Help with your EasyRide invoices and payments.

Do you have a question about how EasyRide works? Or about your EasyRide invoices? Here you will find answers to the most frequently asked questions about fares, invoices, payments and receipts.

Questions about fares.

Questions about refunds.

Questions about invoices and receipts.

Other customers are asking these questions.

  • ZVV Zone travelcard plus Easyride

    I have a ZVV local zone travelcard, this is loaded onto my swisspass and SBB app, this means that when I use easyride, the price is calculated after the benefit of the local travelcard is deducted. All so far so good.
    My question is, if I make a small local journey (Zurich city centre tram) which is fully covered by the travelcard, do I still need to swipe in using Easyride (for nil cost) or is the fact that I own the travelcard enough? I dont want to risk getting it wrong in case of a control…!
    Thank you.

  • 24h Ticket question on the number of zones

    Hello, I’d like to ask if I understand correctly what kind of 24h Ticket I have to buy for the following situation:
    In one day we need to travel from Zurich airport (121) to Schwerzenbach (121), from Schwerzenbach (121) to Seegraeben (130, 131, 132), from Seegraeben (132) to Zurich (131, 130, 121, 110), from Zurich (110) to Schwerzenbach (121). Do I understand it correctly that I can buy a 24 Ticket for 5 zones? The same situation if in a day we need to travel Schwerzenbach (121) - Zurich (110) - Kilchberg (150) - Zurich Buerkliplatz See by boat (110) - a bit in Zurich - Zurich HB - Zurich airport (121). Can I then buy 24h Ticket for 4 zones? It’s possible to buy it either in advance or just before the start of the trip. There’d be no difference? Kind regards,
    Julia

  • SBB App not recognizing my ZVV NetzPass and GA Night

    Hi community, I recently moved to Zurich and bought a ZVV NetzPass (Zone 110) and GA Night travelcard. I’ve logged into the SBB App with my SwissPass account, and both travelcards show as valid. However, when I search for trips within Zone 110 or after 7pm, the app still shows full ticket prices. I’ve tried re-adding the travelcards, reinstalling the app, and logging in again, but nothing changes. Has anyone experienced this? Is there a way to make the app recognize my travelcards automatically when searching routes? Thanks in advance!

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