How can I pay for products or services purchased on SBB.ch?

For buying online, the following payment methods are available: Invoice: Monthly invoicing (except GA Travelcard, e-vouchers, international tickets and seat reservations). More information on monthly invoicing Credit cards. Mastercard (e.g. Swiss Bankers Travel, Swiss Bankers Life etc.). Visa. American Express Switzerland. Diners Club. Debit cards. PostFinance Card. Debit Mastercard. Visa Debit. Reka Card. Debit cards from other providers are not accepted. Prepaid cards. Mastercard. Visa. Prepaid cards from other providers are not accepted. Other payment methods. E-voucher. Twint.

How can I pay in the SBB Mobile app?

For buying online, the following payment methods are available: Invoice: Monthly invoicing. More information on monthly invoicing For buying online, the following payment methods are available: Invoice: Monthly invoicing. Credit cards. Mastercard (e.g. Swiss Bankers Travel, Swiss Bankers Life etc.). Visa. American Express Switzerland. Diners Club. Debit cards. PostFinance Card. Debit Mastercard. Visa Debit. Reka Card. Debit cards from other providers are not accepted. Prepaid cards. Mastercard. Visa. Prepaid cards from other providers are not accepted. Other payment methods. Twint.

How can I pay at the ticket machine?

The following payment methods are available at the ticket machine: CHF coins. CHF notes. EUR notes. Reka. Maestro. PostFinance Card. V Pay. Credit cards (Mastercard, Visa, American Express, Diners and JCB). Apple Pay. Samsung Pay. Twint. SBB Gift Card. Please note: All change is given in Swiss francs. The new machines will give change up to max. 100 francs in notes and coins. The older machines will only give change in coins up to max. 20 francs. No more than 35 coins, 15 notes or 19 Reka cheques may be used in a single transaction. Bitcoins, Western Union transactions, Prepaid top ups (Pay as you go credit, Phone cards, Paysafecard) are not possible with credit cards and Reka cheques. Please check the information displayed on the machine.

How can I redeem my e-voucher?

On SBB.ch, you can redeem e-vouchers just before finalising your purchase – on the payment screen. You can use it to pay the whole sum or parts of it. If the voucher does not cover the entire value of the purchase, you will also need to use another payment method. E-vouchers cannot currently be redeemed in the SBB Mobile app.

Do I have to register to buy a ticket on SBB.ch or in the SBB Mobile app?

No – unless you are buying a GA, Half Fare Travelcard or group travel. However, we do recommend that you register. Registration offers you the following advantages: Your data (address and payment method) is stored and does not need to be entered the next time you make a purchase online. You can store your payment method and set it as your default payment method for added convenience. This method is then used every time you make a purchase at SBB.ch or using the SBB Mobile app. You can also use your login in the SBB Mobile app and buy tickets there. You can have tickets for Switzerland refunded directly online, in some cases without fees. If you only make occasional online purchases at SBB, you can select the “Buy without logging in” option once you have chosen your ticket. However, if you choose this option, you will need to enter your address and payment details again each time you buy a ticket.

Help with payment methods.

Would you like to know what payment methods are available on SBB.ch, in the SBB Mobile app or at ticket machines? Here you can find answers to the FAQs on payment methods.

For buying online, the following payment methods are available:

Invoice:

Monthly invoicing (except GA Travelcard, e-vouchers, international tickets and seat reservations).

More information on monthly invoicing

Credit cards.

Mastercard (e.g. Swiss Bankers Travel, Swiss Bankers Life etc.).
Visa.
American Express Switzerland.
Diners Club.

Debit cards.

PostFinance Card.
Debit Mastercard.
Visa Debit.
Reka Card.

Debit cards from other providers are not accepted.

Prepaid cards.

Mastercard.
Visa.

Prepaid cards from other providers are not accepted.

Other payment methods.

E-voucher.
Twint.

For buying online, the following payment methods are available:

Invoice:

Monthly invoicing.

More information on monthly invoicing

For buying online, the following payment methods are available:

Invoice:

Monthly invoicing.

Credit cards.

