Once you have checked out, the “Calculated price” and the “Invoiced price” will be displayed directly in the overview of the journey made.

You can view a summary of the journeys you have made and the associated costs at any time via the “Past journeys” menu item (3 dots) in the EasyRide tile on SBB Mobile or SBB Preview.

These two prices are generally identical. However, if you make several journeys on the same day, you may benefit from a special price. Example: you use EasyRide three times in one day in the same zone. The zone ticket costs CHF 3 per journey while the Day Pass for the zone is CHF 6. Both the “Calculated price” and the “Invoiced price” would be CHF 6 for the first two tickets. For the third ticket, however, the “Calculated price” would be CHF 3 once again, but the “Invoiced price” would be CHF 0, since the price of the Day Pass would already have been reached.

EasyRide combines the single tickets charged for journeys into cheaper ticket combinations, insofar as this is possible in accordance with the tariff conditions applicable to the journey.

If you travel several times in one day, EasyRide uses an algorithm to optimise the calculation of your “day price” based on the routes travelled and the transfer stations used. This may result in price differences.

However, problems with trip recording due to check-in/check-out or missing or bad location data during or after the trip can lead to price differences with the normal Point-to-Point Ticket on SBB.ch and SBB Mobile.

With SBB Mobile and SBB.ch, you purchase a ticket prior to departure for a predefined route with relevant ‘via’ and transfer stations; these fares are fixed.

Please note that when you purchase tickets from SBB.ch or SBB Mobile, you have access to supersaver tickets and Saver Day Passes that are not offered in EasyRide.

Open the app and select the relevant journey in the “EasyRide” tile. Then select “Report problem with journey” and fill in the form. Customer service will check your journey and contact you directly.

Report the relevant journey directly via the “EasyRide” tile by using the “Report problem with journey” link and let customer service know what’s happened. There is no entitlement to credit if you forget to check out.

Open the “EasyRide” tile in the app and select the “Past journeys” menu item. There you will find a list of your previous journeys. Please note: if you re-register, your previous journeys will no longer be shown.

So that we can charge you the cheapest price for all of the journeys you have made over the course of a day, we don’t take payment from your payment method until public transport has shut down for the day, i.e. at night. If, for example, you have made five individual journeys over the course of one day and a Day Pass would have worked out cheaper for you, we will only charge you the price of a Day Pass.

A final statement showing all the journeys completed, tickets issued and debits will be sent to the e-mail account registered in your SwissPass login at the latest two days after the journey. Please also check your spam folder.

EasyRide is a service from our technology partner FAIRTIQ. Monthly invoices are sent from our separate partner Byjuno. For technical reasons, it is not currently possible to show travel information, such as the routes you have travelled or the tickets you have purchased with EasyRide, in the monthly invoice. 

Your EasyRide journeys are shown on your statement with the reference “SBB journey / EasyRide”. To verify these items on your statement, we recommend that you compare them with the EasyRide receipt sent to you by e-mail. 

You will receive a final invoice no later than three days after your journey. This means we can ensure that day passes that are valid for 24 hours are also taken into consideration in the EasyRide price optimisation process. The invoice will be sent to you by email and is VAT compliant.