Refund request for a GA Travelcard or Half Fare Travelcard due to accident or illness.

Did you have an accident or become ill and were/are unable to use your GA Travelcard or Half Fare Travelcard? If so, you can submit a refund request. Simply fill out the form to do so.

Tip: If you have a GA Travelcard, you can deposit it for a minimum of 5 days and a maximum of 30 days per travelcard year while you are unable to travel.

How to deposit a GA Travelcard

Before you start: 

  • You must be unable to travel for a minimum of five days; there is no upper limit to the length of travel incapacity.
  • You need a medical certificate that confirms your travel incapacity (being unable to work is not enough).
  • You can submit a refund request due to temporary travel incapacity up to a maximum of 30 days following the date that your travel incapacity ended (for example, if you were unable to travel from 1 to 15 June 2023, you must submit your refund request no later than 14 July 2023).
  • For a refund request due to permanent travel incapacity, you must submit your refund request no later than one year following the beginning of your travel incapacity.
  • The refund will be pro-rated, minus a deductible of CHF 10, and will be credited to an IBAN account or the SwissPass account.
Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: SBB Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), every day from 6am to 10.30pm.

Form steps

Contact details for travelcard holder.
Title

Are you still unable to travel?

Medical certificate testifying an indefinite travel incapacity.

The medical certificate must be issued with the reason as ‘Travel incapacity’ and specify ‘Until further notice’ as of the first date of your travel incapacity (or later). A refund is possible up to a maximum of one year following the beginning of your travel incapacity.

Select file

Details for the refund.

The refund will be issued to the travelcard holder or the contract partner (for example, in the case of travelcards that were purchased by parents for children). We need an IBAN for this.

Medical certificate testifying a temporary travel incapacity.

The medical certificate must be issued with the reason as ‘Travel incapacity’ as of the first day of your travel incapacity (or later) and include an end date. (A period of travel incapacity that has already ended must not be more than 30 days in the past. For example, for travel incapacity from 1 to 15 June 2023, submit the refund request no later than 14 July 2023). Otherwise, we cannot consider you refund request.

Select file

Details for the refund.

The refund will be issued to the travelcard holder or the contract partner (for example, in the case of travelcards that were purchased by parents for children). We need an IBAN for this. If necessary, we will also contact you.
Contact notifying person.
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