to making the purchase. After your purchase is made, you can no longer use your promotional code towards it.

Please note that some promotional codes can only be redeemed against certain offers.

Questions from the Community.

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Author role: Neuer Autor

Published: Dienstag

0 Likes

I bought the ticket under by account, but the order did not appear on my order record.

I bought the ticket online under by account, but the order did not appear on my order record.Any case, the payment was successfully delivered.The web report about purchase was received as well, this report was saved for case.And then I was kicked out of my account. Guess, some web-glitch happened.After relogging, I found that this recent order had disappeared from my list.Currently I have only web report of purchase and nothing else. Never got the tickets by e-mail.Could you, please, advise me how to solve this problem?ps: Can provide my order number in case of request.

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Author role: Vielfahrer/in

Published: Mittwoch

2 Likes

Hello @Davit_ChokheliLink opens in new window. You have posted your question in the German-speaking SBB community, while there is an English-speaking community. And, your topic is frequently discussed there:https://sbbcffffs-community.sbb.ch/?category.id=sbb_en&profile.language=en-gbLink opens in new window.A successful ticket purchase is always completed and confirmed by a purchase confirmation sent by email. Have you received one? Did you enter your e-mail address correctly, and did you check your SPAM folder?The fact that the amount was charged on your credit card does not necessarily mean a successful purchase; it can be that it was reserved and will again be released in a few hours.Please check with the SBB Contact Center by phone (+41 51 225 78 56) if you are certain that the purchase was successful. For privacy reasons, we are unable to assist you through this platform.Kind regards,
Roland

View post in the Community Link opens in new window. Link opens in new window.
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Author role: Neues Mitglied

Published: vor 2 Wochen

0 Likes

Double orders due to sbb IT error (SBB Admin: PII redacted*)

09.09.2023 I paid with twint streckenabo opfikon to Zug. 1 year total amount please cancel monthly payment Byjuno AG. SBB IT error made me try monthly payment 3 times and twint 3 times. * Please do not post any personal details, including customer and SwissPass numbers. Reason: SBB Community is a public forum.

Link opens in new window.

Author role: Vielfahrer/in

Published: vor 2 Wochen

1 Likes

Hello @heavenkidLink opens in new window. As your issue involves personal data, we are unable to resolve it through this platform. Therefore, I kindly as you to contact the SBB Contact Center by either calling (0848 44 66 88, 0.08 CHF, 24/7, waiting times may occur) or in writing: Claims and complaints | SBB help & contactFor your own security and privacy, please don't share personal information like the client's number. Such information should only be shared in a personal exchange with SBB staff, and not on a publicly accessible platform.Kind regards,
Roland

View post in the Community Link opens in new window. Link opens in new window.
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Author role: Neuer Autor

Published: 24.08.2023

0 Likes

The payment could not be finalised. Please check your card details.

Getting the error message above. I am unable to complete a train ticket purchase (within Switzderland) opting to pay using either CHF or USD.Please advise.Danke schoen

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Author role: Vielfahrer/in

Published: 24.08.2023

1 Likes

Hello @cocojam2000Link opens in new window. See: Authorized credit payment but cannot receive the ticketLink opens in new window. Kind regards,
Roland

View post in the Community Link opens in new window. Link opens in new window.

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Help with payment methods.

How can I pay for products or services purchased on SBB.ch?

How can I pay in the SBB Mobile app?

My payment transaction was aborted. Was I charged for my purchase?

My means of payment was declined (unauthorised). What can I do?

How can I pay at the ticket machine?

Do I have to register to buy a ticket on SBB.ch or in the SBB Mobile app?

How can I redeem my e-voucher?

How can I see whether my purchase was successful?

How can I redeem my promotional code?

Questions from the Community.

I bought the ticket under by account, but the order did not appear on my order record.

Double orders due to sbb IT error (SBB Admin: PII redacted*)

The payment could not be finalised. Please check your card details.

Helpful?

Want to get in touch with us?

Ask via the chat.

SBB Contact Center.

SBB Community.

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Purchase by invoicing

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