Can I use EasyRide on both SBB Preview and SBB Mobile?

You can only use EasyRide on one SBB app and one device at the same time. Please note that journeys in SBB Mobile and SBB Preview are charged separately.

How can I see an overview of my past journeys?

Open the app and tap on “Show EasyRide journeys” under “Expired” in the “Tickets & Travelcards” tab. There you will find a list of your previous journeys. Please note: if you re-register, your previous journeys will no longer be shown.

How and when will I receive a final invoice for my journeys?

You will receive a final invoice the day after your trip. The invoice will be sent to you by e-mail and is VAT compliant. The 24h-tickets for the Zurich Transport Network are not available for EasyRide. Instead, a day pass valid for a calendar day is available.

Help with your EasyRide invoices and payments.

Do you have a question about how EasyRide works? Or about your EasyRide invoices? Here you will find answers to the most frequently asked questions about fares, invoices, payments and receipts.

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Questions about fares.

Once you have checked out, the “Provisional price” and the “Calculated price” will be displayed directly in the overview of the journey made.

You can view an overview of the trips you have taken and the corresponding charges at any time by selecting “Show EasyRide journeys” under “Expired” in the “Tickets & Travelcards” tab.

These two prices are generally identical. However, if you make several journeys on the same day, you may benefit from a special price. Example: you use EasyRide three times in one day in the same zone. The zone ticket costs CHF 3 per journey while the Day Pass for the zone is CHF 6. Both the “Provisional price” and the “Calculated price” would be CHF 6 for the first two tickets. For the third ticket, however, the “Provisional price” would be CHF 3 once again, but the “Calculated price” would be CHF 0, since the price of the Day Pass would already have been reached.

EasyRide combines the single tickets purchased for travel into cheaper ticket combinations, insofar as this is possible in accordance with the fare provisions applicable to the journey. All automatic ticketing service providers calculate prices on the same basis.

If you travel several times in one day, EasyRide uses an algorithm to optimise the calculation of your “day price” based on the routes travelled.

However, problems with trip recording due to check-in/check-out or missing or bad location data during or after the trip can lead to price differences with the normal Point-to-Point Ticket on SBB.ch and SBB Mobile.

With SBB Mobile and SBB.ch, you purchase a ticket prior to departure for a predefined route with relevant ‘via’ and transfer stations; these fares are fixed.

Please note that when you purchase tickets from SBB.ch or SBB Mobile, you have access to supersaver tickets and Saver Day Passes that are not offered in EasyRide.

Questions about refunds.

Open the app and go to the “Tickets & Travelcards” tab. Tap “Expired” and then “Show EasyRide journeys”. Choose the relevant journey there and then tap “Report problem”. Complete the form and describe what happened to customer service. There is no entitlement to credit if you forget to check out.

Questions about invoices and receipts.

So that we can charge you for the cheapest ticket for all the journeys you make during the day, your chosen payment method will be debited over the course of the following day. If, for example, you have made five individual journeys over the course of one day and a Day Pass would have worked out cheaper for you, we will only charge you the price of a Day Pass.

A final statement showing all the journeys completed, tickets issued and debits will be sent to the e-mail account registered in your SwissPass login at the latest two days after the journey. Please also check your spam folder.

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Any other questions or ideas?

Do you have any questions or comments about SBB Mobile or SBB Preview? Fill out the form and we’ll get back to you as soon as possible.

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Help with your EasyRide invoices and payments.

Questions about fares.

Questions about refunds.

Questions about invoices and receipts.

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Help with your EasyRide invoices and payments.

Questions about fares.

How can I see the fare?

What’s the difference between the “Provisional price” and the “Calculated price”?

Why are there price differences between tickets purchased via SBB.ch or SBB Mobile and EasyRide or other automatic ticketing vendors on the market?

Can I use EasyRide on both SBB Preview and SBB Mobile?

Questions about refunds.

I forgot to check out. What can I do?

I’ve been overcharged for a journey. What can I do?

Questions about invoices and receipts.

How can I see an overview of my past journeys?

How and when will I receive a final invoice for my journeys?

When will the journey be charged to my payment method?

Other customers are asking these questions.

EasyRide email missing

Can't download ticket PDF

QR code doesn't show up. Is it still ok?

Want to get in touch with us?

Any other questions or ideas?

SBB Community.

Similar topics.

Method of payment

My travelcards on the SwissPass

Overview of my ticket purchases

Refund on tickets in Switzerland