Help with payment methods.

Would you like to know what payment methods are available on SBB.ch, in the SBB Mobile app or at ticket machines? Here you can find answers to the FAQs on payment methods.

Questions from the Community.

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    I purchased my ticket, I get the confirmation, but I didn't get an email.

    Hello.

    I logged in and booked tickets, I

    However,I get the confirmation page but I didn't get an email and any information about the journey.

    After the last process of the ticket purchase, I confrim that the payment by my credit card already has been made for ticket. but I thought I failed to book my tickets supersaver ticket / Sun.13.05.2018 Depart 18:33  Basel SBB    Arrival 19:26
    Zürich HB  .  passenger name are Reda OUMIEL.Price : 16.8 CHF = 15.36 Euro ( I have a proof in my bank summary )- the first six digits on my credit card : 5539 79 the last four digits on my credit card : 9086

    Order date : 22.05.2021 
    Name of orderer:  Reda Oumiel 
    my e-mail is  redaoumiel@gmail.comLink opens in new window.

    Please, Let me know my booking process and status of it as soon as possible

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    Author role: Neues Mitglied

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    Payment failed with a technical problem

    I tried to buy a ticket from Lausanne to Lyon by a non-swiss credit card. But once I paid the ticket, the page said that  a technical problem has occurred that asked me to return to the timetable page and rebuy the ticket. And I was refunded too. I tried with all my cards, but I failed every time. I wonder if there's a solution for this problem?

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    Author role: Neuer Autor

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    Please ticket refund.

    Hello.  I bought a ticket to arrive at Brig from Interlaken West. It was mistakenly paid. I'm sorry, but can I get a refund? The payment was made without realizing it. Please I beg you.ticket id: 924080110930 

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