Help with changing your name and address.

Have you changed your name or address? Here you can find out what to do if you’ve changed your name or address. It’s so easy!

Change of address.

Change your address on SBB.ch with a SwissPass login.

Here’s how it works:

  1. Go to SBB.ch, click on Sign in (top right) and sign in with your SwissPass login.
  2. Click on your initials in the same place on the screen (top right) and then on Profile.
  3. Click on Update details to see an overview of your personal details. 
  4. Click on Change details to change your personal address. It’s quick and easy.
To Profile

Change your address without a SwissPass login.

Here’s how it works:

  1. Please enter your new address using the address change form below.
  2. We will then contact you at this new address.
To the address change form

Change of name.

Questions from the Community.

  • Link opens in new window.

    Author role: Neues Mitglied

    Published: 22.05.2023

    0 Likes

    Unable to use phone call to ask for refund

    Hello, I am traveling through Europe and I'm using a data-only cell phone plan. I am unable to contact the help center for assistance with refunds. Is there an email address I can use for contact?I accidentally purchased a supersaver ticket on a guest account for the wrong day. I immediately purchased the correct ticket using a logged-in account. Is it possible to get a refund for the incorrect purchase? Thank you for the help, and sorry about the inconvenience.Alex Hoffman

  • Link opens in new window.

    Author role: Neuer Autor

    Published: 06.04.2023

    0 Likes

    Do I need a Swiss Pass to purchase a half fare travel card?

    I live in the United States and plan on a vacation with my family in June.  I wanted to buy half fare travel cards for my husband and myself and then get the free Swiss family pass for our 2 kids to travel with us.  I want to use the half fare card to buy train tickets in advance for important connections of our trip and also for side trips once we arrive.  I created a Swiss Pass account to get a customer number so that I could buy the half fare card on the SBB site.  During the process I was asked to verify my identity with my passport and now that I am buying the half fare card the SBB site is asking me to upload a passport photo and says they will be sending a Swiss Pass card to my address in the United States.  Am I doing this correctly?  Another family going with us just logged on and bought the passes easily without the passport photo and ID process.  My version of the website does not go through the same screens as theirs.  Have I done it right or wrong?  If wrong, how to correct the error?

  • Link opens in new window.

    Author role: Neuer Autor

    Published: 26.12.2022

    0 Likes

    Wrong direction itinerary booked

    Dear SBB community Only now have we noticed that we have received the tickets issued for the wrong direction for our night train. Instead of booking Zurich Ljubljana night train tickets for our family of 4, we have tickets for Ljubljana Zurich. Since today is the 2nd Christmas Day and the rail service phone is busy (I'm in the queue to talk to them right now), my question is: Is there an email address where you can reach the rail service?Thanks a lot and merry Christmas, 
    Maja 

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