I’ve been overcharged for a journey. What can I do?

Open the app and select the relevant journey in the “EasyRide” tile. Then select “Report problem with journey” and fill in the form. Customer service will check your journey and contact you directly.

I forgot to check out. What can I do?

Report the relevant journey directly via the “EasyRide” tile by using the “Report problem with journey” link and let customer service know what’s happened. There is no entitlement to credit if you forget to check out.

How can I see an overview of my past journeys?

Open the “EasyRide” tile in the app and select the “Past journeys” menu item. There you will find a list of your previous journeys. Please note: if you re-register, your previous journeys will no longer be shown.

Help with your EasyRide invoices and payments.

Do you have a question about how EasyRide works? Or about your EasyRide invoices? Here you will find answers to the most frequently asked questions about fares, invoices, payments and receipts.

On site navigation (en)

Content

This is how you can contact us – we are there to help you.

Questions about fares.

Once you have checked out, the “Calculated price” and the “Invoiced price” will be displayed directly in the overview of the journey made.

You can view a summary of the journeys you have made and the associated costs at any time via the “Past journeys” menu item (3 dots) in the EasyRide tile on SBB Mobile or SBB Preview.

These two prices are generally identical. However, if you make several journeys on the same day, you may benefit from a special price. Example: you use EasyRide three times in one day in the same zone. The zone ticket costs CHF 3 per journey while the Day Pass for the zone is CHF 6. Both the “Calculated price” and the “Invoiced price” would be CHF 6 for the first two tickets. For the third ticket, however, the “Calculated price” would be CHF 3 once again, but the “Invoiced price” would be CHF 0, since the price of the Day Pass would already have been reached.

EasyRide combines the single tickets charged for journeys into cheaper ticket combinations, insofar as this is possible in accordance with the tariff conditions applicable to the journey.

If you travel several times in one day, EasyRide uses an algorithm to optimise the calculation of your “day price” based on the routes travelled and the transfer stations used. This may result in price differences.

However, problems with trip recording due to check-in/check-out or missing or bad location data during or after the trip can lead to price differences with the normal Point-to-Point Ticket on SBB.ch and SBB Mobile.

With SBB Mobile and SBB.ch, you purchase a ticket prior to departure for a predefined route with relevant ‘via’ and transfer stations; these fares are fixed.

Please note that when you purchase tickets from SBB.ch or SBB Mobile, you have access to supersaver tickets and Saver Day Passes that are not offered in EasyRide.

Questions about refunds.

Questions about invoices and receipts.

So that we can charge you the cheapest price for all of the journeys you have made over the course of a day, we don’t take payment from your payment method until public transport has shut down for the day, i.e. at night. If, for example, you have made five individual journeys over the course of one day and a Day Pass would have worked out cheaper for you, we will only charge you the price of a Day Pass.

A final statement showing all the journeys completed, tickets issued and debits will be sent to the e-mail account registered in your SwissPass login at the latest two days after the journey. Please also check your spam folder.

EasyRide is a service from our technology partner FAIRTIQ. Monthly invoices are sent from our separate partner Byjuno. For technical reasons, it is not currently possible to show travel information, such as the routes you have travelled or the tickets you have purchased with EasyRide, in the monthly invoice.

Your EasyRide journeys are shown on your statement with the reference “SBB journey / EasyRide”. To verify these items on your statement, we recommend that you compare them with the EasyRide receipt sent to you by e-mail.

You will receive a final invoice no later than three days after your journey. This means we can ensure that day passes that are valid for 24 hours are also taken into consideration in the EasyRide price optimisation process. The invoice will be sent to you by email and is VAT compliant.

The 24h-tickets for the Zurich Transport Network are not available for EasyRide. Instead, a day pass valid for a calendar day is available.

Questions from the Community.

Link opens in new window.

Author role: Neues Mitglied

Published: 30.12.2021

0 Likes

EasyRide ticket did not show up during travel

On November 30 and December 7, I started easy ride journey at Zurich Mainstation. I am 10% certain the app started working properly as I was issued the ticket. When the ticket officer showed up, there was no ticket in my SBB app any more. Now I, I am sitting on CHF 110 fines. As I have no ticket in the SBB app, I cannot report a problem. How do I proceed?

Link opens in new window.

