The credit expires five years after the last use, i.e. after the last top-up or debit of the voucher. Important: Authorisation requests/balance enquiries do not count as use of the card.
Redeem.
You can use public transport vouchers to pay for public transport services with all participating transport companies.
You can use public transport vouchers to pay for public transport services:
To buy tickets, saver offers, travelcards and selected RailAway leisure offers (the latter only at staffed points of sale for the participating transport companies).
To make payments in SBB dining cars and SBB Bistros (only with the voucher card).
Yes, you can. Please note that the voucher balance must cover the total amount to be paid in the shopping basket. If this is not the case, top up the voucher accordingly or redeem it at a ticket counter.
Enter the voucher number and the CVV code and complete the purchase by clicking ‘Pay’.
Redemption in the SBB Mobile app:
Select the desired ticket.
Tap on the button on the lower left-hand side to select the payment method.
Tap on ‘Enter new payment method’.
Select ‘Public transport voucher’.
Enter the voucher number and the CVV code.
Tap on ‘Continue’ and complete the purchase as usual.
Tip: Save your voucher as a payment method so you don’t have to type in the voucher number again every time you make a purchase.
On SBB.ch in your profile under ‘Payment methods’.
In the SBB Mobile app under ‘Profile’ > ‘Wallet’.
Please keep hold of the voucher and store it safely. The voucher number and CVV code are encrypted when you save them and cannot be viewed in full. You will need these details to check your balance, to top up the voucher and in the event of a refund.
Please note that the voucher balance must cover the total amount to be paid in the shopping basket. If this is not the case, top up the voucher accordingly.
You can only use one voucher per payment transaction online or at a ticket machine. However, you can top up the voucher and load the smaller amounts onto a single voucher.
The balance is automatically updated. If you would like to have the balance verified, please contact us via the channels listed below and we will look into it for you.
Other questions.
The physical voucher card can also be used to make payments at SBB ticket machines or on the train by holding the card up to the payment card terminal. This is not possible with digital vouchers.
You can top up your voucher online up to a balance of CHF 3,000. You can use another voucher as a payment method for the top-up. (This allows you to load different vouchers with smaller amounts onto a single voucher). You can also use any other payment method recognised by SBB.
Ask your question – and our chatbot will answer. It uses verified sources and artificial intelligence. If required, it will pass you onto a customer consultant.
Do you have any questions about rail travel, tickets or travelcards? Book a free consultation at an SBB Travel Centre or make an appointment for a callback.