Mastercard (e.g. Swiss Bankers Travel, Swiss Bankers Life etc.).
Visa.
American Express Switzerland.
Diners Club.

Debit cards.

PostFinance Card.
Debit Mastercard.
Visa Debit.
Reka Card.

Debit cards from other providers are not accepted.

Prepaid cards.

Mastercard.
Visa.

Prepaid cards from other providers are not accepted.

Other payment methods.

Twint.

The following payment methods are available at the ticket machine:

CHF coins.
CHF notes.
EUR notes.
Reka.
Maestro.
PostFinance Card.
V Pay.
Credit cards (Mastercard, Visa, American Express, Diners and JCB).
Apple Pay.
Samsung Pay.
Twint.
SBB Gift Card.

Please note:

All change is given in Swiss francs.
The new machines will give change up to max. 100 francs in notes and coins.
The older machines will only give change in coins up to max. 20 francs.
No more than 35 coins, 15 notes or 19 Reka cheques may be used in a single transaction.
Bitcoins, Western Union transactions, Prepaid top ups (Pay as you go credit, Phone cards, Paysafecard) are not possible with credit cards and Reka cheques.

Please check the information displayed on the machine.

On SBB.ch, you can redeem e-vouchers just before finalising your purchase – on the payment screen. You can use it to pay the whole sum or parts of it. If the voucher does not cover the entire value of the purchase, you will also need to use another payment method.
E-vouchers cannot currently be redeemed in the SBB Mobile app.

On SBB.ch:

Enter your promotional code on sbb.ch/en/buy in the ‘Enter promotional code’ field and click on ‘Redeem’. Follow the steps in the instructions given.

Alternatively, you can also enter the promotional code in the basket directly before clicking on ‘Purchase’ (step 3: Payment) in the ‘Payment method (e-voucher / promotional code)’ field.

Please check that the value of your promotional code was deducted before you commit to making the purchase. After your purchase is made, you can no longer use your promotional code towards it.

Please note that some promotional codes can only be redeemed against certain offers.

In the SBB Mobile app:

Scroll right down in the ‘Ticket options’ page before making your payment and enter the code under ‘Redeem promotional code’. Follow the steps in the instructions given.

Please check that the value of your promotional code was deducted before you commit to making the purchase. After your purchase is made, you can no longer use your promotional code towards it.

Please note that some promotional codes can only be redeemed against certain offers.

If you do not receive an e-mail with a download link following your purchase on SBB.ch or via the app, and if the ticket you purchased is not available under ‘Orders’ in your profile on SBB.ch or in the ‘Trips and Tickets’ tile in the app, it means the booking was not completed and your payment method was not charged.

For further questions about your payment method, please contact your bank.

Go to my orders in my profile

On SBB.ch:

You can view your ticket under ‘Orders’ in your profile on SBB.ch. If the ticket is listed there, the purchase was completed successfully. If the ticket you have just bought is not displayed, select ‘Search orders’ (amending the date if necessary). If you have not received a confirmation e-mail and the ticket you bought is not displayed, your purchase could not be completed and your payment method was not charged.

Go to my orders in my profile

On SBB Mobile:

You can see the tickets you have bought in the app in the ‘Tickets & SwissPass’ tile. If the ticket is listed there, the purchase was completed successfully. If the ticket you have just bought is not listed, refresh the page by pulling the page down with your finger. If you have not received a confirmation e-mail and the ticket you bought is not displayed, your purchase could not be completed and your payment method was not charged.

No – unless you are buying a GA, Half Fare Travelcard or group travel. However, we do recommend that you register. Registration offers you the following advantages:

Your data (address and payment method) is stored and does not need to be entered the next time you make a purchase online.
You can store your payment method and set it as your default payment method for added convenience. This method is then used every time you make a purchase at SBB.ch or using the SBB Mobile app.
You can also use your login in the SBB Mobile app and buy tickets there.
You can have tickets for Switzerland refunded directly online, in some cases without fees.

If you only make occasional online purchases at SBB, you can select the “Buy without logging in” option once you have chosen your ticket. However, if you choose this option, you will need to enter your address and payment details again each time you buy a ticket.

