Help with payment methods.

Would you like to know what payment methods are available on SBB.ch, in the SBB Mobile app or at ticket machines? Here you can find answers to the FAQs on payment methods.

Questions from the Community.

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    Author role: Reisende/r

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    Refund for ticket that was covered under GA

    Hey! I have a GA and I bought a ticket for me for the 110 zone in Zürich by mistake. I really think that it's really stupid that the app allow you to buy a ticket under your name when you are a GA subscriber. I was trying to buy a ticket on the app for my father-in-law for the day (return ticket) since he is visiting us and I forgot to change the name on the ticket. I realize in the moment the payment was executing. Were were in a hurry of course. When I was about to return the ticket —less than 5' after I bought it— the app told me that the refund can't be issued since the ticket was 6.2 francs and the return fee was 10 francs. WTF! As I said, for me there are two issues here: I can buy a ticket that clearly don't need since I have a GA. This is a really big failure on your side. I think that at least a big warning should be issued. Mistakes are made, all the time, and I think that be able to file for a refund without a fee in the following 5' or 10' should be posible. Yes, then perhaps people could take advantage of it, but you can also detect those cases, limiting the number of consecutive refunds on a given time without a human supervision. There is an additional issue here… If you have some travel cards for visitors (for two weeks or a week) things would be much easier. I understand —and applaud— that the priority are the regular customers and residents, but every time our family is coming here for a visit is a nightmare or and incredible expense. Thanks! 

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    Author role: Neuer Autor

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    SBB Ticket check

    Hello. I paid for the sbb ticket, but did not receive the ticket.  If necessary, we will send you the payment details. SBB ID is @xxxxx@xxxxxx.com. Please call me back.

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    Author role: Neuer Autor

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    Credit card charged however there is no ticket issued

    Hi, I have purchased two tickets off the SBB site and I can see the payment has been charged on my credit card. The page however timed out and no ticket was issued to my email. What can I do to either get my tickets or have my money refunded?Thank you.

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