Help with payment methods.

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Questions from the Community.

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    Author role: Neuer Autor

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    Money from my account spent but web-page indicate fault of payment - what I should do in this case?

    Hi,I wanted to get ticket for round trip Geneva-Hamburg-Geneva. I proceeded payment, money transferred from my account, but web-page indicated that payment fault and, as a result, - no ticket, but, again, note please - money already left my account.Please advise, what should do in this case? I guess, that pure logic is: no ticket got/system shows payment failure -> means no purchase happen -> transferred from my account money should be refunded.Will the money reflected back to my bank account in this case, and how many days will takes this procedure?     

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    Author role: Neues Mitglied

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    FINE

    Good afternoon,The other day I was on the train, and I thought I had seven25 activated because I made the payment through the BCV and confirmed it, but it turns out that it wasn't done correctly. The thing is, it turns out that I didn't have the seven25 and when the reviewer came, and I showed him my swisspass in all safety, he informed me that there was nothing there. I didn't understand it, but talking to a friend she told me that she too had wanted to make a payment from the SBB with the BCV and had had to do it twice because the first time she hadn't received the confirmation that she had paid.So, when the fine arrived at home I wasn't surprised but hurt. Because, as I have already explained, I thought that I did have the seven25.However, I paid for it by scanning the qr code, but I have not received a confirmation.So I was wondering if I really paid or not, because I would not like the fine to be multiplied because I really did pay.I hope you understand, thank you very much.Núria Guanyabens

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    Swiss Travel Pass Purchase

    Good day, I am trying to purchase a 6 day Swiss Travel Pass for my upcoming trip to Switzerland. I am unable to purchase online using either of my VISA cards. The error shown is:The payment could not be finalized. Please check your card details. Can you please advise me on how I can purchase this before my trip? Thanks in advance

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