Author role: Moderator

Published: 31.12.2021

0 Likes

Hello @chrisEDXLink opens in new window. I can't find out why your EasyRide ticket was not displayed/calculated in the app. Please fill out this contact form to find the error and a solution for it. Contact SBB Mobile | SBB I wish you an excellent start into the new year. Regards, RahelW

View post in the Community Link opens in new window. Link opens in new window.
Link opens in new window.

Author role: Neuer Autor

Published: 27.11.2021

0 Likes

Easy ride

Hello,I am curious to know where exactly can I see my Easyride trips other than the mobile app? I am interested to see them on sbb.ch/ swisspass/ mail etcthanks a lot!

Link opens in new window.

Author role: Moderator

Published: 28.11.2021

0 Likes

Hello @Christian6Link opens in new window.

You can see past journeys in the SBB Mobile app, on sbb.ch in your customer account under "my orders" and the confirmation you received by mail.

I would like to ask you in the future to make the requests in english in the english community. So other english speaking users who have the same problem can also see the solution. To access the english community, simply change the language of the website.

Thank you for your understanding.

Greetings, VlaznimA.

View post in the Community Link opens in new window. Link opens in new window.
Link opens in new window.

Author role: Neuer Autor

Published: 27.11.2021

0 Likes

Easy ride

Hi!i have some easyride trips that were not charged eventhough I traveled. It just says 0 franks. Why is that? How long should i wait to see? Don’t want to risck pay a finethanks

Link opens in new window.

Author role: Moderator

Published: 28.11.2021

0 Likes

Hello @Christian6Link opens in new window.

Contacting Easyride is only via the contact form in the app possible. Select a trip that could not be charged and click on "Report problem with trip". Afterwards it will be forwarded directly to the responsible service. Sometimes it also helps to re-enter the details of payment method on sbb.ch in your customer account and then log in again in the SBB mobile app. If the app has errors, reinstalling the app can also help.

Thank you for your understanding and have a nice Sunday.

Greetings, VlaznimA.

View post in the Community Link opens in new window. Link opens in new window.

Go to the Community Link opens in new window. Link opens in new window.

Helpful?

Did we answer your question?

Go to SBB Customer Service

Select one of the options below

Die Anleitung ist fehlerhaft.
Ich habe keine Antwort auf meine Frage gefunden.
Ich habe die Anleitung nicht verstanden.
Anderer Grund.

Want to get in touch with us?

Do you still have questions?

Do you have a question about the SBB Mobile app? Fill in the online form and we’ll get back to you as soon as possible.

Go to the form
SBB Community.

Take advantage of the SBB Community’s expert knowledge to help you answer your queries and concerns about SBB and rail travel.

Go to the SBB Community Link opens in new window.

Navigate at sbb.ch

Service links

Help with your EasyRide invoices and payments.

Questions about fares.

Questions about refunds.

Questions about invoices and receipts.

Questions from the Community.

EasyRide ticket did not show up during travel

Easy ride

Easy ride

Helpful?

Want to get in touch with us?

Do you still have questions?

SBB Community.

Similar topics.

Method of payment

My travelcards on the SwissPass

Overview of my ticket purchases

Ticket refunds

Footer

Help & Contact

Rail traffic information

Newsletter & Social Media

Company

SBB clock.

Timeless SBB design.

Disclaimer

In collaboration with

Navigate at sbb.ch

Help with your EasyRide invoices and payments.

Questions about fares.

How can I see the fare?

What’s the difference between the “Calculated price” and the “Invoiced price”?

Why are there price differences between tickets purchased via SBB.ch or SBB Mobile and EasyRide or other automatic ticketing vendors on the market?

Questions about refunds.

I’ve been overcharged for a journey. What can I do?

I forgot to check out. What can I do?

Questions about invoices and receipts.

How can I see an overview of my past journeys?

When will the journey be charged to my payment method?

Why do I not see any details of the EasyRide journeys on the payment method “monthly invoice”?

How and when will I receive a final invoice for my journeys?

Questions from the Community.

EasyRide ticket did not show up during travel

Easy ride

Easy ride

Helpful?

Want to get in touch with us?

Do you still have questions?

SBB Community.

Similar topics.

Method of payment

My travelcards on the SwissPass

Overview of my ticket purchases

Ticket refunds