Help with changing your name and address.

Have you changed your name or address? Here you can find out what to do if you’ve changed your name or address. It’s so easy!

Change of address.

Change your address on SBB.ch with a SwissPass login.

Here’s how it works:

  1. Click on Change details to change your personal address. It’s quick and easy.
Change details

Change of name.

Other customers are asking these questions.

  • Published: 14.07.2026 05:09

    mispelled Last name in SwissPass Profile

    Hello everyone,
    I cannot update via SwissPass online system the incorrectly generated “Last name” during the identity verification process when it scanned my passport.
    And consequently, my SBB and ZVV profiles have the misspelled Last name as well.
    How can I have it fixed? Would deleting and recreating my SwissPass account hopefully fix it?

  • Published: 23.10.2024 15:52

    ACCOUNT THEFT

    Hello, I have bought a train ticket with my account but it wasn’t me. I can’t find any way to cancel the ticket and find out who bought it. I am Spanish and I went to Switzerland in summer. Could someone help me to solve the problem.
    Thank You!

  • Published: 23.08.2023 21:35

    Linking Swiss Travel Pass tickets to swisspass profile

    Hi, How can I link the Swiss Travel Pass tickets, (that I did not purchase through swisspass.ch, but have purchased on SBB.ch before I made a profile on swisspass.ch) to my profile on swisspass.ch app? When I made a profile on swisspass.ch so I can access the app on my phone, I did not find a way to link my existing tickets to that profile. Is there a way to do that? Btw, many websites allow that, for example United Airlines: when you purchase a ticket through any agent (not directly with United.com), you can always link that ticket to your profile on United.com by using the ticket locator code. Thanks!

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