Help with your EasyRide invoices and payments.

Do you have a question about how EasyRide works? Or about your EasyRide invoices? Here you will find answers to the most frequently asked questions about fares, invoices, payments and receipts.

Questions about fares.

Questions about refunds.

Questions about invoices and receipts.

Questions from the Community.

  • 24h Ticket question on the number of zones

    Hello, I’d like to ask if I understand correctly what kind of 24h Ticket I have to buy for the following situation:
    In one day we need to travel from Zurich airport (121) to Schwerzenbach (121), from Schwerzenbach (121) to Seegraeben (130, 131, 132), from Seegraeben (132) to Zurich (131, 130, 121, 110), from Zurich (110) to Schwerzenbach (121). Do I understand it correctly that I can buy a 24 Ticket for 5 zones? The same situation if in a day we need to travel Schwerzenbach (121) - Zurich (110) - Kilchberg (150) - Zurich Buerkliplatz See by boat (110) - a bit in Zurich - Zurich HB - Zurich airport (121). Can I then buy 24h Ticket for 4 zones? It’s possible to buy it either in advance or just before the start of the trip. There’d be no difference? Kind regards,
    Julia

  • SBB App not recognizing my ZVV NetzPass and GA Night

    Hi community, I recently moved to Zurich and bought a ZVV NetzPass (Zone 110) and GA Night travelcard. I’ve logged into the SBB App with my SwissPass account, and both travelcards show as valid. However, when I search for trips within Zone 110 or after 7pm, the app still shows full ticket prices. I’ve tried re-adding the travelcards, reinstalling the app, and logging in again, but nothing changes. Has anyone experienced this? Is there a way to make the app recognize my travelcards automatically when searching routes? Thanks in advance!

  • Using Easyride with half fare card

    Hi
    I am traveling to Switzerland with family, we’ve all bought our half fare cards. My cousin, a resident and citizen of Switzerland says that I can use the Easyride mode in the SBB app even as a tourist. I do have made an account on the SBB site and am logged in on the app. But I am not sure if I can use the Easyride mode while also getting the half fare card benefit of 50% off as I don’t see any way to link my half fare card to the app or to my account.
    The app does allow me to select the knid of card that I have and I can choose the half fare card there… though it doesn’t ask for me to scan or enter my card’s details. TIA

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