Questions from the Community.

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Author role: Besucher

Published: Montag

0 Likes

Wrong date of birth on parents tickets

Hi - I just purchased 2 tickets for my parents going from Interlaken OST to Paris Lyon.When I was purchasing the tickets and entered the date of birth, the form kept automatically changing the date to one day earlier. So every time I entered 26, it became 25. To account for this I added one extra day to my parents date of birth and it appeared to be correct when I made payment and purchased the tickets.However when I received the confirmation email and tickets, the date of birth was incorrect for both of my parents on the tickets. So their date of birth is one extra day for both of them (27 instead of 26 and 30 instead of 29). Has anyone had a similar experience? What is the best way to fix this?Thank you

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Author role: Moderator

Published: Dienstag

0 Likes

Hi @bchang182Link opens in new window.

The details displayed on the ticket must fundamentally correspond to the particulars of the person travelling on it.

If you have made an error in the name or the date of birth, please contact your nearest manned SBB railway station before departure and present an official document (passport, ID card or driver license). Hand written alterations on an Online Ticket may only be carried out by SBB sales staff. I wish you a nice day. Kind regards
NicolasK

View post in the Community Link opens in new window. Link opens in new window.
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Author role: Besucher

Published: vor 2 Wochen

0 Likes

Authorized credit payment but cannot receive the ticket

Hi all, I purchased a saver day pass today for 19/May, I got the credit card authorized message (I believe the amount has been credited to my card), but I got an error messagr on app... I cannot find the order record on SBB.ch or app, also no confirmatoon email. May I know if anyone experienced this before? As i from overseas, I am so worried if I am actually not purchase the pass successfully, can I get the refund..

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Author role: Pendler/in (Gold)

Published: vor einer Woche

1 Likes

Hello @55wincyLink opens in new window. Kindly check your credit card account. It is very likely that the reserved amount has again been released.

If you have not received an e-mail, and you are certain to have correctly entered the e-mail address, and it did not end up in the Spam folder, the transaction failed.Transactions from Overseas often fail because people use credit cards which do not support the security standards for online shopping applicable in Europe. For a successful payment you should use a credit card that supports 3D security.Do you wish to buy the Swiss Travel Pass? Should the problem persist, my observations have revealed that the purchase process works better when the pass is bought with the Swiss Travel Centre. I cannot tell you why.https://switzerlandtravelcentre.com/en/che/ticket/swiss-travel-passLink opens in new window.The STC is a joint-venture of SBB and other Switzerland tourism companies. Passes bought with STC cannot be displayed in the SBB Mobile app.Best regards,
Roland

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Author role: Besucher

Published: vor 2 Wochen

0 Likes

Half Fare Travelcard

I would like to inquire about the Half Fare Travelcard.
I want to buy it on March 20. Up to the age of 25 I have a discount and I can buy it for 120 chf. March 23 of this year is my birthday and on that day I lose this discount. purchase at a later date incurs the payment of the full amount of CHF 185. My question is if I buy this card for a year before the age of 25, can I use the discounts after the age of 25 (i.e. March 23 of this year)

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Author role: Pendler/in (Gold)

Published: vor 2 Wochen

3 Likes

Hello @azur3kLink opens in new window. Yes, if you buy the Half Fare Card before your 25th birthday, you are entitled to use it for the remaining period of validity. Important is, the first day of validity must be before 23rd March, thus you have to buy it soon.Best regards,
RolandBest

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Help with payment methods.

How can I pay for products or services purchased on SBB.ch?

How can I pay in the SBB Mobile app?

How can I pay at the ticket machine?

How can I redeem my e-voucher?

How can I redeem my promotional code?

My payment transaction was aborted. Was I charged for my purchase?

How can I see whether my purchase was successful?

Do I have to register to buy a ticket on SBB.ch or in the SBB Mobile app?

Questions from the Community.

Wrong date of birth on parents tickets

Authorized credit payment but cannot receive the ticket

Half Fare Travelcard

Helpful?

Want to get in touch with us?

Ask via the chat.

SBB Contact Center.

SBB Community.

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