Help with your EasyRide invoices and payments.

Do you have a question about how EasyRide works? Or about your EasyRide invoices? Here you will find answers to the most frequently asked questions about fares, invoices, payments and receipts.

Questions about fares.

Questions about refunds.

Questions about invoices and receipts.

Questions from the Community.

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    Author role: Neues Mitglied

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    EasyRide ticket did not show up during travel

    On November 30 and December 7, I started easy ride journey at Zurich Mainstation. I am 10% certain the app started working properly as I was issued the ticket. When the ticket officer showed up, there was no ticket in my SBB app any more. Now I, I am sitting on CHF 110 fines. As I have no ticket in the SBB app, I cannot report a problem. How do I proceed?

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    Author role: Neuer Autor

    0 Likes

    Easy ride

    Hello,I am curious to know where exactly can I see my Easyride trips other than the mobile app? I am interested to see them on sbb.ch/ swisspass/ mail etcthanks a lot! 

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    Author role: Neuer Autor

    0 Likes

    Easy ride

    Hi!i have some easyride trips that were not charged eventhough I traveled. It just says 0 franks. Why is that? How long should i wait to see? Don’t want to risck pay a finethanks

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